A STUDY OF THE DEGREES OF EMOTIONAL INTELLIGENCE ON PROBLEM SOLVING SKILLS IN THE WAY OF DANIEL GOLEMAN

Yıl 2015, Cilt: 8 Sayı: 2, 100 - 110, 15.07.2015

Elif Yalın İlyas Sözen

Öz

The aim of the study is to reveal the effects of emotional intelligence upon problem-solving for business challenges that an employee meets at any time in business life. For this purpose, it is aimed to analyze behaviors of 135 white collars working in textile and food industry by making them complete self-report surveys. Prior to the survey, it has highly been suggested that emotional traits consisting of intrapersonal, interpersonal, motivation and self management are effective. Daniel Goleman alleges that these emotional facilities are necessary for the problem-solving by acquiring it as an emotional trait. With respect to this approach, it is questioned whether emotional intelligence traits are used for solving the problem in business life or not within the survey of 73 questions. Eventually, it is found that emotional traits are subject to be used in problem solving in business life, otherwise gender

differentiation, high employee seniority and being old are not related with possessing emotional intelligence and using it while problem solving in business life. Although it has been perpetually supposed that women are superior to men in terms of emotional intelligence and retaining high seniority and being old than others in a workplace are concerned with having emotional intelligence, the outcome of this research shows that there is no any similarity between men and women, retaining high seniority and being older than other don’t mean to keep emotional intelligence for problem-solving in business life.

Anahtar Kelimeler

Emotional Intelligence, Problem Solving, Employee

Kaynakça

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• Bingham, Alma (1998), “ The Development of Problem Solving Skills Among Children” Vol. 4, Translated by Dr. Ferhan Oğuzkan. Istanbul: MEB Publishing