The Effects of Accommodation Business Employees' Workplace Ostracism, Job Tension, Need for Affiliation on Work Performance: Mediating Role of Leader-Member Exchange

Öz

This study was designed to investigate the effects of accommodation business employees' workplace ostracism, job tension, need for affiliation on work performance and the mediating role of leader-member exchange among these variables. The sample of the research is the personnel working in the five-star accommodation businesses located in Istanbul and Canakkale. As a result of the research, it has been determined that the workplace ostracism, job tension and need for affiliation affect the work performance negatively. As a result of the structural equation analysis, it has been observed that leader-member exchange has a partial mediating role on the negative effect of workplace ostracism and job tension on work performance experienced by accommodation employees. In the framework of these results, this study recommended that accommodation businesses should take into account the leader member exchange approach and encourage interactions between employees and managers.

Anahtar Kelimeler

• Workplace Ostracism
• Job Tension
• Need For Affiliation
• Work Performance

Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü

Öz

Bu çalışma, konaklama işletmeleri çalışanlarının iş hayatlarında yaşadıkları dışlanma, iş gerilimi ve bağlılık ihtiyaçlarının iş performansları üzerindeki etkisi ve lider-üye etkileşiminin bu değişkenler arasındaki aracılık rolünü belirlemek amacıyla tasarlanmıştır. Araştırmanın örneklemini İstanbul ve Çanakkale’de yer alan beş yıldızlı konaklama işletmelerinde çalışan personel oluşturmaktadır. Araştırma sonucunda, çalışanların işyerinde yaşadıkları dışlanmanın, iş geriliminin ve hissettikleri bağlılık ihtiyacının iş performanslarını olumsuz etkilediği tespit edilmiştir. Yapısal eşitlik analizi neticesinde lider üye etkileşiminin, çalışanların işyerinde yaşadıkları dışlanmanın ve iş geriliminin iş performansları üzerindeki negatif etkisinde kısmi aracı rolü üstlendiği görülmüştür. Neticede, konaklama işletmelerine lider üye etkileşimi yaklaşımı dikkate alınarak çalışanlar ve yöneticiler arasındaki etkileşimi teşvik etmeleri önerilmektedir.

Anahtar Kelimeler

• Dışlanma
• İş Gerilimi
• Bağlılık İhtiyacı
• İş Performansı
• Lider Üye Etkileşimi
• Konaklama İşletmeleri

Kaynakça

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