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HOW DO HUMAN RESOURCE PRACTICES AFFECT THE CRISIS PERCEPTION OF HEALTH SERVICE PROVIDERS? AN EMPIRICAL STUDY FROM TURKEY

Yıl 2022, Cilt: 7 Sayı: 13, 77 - 91, 31.01.2022

Öz

The radical changes in the business world and the anxiety of getting ahead in the competition are driving businesses into many crises. One of the important steps that businesses should take to maintain their current situation and achieve their goals is the individual and organizational analysis of human resources. Successful human resources practices contribute to the resolution of possible crises and increase the effectiveness of the managerial decisions to be taken. The aim of this research is to reveal the relationship between crisis management and working conditions, training development, and career from an individual and organizational perspective. For this purpose, human resources mechanisms were targeted and research on working conditions, training opportunities and career relationships was applied to employees at a health institution in Izmir. Crisis management was discussed on three different scales (Azadian et al., 2014; Lowe, 2012; Armstrong and Baron, 1998; Spectur, 1997; Vahedi et al., 2012) in the survey conducted on doctors, nurses, and healthcare personnel working in a healthcare institution in Izmir, where research was permitted. The relationship between crisis management and human resources, employees' perception of crisis, and analysis by demographic variables were evaluated through the SPSS 22.0 program. The results of the research reveal that there is a significant correlation between the applied human resources policies and the perception of crisis in terms of the scales used. Accordingly, employees' perception of crisis is based on human resources issues such as ambiguity in the job description, problems based on status, injustice in the wage policy, the number of employees, and the inadequacy of the equipment used.

Kaynakça

  • Abdelghani T. S., Nada M. and Eric C. (2018). Learning from Fails in Crisis Management: Case of Stress Impact, 14th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery.
  • Amuna Y. M. A., Shobaki M. J. A. and Naser S. S. A. (2017). Strategic Environmental Scanning: An Approach for Crises Management, Information Technology and Electrical Engineering, 6(3), 28-34.
  • Augustine N. R. (2000). Önlemeye Çalıştığınız Krizi Yönetmek, Mess Yayınları.
  • Azadian S., Shirali G. A. and Saki A. (2014). Designing a Questionnaire to Assess Crisis Management Based on a Resilience Engineering Approach, Jundishapur Journal of Health Sciences, 6(1): 245-256.
  • Armstrong M. and Baron A. (1998). Performance Management: The New Realities, The Cromwell Press.
  • Boone L. E. and David L. K. (2016). Çağdaş İşletme, Nobel Yayınları, Ankara, 2016.
  • Brewton C. (1987). Managing a Crisis: A Model for the Lodging Industry, The Cornell Hospitality Quarterly, 28(3), 10-15.
  • Bundy J., Pfarrer M. D., Short C. and Coombs W. T. (2017). Crises and Crisis Management: Integration, Interpretation, and Research Development, Journal of Management, 43(6), 1661-1692.
  • Coombs W. T. (2015). Ongoing Crisis Communication-Planning, Managing and Responding, Sage Publication.
  • Coombs W. T. (2007). Academic Research Protecting Organization Reputation During a Crisis: The Development and Application of Situational Crisis Communication Theory, Corporate Reputation Review, 10(3), 163-177.
  • Daft R. L. and Lengeland R. H. (1998). The Selection of Communication Media as an Executive Skill, Academy of Management Perspectives, 2(3), 225-232.
  • Dayton B. W. (2009). Prepared for the International Encyclopedia of Peace, Moynihan Institute of Global Affairs- Syracuse University, Oxford University Press. Fahed-Sreih J. (2018). Human Resource Planning for the 21st Century, IntechOpen.
  • Hooper A. and Potter J. (1997). The Business of Leadership: Adding Lasting Value to Your Organization, Ashgate Publishing Company.
  • Ishammari W. S., Alhazaimeh A. S. and Alzoubi M. O. (2020). The Impact of Human Resources Management Practices as an Entry Point in Crisis Management, Journal of Asian Scientific Research, 10(4), 238-254.
  • Kovoor-Misra S. (2020). Crisis Management-Resilience and Change, Sage Publications.
  • Lowe, G. (2012). How Employee Engagement Matters for Hospital Performance, Healthcare Quarterly, 15(2), 29-39.
  • Lussier, R. N. and Hendon J. R. (2019). Fundamentals of Human Resource Management: Functions, Applications, and Skill Development, Sage Publications.
  • MacDougall, A., Yalden, R., Bradley, N. and Ritchie, L. (2016). The Board’s Role in Crisis Management, Osler, Hoskin & Harcourt LLP.
  • Mitroff I. I. (1988). Crisis Management: Cutting through the Confusion, Sloan Management Review, 29, 15-20.
  • Moore S. and Seymour M. (2000). Effective Crisis Management, Worldwide Principles and Practice, Thomson Learning.
  • Pira A. and Sohodol Ç. (2004). Kriz Yönetimi-Halkla İlişkiler Açısından Bir Değerlendirme, İletişim Yayıncılık.
  • Ramada M. G. (2020). Human Resources Management Practices, Job Satisfaction and Faculty Performance, Journal of World Englishes and Educational Practices (JWEEP), 2(2), 24-35.
  • Spectur P. E. (1997). Job Satisfaction-Application, Assessment, Cause and Consequences, Sage Publications.
  • Stone R. J., Cox A. and Gavin M. (2020). Human Resource Management, John Wiley & Sons.
  • Vahedi S., Farokkhi F., Mahdavi A. and Moradi S. (2012). Exploratory and Confirmatory Factor Analysis of the Career Decision- Making Difficulties Questionnaire, Iranian Journal of Psychiatry, 7(2), 74-81.
Yıl 2022, Cilt: 7 Sayı: 13, 77 - 91, 31.01.2022

Öz

Kaynakça

  • Abdelghani T. S., Nada M. and Eric C. (2018). Learning from Fails in Crisis Management: Case of Stress Impact, 14th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery.
  • Amuna Y. M. A., Shobaki M. J. A. and Naser S. S. A. (2017). Strategic Environmental Scanning: An Approach for Crises Management, Information Technology and Electrical Engineering, 6(3), 28-34.
  • Augustine N. R. (2000). Önlemeye Çalıştığınız Krizi Yönetmek, Mess Yayınları.
  • Azadian S., Shirali G. A. and Saki A. (2014). Designing a Questionnaire to Assess Crisis Management Based on a Resilience Engineering Approach, Jundishapur Journal of Health Sciences, 6(1): 245-256.
  • Armstrong M. and Baron A. (1998). Performance Management: The New Realities, The Cromwell Press.
  • Boone L. E. and David L. K. (2016). Çağdaş İşletme, Nobel Yayınları, Ankara, 2016.
  • Brewton C. (1987). Managing a Crisis: A Model for the Lodging Industry, The Cornell Hospitality Quarterly, 28(3), 10-15.
  • Bundy J., Pfarrer M. D., Short C. and Coombs W. T. (2017). Crises and Crisis Management: Integration, Interpretation, and Research Development, Journal of Management, 43(6), 1661-1692.
  • Coombs W. T. (2015). Ongoing Crisis Communication-Planning, Managing and Responding, Sage Publication.
  • Coombs W. T. (2007). Academic Research Protecting Organization Reputation During a Crisis: The Development and Application of Situational Crisis Communication Theory, Corporate Reputation Review, 10(3), 163-177.
  • Daft R. L. and Lengeland R. H. (1998). The Selection of Communication Media as an Executive Skill, Academy of Management Perspectives, 2(3), 225-232.
  • Dayton B. W. (2009). Prepared for the International Encyclopedia of Peace, Moynihan Institute of Global Affairs- Syracuse University, Oxford University Press. Fahed-Sreih J. (2018). Human Resource Planning for the 21st Century, IntechOpen.
  • Hooper A. and Potter J. (1997). The Business of Leadership: Adding Lasting Value to Your Organization, Ashgate Publishing Company.
  • Ishammari W. S., Alhazaimeh A. S. and Alzoubi M. O. (2020). The Impact of Human Resources Management Practices as an Entry Point in Crisis Management, Journal of Asian Scientific Research, 10(4), 238-254.
  • Kovoor-Misra S. (2020). Crisis Management-Resilience and Change, Sage Publications.
  • Lowe, G. (2012). How Employee Engagement Matters for Hospital Performance, Healthcare Quarterly, 15(2), 29-39.
  • Lussier, R. N. and Hendon J. R. (2019). Fundamentals of Human Resource Management: Functions, Applications, and Skill Development, Sage Publications.
  • MacDougall, A., Yalden, R., Bradley, N. and Ritchie, L. (2016). The Board’s Role in Crisis Management, Osler, Hoskin & Harcourt LLP.
  • Mitroff I. I. (1988). Crisis Management: Cutting through the Confusion, Sloan Management Review, 29, 15-20.
  • Moore S. and Seymour M. (2000). Effective Crisis Management, Worldwide Principles and Practice, Thomson Learning.
  • Pira A. and Sohodol Ç. (2004). Kriz Yönetimi-Halkla İlişkiler Açısından Bir Değerlendirme, İletişim Yayıncılık.
  • Ramada M. G. (2020). Human Resources Management Practices, Job Satisfaction and Faculty Performance, Journal of World Englishes and Educational Practices (JWEEP), 2(2), 24-35.
  • Spectur P. E. (1997). Job Satisfaction-Application, Assessment, Cause and Consequences, Sage Publications.
  • Stone R. J., Cox A. and Gavin M. (2020). Human Resource Management, John Wiley & Sons.
  • Vahedi S., Farokkhi F., Mahdavi A. and Moradi S. (2012). Exploratory and Confirmatory Factor Analysis of the Career Decision- Making Difficulties Questionnaire, Iranian Journal of Psychiatry, 7(2), 74-81.
Toplam 25 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Murat Çolak 0000-0002-6135-1694

Begüm Tok Bu kişi benim 0000-0002-2475-0565

Yayımlanma Tarihi 31 Ocak 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 7 Sayı: 13

Kaynak Göster

APA Çolak, M., & Tok, B. (2022). HOW DO HUMAN RESOURCE PRACTICES AFFECT THE CRISIS PERCEPTION OF HEALTH SERVICE PROVIDERS? AN EMPIRICAL STUDY FROM TURKEY. Uluslararası Afro-Avrasya Araştırmaları Dergisi, 7(13), 77-91.

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