Yüksek Duygusal Zekâya Sahip Olmak Tükenmişliği Önler mi?

Yıl 2019, Sayı: 19, 627 - 644, 01.07.2019

Necmettin Gül , Canan Gamze Bal

Öz

Bu çalışma, duygusal zeka ve tükenmişlik arasındaki ilişkiyi incelemektedir. Wong ve Law 2002 tarafından geliştirilen “Duygusal Zeka Ölçeği” ile Kristensen et al., 2005 tarafından geliştirilen “Copenhagen Tükenmişlik Ölçeği” kullanılarak kamu ve özel sektör çalışanlarına 506 anket uygulanmış 490 anket verisi analiz için geçerli kabul edilmiştir. IBM SPSS 21.0 istatistik programı aracılığı ile frekans ve güvenirlik analizleri yapılmıştır. Ayrıca, Yapısal Eşitlik Modellemesi YEM AMOS 21.0 programı aracılığıyla duygusal zeka ile tükenmişlik arasında pozitif ve anlamlı bir etkisinin olduğu sonucuna ulaşılmıştır.

Anahtar Kelimeler

Duygusal zekâ, tükenmişlik, yapısal eşitlik, modelleme.

Does Having A High Emotional Intelligence Prevent Burnout?

Öz

In this study, we investigated the relationship between emotional intelligence and personal burnout. We applied the studies, “WLIE Scale” developed by Wong and Law 2002 and the “Copenhagen Burnout Inventory” developed by Kristensen et al., 2005 to public and private sector employees to collect data. Then, we accepted 490 questionnaires for analysis. We then performed Frequency and reliability analyses via the IBM SPSS 21.0 statistical program. Furthermore, we created Structural Equation Modeling SEM via AMOS 21.0 to reveal the relationship between emotional intelligence and personal burnout. As a result of our analysis, we learned that emotional intelligence has a positive and significant effect on personal burnout.

Anahtar Kelimeler

Emotional intelligence, personal burnout, structural equation, modeling.

Kaynakça

• Anand, R. and Udayasuriyan, G., 2010. “Emotional Intelligence and Its Relationship with Leadership Practices”, International Journal of Business and Management, 5 (2), pp. 65-76.
• Aslan, S. and Özata, M., 2008. “Investigation of The Relationship between Emotional Intelligence and Levels Of Exhaustion (Burnout) : The Case Of Health Sector Employees”, Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30, pp. 77- 97.
• Barling, J., Slater, F. and Kelloway, E. K., 2000. “Transformational Leadership and Emotional Intelligence: An Exploratory Study”, The Leadership and Organizational Development Journal, 21, pp.157‐161.
• Bass, B. M., 1985. Leadership and Performance Beyond Expectations, Free Press, New York, 256p.
• Bayram, N., 2016. Yapısal Eşitlik Modellemesine Giriş, Ezgi Kitabevi, Bursa, 194p.
• Brouwers, A. and TOMIC, W., 2000. “A Longitudinal Study of Teacher Burnout and Perceived Self-Efficacy in Classroom Management”, Teaching and Teacher Education, 16, pp.239-253.
• Budak, G. and Sürgevil, O., 2005. '”Tükenmişlik ve Tükenmişliği Etkileyen Örgütsel Faktörlerin Analizine İlişkin Akademik Personel Üzerinde Bir Uygulama”', D.E.Ü.İİ.B.F. Dergisi, 20 (2), pp. 95-108.
• Durr, A. J., 2008. Identifying Teacher Capacities That May Buffer Against Teacher Burnout, The Ohio State University, Ohio.
• Ergin, C., 1992. Doktor Ve Hemşirelerde Tükenmişlik ve Maslach Tükenmişlik Ölçeğinin Uyarlanması, Kongresi Bilimsel Çalışmaları El Kitabı, 143-154. Ankara. VII. Ulusal Psikoloji
• Frajo-Apor, B., Kemmler, G., Pardeller, S., Plass, T., Muhlbacher, M., Welte, A. S. and Hofer, A., 2017. “Emotional Intelligence and Non-Social Cognition in Schizophrenia and Bipolar I Disorder”, Psychological Medicine, 47 (1), pp. 35-42.
• Freudenberger, H., 1974. “Staff Burnout”, Journal of Social Issues, 30, pp.159- 165.
• Gaines, C. B., 2011. Perceived Principal Support and Middle School Teacher Burnout, University of Tennessee, Knoxville.
• George, J., 2000. “Emotions and Leadership: The Role of Emotional Intelligence”, Human Relations, 53, pp. 1027‐1055.
• Goleman, D., 1995. Duygusal Zeka Neden IQ’dan Daha Önemlidir?. Interpreter: Banu Seçkin Yüksel, Varlık Yayınları, İstanbul, 437p.
• Goleman, D., 1998. Working with Emotional Intelligence, Bantam, 383p.
• Görgens-Ekermans, G. & Brand, T., 2012. '”Emotional intelligence As A Moderator in The Stress-Burnout Relationship: A Questionnaire Study On Nurse”, Journal of Clinical Nursing, 21, pp. 2275-2285.
• Güllüce, A. Ç. and Işcan, Ö. F., 2010. “The Relationship between Occupational Burnout and Emotional Intelligence”, Eskişehir Osmangazi University Journal of Economics and Administrative Sciences, 5 (2), pp. 7‐29.
• Hair, J.F., Anderson, R. E. Tahtam, R. L. and Black, W. C., 1998. Multivariate Data Analysis, Fifth Edition Prentice-Hall International Inc, New Jersey, 768s.
• Huang, X., Chan, C. H. S., Lam, W. and Nan, X., 2010. “The Joint Effect Of Leader- Member Exchange And Emotional Intelligence On Burnout And Work Performance in Call Centers in China”, The International Journal of Human Resource Management, 21 (7), ss. 1124-1144.
• Izgar, H., 2001. Okul Yöneticilerinde Tükenmişlik, Nobel Yayın Dağıtım, Ankara, 167s.
• Kristensen T. S., Hannerz, H., Hogh, A. and Borg, V., 2005. “The Copenhagen Psychosocial Questionnaire A Tool For The Assessment And Improvement Of The Psychosocial Environment”, Scand J Work Environ Health 31, pp.438–49. Work
• Maslach, C. and Leiter, M. P., 1997. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It, San Francisco, CA, US: Jossey-Bass.
• Maslach, C. and Jackson, S. E. 1981. “The Measurement of Experienced Burnout”, Journal of Occupational Behavior, 2 (11) pp. 99-113.
• Mayer, J., Salovey, P. and Caruso, D., 2000. “Selecting A Measure of Emotional Intelligence: The Case For Ability Scales”, Ed. R. Bar‐On and J. Parker, The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School, and in the Workplace, California: Jossey‐Bass, pp. 320‐ 342.
• Nunnaly, J., 1978. Psychometric Theory. New York: McGraw-Hill.
• Özdoğan, H., 2008. Job Enthusiasm of Physical Education Teachers, Postgraduate Thesis, Graduate School of Health Sciences, Department of Physical Education and Sports, Sivas.
• Öztürk, A. and Deniz, M. E., 2008. “Analysis of Emotional Intelligence Job Satisfaction and Burnout Levels of Preschool Teachers According to Some Variable”, Elementary Education Online, 7 (3), pp. 578-599.
• Öztürk, A., 2006. Comparative Analysis of Emotional Intelligence Job Satisfaction and Burnout Levels of Preschool Teachers According to Some Variables, Postgraduate Thesis, Institute of Social Sciences, Konya.
• Pejtersen, J. H., Kristensen, T. S., Borg, V. and Bjorner J. B., 2010. The Second Version of the Copenhagen Psychosocial Questionnaire, Scandinavian Journal of Public Health, 38 (3), pp. 8-24.
• Platsidou, M., 2010. ''Trait Emotional Intelligence of Greek Special Education Teachers in Relation to Burnout and Job Satisfaction'', School Psychology International, 31 (1), pp. 60-76.
• Polatci, S. and Özyer, K., 2015. “The Mediating Role of Emotional Labor Strategies on The Relationship between Emotional Intelligence and Burnout”, AİBÜ Sosyal Bilimler Enstitüsü Dergisi, 3 (15), pp. 131-156.
• Rahim, M., Psenicka, C., Polychroniou, P., Zhao, J. H., Yu, C. S., Anita C. K., and Ferdausy, S., 2002. “A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries”, The International Journal of Organizational Analysis, 10 (4), pp.302-326.
• Sabuncuoğlu, Z. and TÜZ, M., 2001. Örgütsel Psikoloji, Ezgi Kitabevi, Bursa, 362p.
• Schermelleh, E. K., MOOSBRUGGER, H. and MÜLER, H., 2003. “Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of- Fit Methods of Psychological Research Online, 8 (2), ss. 23-74. Measures”,
• Schumacker, R. E., 2004. Beginner’s Guide to Structural Equation Modeling, Lawrence Erlbaum Associates Inc. New Jersey.
• Sulukaya, H., 2012. “The Relationship between Emotional Intelligence of Managers and Burnout of Their Subordinates: A Research at Health Sector in Mersin”, Postgraduate Thesis, Institute of Social Sciences, Mersin.
• Swarnalatha, C. and Sureshkrishna, G., 2013. “Emotional Intelligence and Job Satisfaction: A Study among Employees of Automotive Industries in India”, International Business Management, 7 (1), pp. 46-49.
• Tümkaya, S., 2016. “Burnout Levels and Coping Behaviours of Teachers”, Turkish Psychological Counseling and Guidance Journal, 2 (11), pp.26-36.
• Ünal, Z. M., 2004. ''The Contribution of Emotional Intelligence on the Components of Burnout: The Case of Health Care Sector Professionals'', EJBO Electronic Journal of Business Ethics and Organization Studies, 19 (2), pp. 27-34.
• Weisinger, H., 1998. Emotional Intelligence at Work, Jossey-Bass, San Francisco, 219p.
• Zeidner, M., Matthews, G. and Roberts, R. D., 2004. “Emotional Intelligence in the Workplace: A Critical Review”, Applied Psychology, 53 (3), pp. 371-399.