BibTex RIS Kaynak Göster

DEVELOPMENT PROCESS OF CONFLICT MANAGEMENT STUDIES IN ORGANIZATIONAL BEHAVIOR

Yıl 2012, Cilt: 13 Sayı: 2, 1 - 30, 01.12.2012

Öz

Conflict as a part of daily life is also of concern for the organizations that seek harmony and effectiveness. Therefore, it is essential to know and understand the characteristics, definitions and contributions of conflict management in organizations. This study aims to discuss how conflict as a concept developed in the scope of organizational behavior. Conflict management is analyzed in the frame of various approaches and a comprehensive perspective is presented in order to demonstrate the current understanding of conflict management. The analysis begins with drawing the structure of conflict studies and the study further follows a historical perspective beginning from the 1950s coming to contemporary views

Kaynakça

  • Alakavuklar, O. N. (2007). Interpersonal conflict handling styles: The role of ethical approaches. Unpublished MBA thesis. İzmir: Dokuz Eylül University.
  • Amason, A. C. & Sapienze, H. J. (1997). The effects of top management team size and interaction norms on cognitive and affective conflict. Journal of Management, 23 (4), 495-516.
  • Amason, A. C. & Schweiger, D. M. (1997). The effects of conflict on strategic decision making effectiveness and organizational performance. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Barki, H. & Hartwick, J. (2001). Interpersonal conflict and its management in information system development. MIS Quarterly, 25 (2), 195-228.
  • Barki, H. & Hartwick, J. (2004). Conceptualizing the construct of interpersonal Management, 15 (3), 216-244.
  • International Journal of Conflict
  • Baron, R. A. (1989). Personality and organizational conflict: Type A behavior pattern and self monitoring. Organization Behavior and Human Decision Processes, 44 (2), 281-297.
  • Baron, R. A. (1990). Conflict in organizations. In Murphy, K. R. & Saal, F. E. (Eds.) Psychology in Organizations: Integrating Science and Practice, (pp. 197-216). Hillsdale, NJ: Lawrence Erlbaum.
  • Bell, C. & Song, F. (2005). Emotions in the conflict process: An application of the cognitive appraisal model of emotions to conflict management. International Journal of Conflict Management, 16 (1), 30-54.
  • Bodtker, A. M. & Jameson, J. K. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12 (3), 259-275.
  • Boulding, K. E. (1957). Organization and conflict. Conflict Resolution, 1 (2), 122-134.
  • Conflict. (2012). Merriam-Webster. Encylopedia Britannica Company. Retrieved 20 May, 2012 from http://www.merriam- webster.com/dictionary/conflict
  • Coser, L. A. (1961). The termination of conflict. Journal of Conflict Resolution, 5 (4), 347-353.
  • Dahrendorf, R. (1958). Toward a theory of social conflict. Journal of Conflict Resolution, 2 (2), 170-183.
  • De Dreu, C. K. W. & Van de Vliert E. (1997). Using Conflict in Organizations. Thousand Oaks: Sage.
  • De Dreu, C. K. W. & Weingart, L. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88 (4), 741-749.
  • De Dreu, C. K. W., Harinck, F. & Van Vianen, A. E. M. (1999). Conflict and performance in groups and organizations. International Review of Industrial and Organizational Psychology, 14, 376-405.
  • Desivilya, H. S. & Yagil, D. (2005). The role of emotions in conflict management: The case of work teams. International Journal of Conflict Management, 16 (1), 55-69.
  • Deustch, M. (1990). Sixty years of conflict. International Journal of Conflict Management, 1 (3), 237-263.
  • Deutsch, M. (1973). The Resolution of Conflict Constructive and Destructive Processes. New Haven: Yale University Press.
  • Fink, C. F. (1968). Some conceptual difficulties in the theory of social conflict. Journal of Conflict Resolution, 12 (4), 412-460.
  • Follett, M. P. (1940). Constructive conflict. In H. C. Metcalf & L. Urwick (Eds.) Dynamic administration: The collected papers of Mary Parker Follett (pp.30-49). New York: Harper.
  • Guetzkow, H. & Gyr, J. (1954). An analysis of conflict in decision-making groups. Human Relations, 7, 367-381.
  • Hatch, Mary Jo. (1997). Organization Theory. Oxford: Oxford University Press
  • Jehn, K. A. & Mannix, E. A. (2001). The dynamics nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44 (2), 238-251.
  • Jehn, K. A. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 5, 223 - 228.
  • Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40 (2), 256-282.
  • Jehn, K. A. (1997a). A qualitative analysis of conflict types and dimensions in organizational groups, Administrative Science Quarterly, 42 (3), 530-557.
  • Jehn, K. A. (1997b). Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Katz, D. & Kahn, R. L. (1978). The Social Psychology of Organizations. USA: John Wiley & Sons Publishers.
  • Kolb, D. M. & Bartunek, J. M. (1992). Hidden Conflict in Organizations Uncovering Behind-the-Scenes Disputes. Sage:USA.
  • Kolb, D. M. & Putnam, L. L. (1992). The multiple faces of conflict in organization. Journal of Organizational Behavior, 13 (3), 311-324.
  • Kozan, M. K. (1997). Culture and conflict management: A theoretical framework. International Journal of Conflict Management, 8 (4), 338-360.
  • Lewicki R. J., Weiss, S. E. & Lewin, D. (1992). Models of conflict, negotiation and third party intervention. A review and synthesis. Journal of Organizational Behavior, 13 (3), 209 - 252.
  • Lewicki, R. J., Saunders, D. M., Barry, B. & Minton, J. W. (2003). Essentials of Negotation. Singapore: McGrawHill.
  • Litterer, J. A. (1966). Conflict in organization: A Re-examination. Academy of Management Journal, 9 (3), 178-186.
  • Mack, R. W. & Snyder, R. C. (1957). The analysis of social conflict-toward an overview and synthesis. Conflict Resolution, 1 (2), 212-248.
  • Nicotera, A. M. (1993). Beyond two dimensions. A grounded theory model of conflict-handling behavior. Management Communication Quarterly, 6 (3), 282-306.
  • Pelled, L. H., Eisenhardt, K. M. & Xin, K. R. (1999). Exploring the black box: An analysis of work group diversity, conflict, and performance. Administrative Science Quarterly, 44 (1), 1-28.
  • Pinkley, R. L. (1990). Dimensions of conflict frame. Journal of Applied Psychology, 75, 117-126.
  • Pondy, L. R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12 (2), 296-320.
  • Pondy, L. R. (1969). Varieties of organizational conflict. Administrative Science Quarterly, 14 (4), 499-505.
  • Putnam, L. L. & Poole, M. S. (1987). Conflict and negotiation. In F. M. Jablin, L. L. Putnam, K.H. Roberts & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 549-599). Newbury Park, CA: Sage.
  • Rahim, M. A. & Bonoma, T.V. (1979). Managing organizational conflict: A model for diagnosis and intervention. Psychological Reports, 44 (3), 1323-1344.
  • Rahim, M. A. (1992). Managing Conflict in Organizations. USA: Praeger Publishers.
  • Rahim, M. A. (2002). Toward a theory of managing organizational conflict. International Journal of Conflict Management, 13 (3), 206- 235.
  • Rhoades, J. A., Arnold J. & Jay C. (2001). The role of affective traits and affective states in disputants’ motivation and behavior during episodes of organizational conflict. Journal of Organizational Behavior, 22, 329-345.
  • Robbins, S. P. (1978). Conflict management and conflict resolution are not synonymous terms. California Management Review, 21 (2), 67- 75.
  • Rubin, J. Z., Pruitt, D. G. & Kim, S. H. (1994). Social Conflict Escalation, Stalemate, and Settlement. McGrawHill: USA.
  • Schmidt, S. M. & Kochan, T. A. (1972). Conflict: Toward conceptual clarity. Administrative Science Quarterly, 17 (3), 359-370.
  • Seiler, J. A. (1963). Diagnosing interdepartmental conflict. Harvard Business Review, 41 (September- October), 121-132.
  • Simons, T.L. & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85 (1), 102-111.
  • Spector, P. E. & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Occupational Health Psychology, 3, 356-367. Journal of
  • Stein, A. A. (1976). Conflict and cohesion. A review of literature. The Journal of Conflict Resolution, 20 (1), 143-172.
  • Thomas, K. W. & Schmidt, W. H. (1976). A survey of managerial interests with respect to conflict. Academy of Management Journal, 19 (2), 315-318.
  • Thomas, K. W. (1992a). Conflict and negotiation processes in organizations. In L. M. Hough & M. D. Dunnette (Eds.), Handbook of industrial and organizational psychology, 2nd ed. (Vol. 3, pp.651-717). Palo Alto, CA: Consulting Psychologists Press.
  • Thomas, K. W. (1992b). Conflict and conflict management. Journal of Organizational Behavior, 13 (3), 265 - 274.
  • Thompson, J. D. (1960). Organizational management of conflict. Administrative Science Quarterly, 4 (4), 389-409.
  • Tjosvold, D. (1997). Conflict within interdependence: its value for productivity and individuality. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Wall, J.A. & Callister, R. R. (1995). Conflict and its management. Journal of Management, Vol. 21 (3), 515-558.
  • Walton, R. E. & Dutton, J. M. (1969). The management of interdepartmental conflict. A model and review. Administrative Science Quarterly, 14 (1), 73-84.

ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ

Yıl 2012, Cilt: 13 Sayı: 2, 1 - 30, 01.12.2012

Öz

Günlük yaşamın bir parçası olan çatışma, uyum ve etkililik arayışında olan örgütler için de göz önüne alınması gereken bir süreçtir. Bu nedenle, örgütlerde, çatışma yönetiminin özelliklerini, tanımlarını ve katkılarını bilmek ve anlamak büyük öneme sahiptir. Bu çalışma örgütsel davranış kapsamında bir kavram olarak çatışmanın ne şekilde geliştiğini tartışmayı amaçlamaktadır. Çatışma yönetimi farklı yaklaşımlar çerçevesinde analiz edilmekte ve çatışma yönetiminin güncel anlayışını göstermek için kapsamlı bir bakış açısı sunulmaktadır. Analiz çatışma çalışmalarının yapısını ortaya koyarak başlamakta ve çalışma 1950’lerden çağdaş görüşlere tarihsel bir bakış açısını izlemektedir

Kaynakça

  • Alakavuklar, O. N. (2007). Interpersonal conflict handling styles: The role of ethical approaches. Unpublished MBA thesis. İzmir: Dokuz Eylül University.
  • Amason, A. C. & Sapienze, H. J. (1997). The effects of top management team size and interaction norms on cognitive and affective conflict. Journal of Management, 23 (4), 495-516.
  • Amason, A. C. & Schweiger, D. M. (1997). The effects of conflict on strategic decision making effectiveness and organizational performance. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Barki, H. & Hartwick, J. (2001). Interpersonal conflict and its management in information system development. MIS Quarterly, 25 (2), 195-228.
  • Barki, H. & Hartwick, J. (2004). Conceptualizing the construct of interpersonal Management, 15 (3), 216-244.
  • International Journal of Conflict
  • Baron, R. A. (1989). Personality and organizational conflict: Type A behavior pattern and self monitoring. Organization Behavior and Human Decision Processes, 44 (2), 281-297.
  • Baron, R. A. (1990). Conflict in organizations. In Murphy, K. R. & Saal, F. E. (Eds.) Psychology in Organizations: Integrating Science and Practice, (pp. 197-216). Hillsdale, NJ: Lawrence Erlbaum.
  • Bell, C. & Song, F. (2005). Emotions in the conflict process: An application of the cognitive appraisal model of emotions to conflict management. International Journal of Conflict Management, 16 (1), 30-54.
  • Bodtker, A. M. & Jameson, J. K. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12 (3), 259-275.
  • Boulding, K. E. (1957). Organization and conflict. Conflict Resolution, 1 (2), 122-134.
  • Conflict. (2012). Merriam-Webster. Encylopedia Britannica Company. Retrieved 20 May, 2012 from http://www.merriam- webster.com/dictionary/conflict
  • Coser, L. A. (1961). The termination of conflict. Journal of Conflict Resolution, 5 (4), 347-353.
  • Dahrendorf, R. (1958). Toward a theory of social conflict. Journal of Conflict Resolution, 2 (2), 170-183.
  • De Dreu, C. K. W. & Van de Vliert E. (1997). Using Conflict in Organizations. Thousand Oaks: Sage.
  • De Dreu, C. K. W. & Weingart, L. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88 (4), 741-749.
  • De Dreu, C. K. W., Harinck, F. & Van Vianen, A. E. M. (1999). Conflict and performance in groups and organizations. International Review of Industrial and Organizational Psychology, 14, 376-405.
  • Desivilya, H. S. & Yagil, D. (2005). The role of emotions in conflict management: The case of work teams. International Journal of Conflict Management, 16 (1), 55-69.
  • Deustch, M. (1990). Sixty years of conflict. International Journal of Conflict Management, 1 (3), 237-263.
  • Deutsch, M. (1973). The Resolution of Conflict Constructive and Destructive Processes. New Haven: Yale University Press.
  • Fink, C. F. (1968). Some conceptual difficulties in the theory of social conflict. Journal of Conflict Resolution, 12 (4), 412-460.
  • Follett, M. P. (1940). Constructive conflict. In H. C. Metcalf & L. Urwick (Eds.) Dynamic administration: The collected papers of Mary Parker Follett (pp.30-49). New York: Harper.
  • Guetzkow, H. & Gyr, J. (1954). An analysis of conflict in decision-making groups. Human Relations, 7, 367-381.
  • Hatch, Mary Jo. (1997). Organization Theory. Oxford: Oxford University Press
  • Jehn, K. A. & Mannix, E. A. (2001). The dynamics nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44 (2), 238-251.
  • Jehn, K. A. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 5, 223 - 228.
  • Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40 (2), 256-282.
  • Jehn, K. A. (1997a). A qualitative analysis of conflict types and dimensions in organizational groups, Administrative Science Quarterly, 42 (3), 530-557.
  • Jehn, K. A. (1997b). Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Katz, D. & Kahn, R. L. (1978). The Social Psychology of Organizations. USA: John Wiley & Sons Publishers.
  • Kolb, D. M. & Bartunek, J. M. (1992). Hidden Conflict in Organizations Uncovering Behind-the-Scenes Disputes. Sage:USA.
  • Kolb, D. M. & Putnam, L. L. (1992). The multiple faces of conflict in organization. Journal of Organizational Behavior, 13 (3), 311-324.
  • Kozan, M. K. (1997). Culture and conflict management: A theoretical framework. International Journal of Conflict Management, 8 (4), 338-360.
  • Lewicki R. J., Weiss, S. E. & Lewin, D. (1992). Models of conflict, negotiation and third party intervention. A review and synthesis. Journal of Organizational Behavior, 13 (3), 209 - 252.
  • Lewicki, R. J., Saunders, D. M., Barry, B. & Minton, J. W. (2003). Essentials of Negotation. Singapore: McGrawHill.
  • Litterer, J. A. (1966). Conflict in organization: A Re-examination. Academy of Management Journal, 9 (3), 178-186.
  • Mack, R. W. & Snyder, R. C. (1957). The analysis of social conflict-toward an overview and synthesis. Conflict Resolution, 1 (2), 212-248.
  • Nicotera, A. M. (1993). Beyond two dimensions. A grounded theory model of conflict-handling behavior. Management Communication Quarterly, 6 (3), 282-306.
  • Pelled, L. H., Eisenhardt, K. M. & Xin, K. R. (1999). Exploring the black box: An analysis of work group diversity, conflict, and performance. Administrative Science Quarterly, 44 (1), 1-28.
  • Pinkley, R. L. (1990). Dimensions of conflict frame. Journal of Applied Psychology, 75, 117-126.
  • Pondy, L. R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12 (2), 296-320.
  • Pondy, L. R. (1969). Varieties of organizational conflict. Administrative Science Quarterly, 14 (4), 499-505.
  • Putnam, L. L. & Poole, M. S. (1987). Conflict and negotiation. In F. M. Jablin, L. L. Putnam, K.H. Roberts & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 549-599). Newbury Park, CA: Sage.
  • Rahim, M. A. & Bonoma, T.V. (1979). Managing organizational conflict: A model for diagnosis and intervention. Psychological Reports, 44 (3), 1323-1344.
  • Rahim, M. A. (1992). Managing Conflict in Organizations. USA: Praeger Publishers.
  • Rahim, M. A. (2002). Toward a theory of managing organizational conflict. International Journal of Conflict Management, 13 (3), 206- 235.
  • Rhoades, J. A., Arnold J. & Jay C. (2001). The role of affective traits and affective states in disputants’ motivation and behavior during episodes of organizational conflict. Journal of Organizational Behavior, 22, 329-345.
  • Robbins, S. P. (1978). Conflict management and conflict resolution are not synonymous terms. California Management Review, 21 (2), 67- 75.
  • Rubin, J. Z., Pruitt, D. G. & Kim, S. H. (1994). Social Conflict Escalation, Stalemate, and Settlement. McGrawHill: USA.
  • Schmidt, S. M. & Kochan, T. A. (1972). Conflict: Toward conceptual clarity. Administrative Science Quarterly, 17 (3), 359-370.
  • Seiler, J. A. (1963). Diagnosing interdepartmental conflict. Harvard Business Review, 41 (September- October), 121-132.
  • Simons, T.L. & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85 (1), 102-111.
  • Spector, P. E. & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Occupational Health Psychology, 3, 356-367. Journal of
  • Stein, A. A. (1976). Conflict and cohesion. A review of literature. The Journal of Conflict Resolution, 20 (1), 143-172.
  • Thomas, K. W. & Schmidt, W. H. (1976). A survey of managerial interests with respect to conflict. Academy of Management Journal, 19 (2), 315-318.
  • Thomas, K. W. (1992a). Conflict and negotiation processes in organizations. In L. M. Hough & M. D. Dunnette (Eds.), Handbook of industrial and organizational psychology, 2nd ed. (Vol. 3, pp.651-717). Palo Alto, CA: Consulting Psychologists Press.
  • Thomas, K. W. (1992b). Conflict and conflict management. Journal of Organizational Behavior, 13 (3), 265 - 274.
  • Thompson, J. D. (1960). Organizational management of conflict. Administrative Science Quarterly, 4 (4), 389-409.
  • Tjosvold, D. (1997). Conflict within interdependence: its value for productivity and individuality. In C. K. W. De Dreu & E. Van de Vliert (Eds.) Using Conflict in Organizations, (pp. 23-37). Thousand Oaks: Sage.
  • Wall, J.A. & Callister, R. R. (1995). Conflict and its management. Journal of Management, Vol. 21 (3), 515-558.
  • Walton, R. E. & Dutton, J. M. (1969). The management of interdepartmental conflict. A model and review. Administrative Science Quarterly, 14 (1), 73-84.
Toplam 61 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA54PB24EZ
Bölüm Makaleler
Yazarlar

Ozan Nadir Alakavuklar Bu kişi benim

Ulaş Çakar Bu kişi benim

Yasemin Arbak Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2012
Yayımlandığı Sayı Yıl 2012 Cilt: 13 Sayı: 2

Kaynak Göster

APA Alakavuklar, O. N., Çakar, U., & Arbak, Y. (2012). ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 13(2), 1-30.
AMA Alakavuklar ON, Çakar U, Arbak Y. ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi. Aralık 2012;13(2):1-30.
Chicago Alakavuklar, Ozan Nadir, Ulaş Çakar, ve Yasemin Arbak. “ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ”. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi 13, sy. 2 (Aralık 2012): 1-30.
EndNote Alakavuklar ON, Çakar U, Arbak Y (01 Aralık 2012) ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi 13 2 1–30.
IEEE O. N. Alakavuklar, U. Çakar, ve Y. Arbak, “ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ”, Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, c. 13, sy. 2, ss. 1–30, 2012.
ISNAD Alakavuklar, Ozan Nadir vd. “ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ”. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi 13/2 (Aralık 2012), 1-30.
JAMA Alakavuklar ON, Çakar U, Arbak Y. ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi. 2012;13:1–30.
MLA Alakavuklar, Ozan Nadir vd. “ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ”. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, c. 13, sy. 2, 2012, ss. 1-30.
Vancouver Alakavuklar ON, Çakar U, Arbak Y. ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi. 2012;13(2):1-30.
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