The Effects of Accommodation Business Employees' Workplace Ostracism, Job Tension, Need for Affiliation on Work Performance: Mediating Role of Leader-Member Exchange

Yıl 2018, Cilt: 5 Sayı: 1, 47 - 59, 20.04.2018

Bekir Eşitti

https://doi.org/10.18394/iid.337773

Cited By: 3

Öz

This study was designed to investigate the effects
of accommodation business employees' workplace ostracism, job tension, need for
affiliation on work performance and the mediating role of leader-member
exchange among these variables. The sample of the research is the personnel
working in the five-star accommodation businesses located in Istanbul and
Canakkale. As a result of the research, it has been determined that the
workplace ostracism, job tension and need for affiliation affect the work
performance negatively. As a result of the structural equation analysis, it has
been observed that leader-member exchange has a partial mediating role on the
negative effect of workplace ostracism and job tension on work performance
experienced by accommodation employees. In the framework of these results, this
study recommended that accommodation businesses should take into account the
leader member exchange approach and encourage interactions between employees
and managers.

Anahtar Kelimeler

Workplace Ostracism, Job Tension, Need For Affiliation, Work Performance

Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü

Öz

Bu
çalışma, konaklama işletmeleri çalışanlarının iş hayatlarında yaşadıkları
dışlanma, iş gerilimi ve bağlılık ihtiyaçlarının iş performansları üzerindeki
etkisi ve lider-üye etkileşiminin bu değişkenler arasındaki aracılık rolünü
belirlemek amacıyla tasarlanmıştır. Araştırmanın örneklemini İstanbul ve
Çanakkale’de yer alan beş yıldızlı konaklama işletmelerinde çalışan personel
oluşturmaktadır. Araştırma sonucunda, çalışanların işyerinde yaşadıkları
dışlanmanın, iş geriliminin ve hissettikleri bağlılık ihtiyacının iş
performanslarını olumsuz etkilediği tespit edilmiştir. Yapısal eşitlik analizi
neticesinde lider üye etkileşiminin, çalışanların işyerinde yaşadıkları
dışlanmanın ve iş geriliminin iş performansları üzerindeki negatif etkisinde
kısmi aracı rolü üstlendiği görülmüştür. Neticede, konaklama işletmelerine
lider üye etkileşimi yaklaşımı dikkate alınarak çalışanlar ve yöneticiler
arasındaki etkileşimi teşvik etmeleri önerilmektedir.

Anahtar Kelimeler

Dışlanma, İş Gerilimi, Bağlılık İhtiyacı, İş Performansı, Lider Üye Etkileşimi, Konaklama İşletmeleri

Kaynakça

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