Araştırma Makalesi
BibTex RIS Kaynak Göster
Yıl 2020, Cilt: 4 Sayı: 1, 66 - 78, 30.06.2020
https://doi.org/10.30625/ijctr.692463

Öz

Kaynakça

  • Ahn, H. S., & Choi, J. Y. (2012). Can We Teach What Emotion a Robot Should Express? 2012 IEEE/RSJ International Conference on Intelligent Robots and Systems Vilamoura, 7-12 October 2012, Algarve, Portugal, 1407-1412.
  • Al-Wazzan, A., Al-Farhan, R., Al-Ali, F., & El-Abd, M. (2016). Tour-guide robot. In 2016 International Conference on Industrial Informatics and Computer Systems (CIICS) (pp. 1-5). IEEE.
  • Ayeh, J. K. (2018). Distracted gaze: Problematic use of mobile technologies in vacation contexts. Tourism Management Perspectives, 26, 31-38.
  • Bhatti, Z., Waqas, A., & Malik, H. A. M. (2018). Multimedia Based Learning and Virtual Tour For Performing Hajj. Journal of Information & Communication Technology, 12(1), 37-42.
  • Boboc, R. G., Horaţiu, M., & Talabă, D. (2014). An educational humanoid laboratory tour-guide robot. Procedia Social and Behavioral Sciences, 141, 424-430.
  • Bogicevic, V., Seo, S., Kandampully, J. A., Liu, S. Q., & Rudd, N. A. (2019). Virtual reality presence as a preamble of tourism experience: The role of mental imagery. Tourism Management, 74, 55-64.
  • Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C. (2017). The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change, 123, 351-361.
  • Burton, B. (2018). The Smithsonian's New Tour Guide Isn't Human. Retrieved from https://www.cnet.com/news/smithsonian-museum-new-tour-guide-is-a-pepper-robot-from-softbank/ (10.02.2019)
  • Buyuksalvarci, A., Altinisik, I., & Tekin, A. G. O. (2017). Usage of Interactive Technologies in Tourism Guidance Education: A Research on Educational Institutions at the level of Bachelor’s Degree. Selcuk University Journal of Social and Technical Researches, 13, 1-14.
  • Carjaval, D. (2017). Let a Robot Be Your Museum Tour Guide. Retrieved from https://www.nytimes.com/2017/03/14/arts/design/museums-experiment-with-robots-as-guides.html (08.03.2019)
  • Chaudhary, N. (2018). Now, A Robot Tour Guide to Welcome Tourists at Jaipur Wax Museum. Retrieved from https://timesofindia.indiatimes.com/city/jaipur/now-a-robot-tour-guide-to-welcome-tourists-at-jaipurwax-museum/articleshow/63432033.cms (11.04.2019)
  • Ch’ng, E., Cai, S., Leow, F. T., & Zhang, T. E. (2019). Adoption and use of emerging cultural technologies in China's museums. Journal of Cultural Heritage, 37, 170-180.
  • Colakoglu, O. E., Epik, F., & Efendi, E. (2010). Tour Management and Tourist Guidance, Detay Press, Ankara.
  • Diallo, A. D., Gobee, S., & Durairajah, V. (2015). Autonomous tour guide robot using embedded system control. Procedia Computer Science, 76, 126-133.
  • Díaz-Boladeras, M., Paillacho, D., Angulo, C., Torres, O., González-Diéguez, J., & Albo-Canals, J. (2015). Evaluating group-robot interaction in crowded public spaces: A week-long exploratory study in the wild with a humanoid robot guiding visitors through a science museum. International Journal of Humanoid Robotics, 12(4), 1550022.
  • Donadio, F., Frejaville, J., Larnier, S., & Vetault, S. (2018). Artificial intelligence and collaborative robot to improve airport operations. In Online Engineering & Internet of Things (pp. 973-986). Springer, Cham.
  • Doh, K., Park, S., & Kim, D. Y. (2017). Antecedents and consequences of managerial behavior in agritourism. Tourism Management, 61, 511-522.
  • Dorcic, J., Komsic, J., & Markovic, S. (2019). Mobile technologies and applications towards smart tourism - state of the art. Tourism Review, 74(1), 82-103.
  • El-Din, D. E. (2019). Digital Cultural Heritage as an Emerging Tool to Develop Egyptian Educational Programs: Case-study: Applying interactive technologies in tourist guiding education. International Journal of Heritage, Tourism, and Hospitality, 13(1), 144-151.
  • Galbraith, J. R. (1974). Organization design: An information processing view. Interfaces, 4(3), 28-36.
  • Guzel, F. O. (2007). The Role of Professional Tourist Guidance in Developing the Image of Turkey: Research on German Tourists. Master thesis, Balikesir University, Balikesir.
  • Hacioglu & Tekin (2016). Impacts of Technological Applications to Service Quality of Professional Tour Guides (The Case of Ankara Anatolian Civilization Museum). 2. International Eurasia Tourism Congress: 5-7 May 2015, Konya.
  • Huang, G. S., & Lu, Y. J. (2017). To build a smart unmanned restaurant with multi-mobile robots. In International Automatic Control Conference (CACS), IEEE. pp. 1-6.
  • Iio, T., Satake, S., Kanda, T., Hayashi, K., Ferreri, F., & Hagita, N. (2019). Human-Like Guide Robot that Proactively Explains Exhibits. International Journal of Social Robotics, 1-18.
  • Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.
  • Kyodo News (2018). Sharp's humanoid robot to guide tourists in taxis in Kyoto. Retrieved from https://english.kyodonews.net/news/2018/09/7315f553b06a-sharps-humanoid-robot-to-guide-touristsin-taxis-in-kyoto.html (05.06.2019)
  • Lai, I. K. (2015). Traveler acceptance of an app-based mobile tour guide. Journal of Hospitality & Tourism Research, 39(3), 401-432.
  • Loureiro, S. M. C., Guerreiro, J., & Ali, F. (2020). 20 years of research on virtual reality and augmented reality in tourism context: A text-mining approach. Tourism Management, 77, 104028.
  • Mancini, M. (2001). Conducting Tours: A Practical Guide. Delmar: U.S.A.
  • Nisiotis, L., Alboul, L., & Beer, M. (2020). A Prototype that Fuses Virtual Reality, Robots, and Social Networks to Create a New Cyber-Physical-Social Eco-Society System for Cultural Heritage. Sustainability, 12(2), 645.
  • Nugraha, N. B., & Alimudin, E. (2020, January). Mobile Application Development for Tourist Guide in Pekanbaru City. In Journal of Physics: Conference Series (Vol. 1430, No. 1, p. 012038). IOP Publishing.
  • Prusty, V., Rath, A., Rout, K. K., & Mishra, S. (2020). Development of an IoT - Based Tourism Guide System. In Advances in Intelligent Computing and Communication (pp. 495-503). Springer, Singapore.
  • Rzayev, R., Karaman, G., Henze, N., & Schwind, V. (2019, October). Fostering Virtual Guide in Exhibitions. In Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services (pp. 1-6).
  • Stricker, R., Müller, S., Einorn, E., Schröter, C., Volkhardt, M., Debes, K., & Gross, H. M. (2012). Konrad and Suse, Two Robot Guiding Visitors in a University Building, P. Levi, O. Zweigle, K. Häußermann, B. Eckstein (Ed.), Autonomous Mobile Systems, (pp. 49-58). Berlin: Springer.
  • Tetik, N. (2006). The Professional Tourist Guidance in Turkey and the Expectations of Customers from the Tourist Guides: The Case of Kusadasi. Master thesis, Balikesir University, Balikesir.
  • Trahanias, P., Burgard, W., Argyros, A., Hahnel, D., Baltzakis, H., Pfaff, P., & Stachniss, C. (2005). Turbot and web fair: Web-operated mobile robots for telepresence in populated exhibitions. IEEE Robotics and Automation Magazine, 12(2), 77-89.
  • Trovato, G., J. G. Ramos, J. G., Azevedo, H., Moroni, A., Magossi, S., Simmons, R., & Takanishi, A. (2017). A receptionist robot for Brazilian people: a study on interaction involving illiterates. Paladyn, Journal of Behavioral Robotics, 8(1), 1-17, 2017.
  • Tussyadiah, I. P., Jung, T. H., & tom Dieck, M. C. (2018). The embodiment of wearable augmented reality technology in tourism experiences. Journal of Travel Research, 57(5), 597-611.
  • Urry, J., & J. Larsen, J. (2011). The Tourist Gaze 3.0. London: Sage Publications.
  • Weiler, B., & Black, R. (2015). The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience. Tourism Recreation Research, 40(3), 364-378.
  • Wynne, E. (2016). Art Gallery of WA Enlists Robot Tour Guide Aggie In Bid to Add Fun to Fine Art. Retrieved from https://www.abc.net.au/news/2016-05-18/art-gallery-of-wa-introduces-robot-tour-guide-aggie/7424760 (18.05.2019)
  • Yildiz, S. (2019). The Rise of Robot Guides in the Profession of Tourist Guidance. Suleyman Demirel University Visionary Journal, 10(23), 164-177.
  • You, H. C., & Lin, K. W. (2019). Gendered Tour-guide Robots and Their Influence on User Attitude and Behavior. In Proceedings of the 5th International ACM In-Cooperation HCI and UX Conference (pp. 32-35).
  • Yu, C. E. (2020). Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews. Journal of Hospitality Marketing & Management, 29(1), 22-38.

THE FUTURE OF TOURIST GUIDANCE CONCERNING THE DIGITAL TECHNOLOGY: A COMPARATIVE STUDY

Yıl 2020, Cilt: 4 Sayı: 1, 66 - 78, 30.06.2020
https://doi.org/10.30625/ijctr.692463

Öz

The advancements in robotic technologies, artificial intelligence, and digital applications prepared the grounds for occupations, especially tourist guidance in the tourism industry. The study is one of the preliminary studies in its field having a comparative approach to analyze tourist guidance concerning the development of digital technology from the perspective of tourist guidance students and Turkish professional tour guides. The first sample is 52 tourist guidance students in a foundation university. The second sample is 20 professional tour guides. A structured interview technique is used to collect data from the students and a telephone interview technique is used for the tour guides. Findings reveal that the guides don’t believe that digital development will affect their jobs negatively soon but they know there is a threat of robots with artificial intelligence, the use of digital applications, and smart technologies. They highlight the key tools on their hands such as the human touch and emotions, human expression of feelings about tourist spots instead of digital voices, apps, and virtual tours. More than half of the guidance students think that they are going to lose their jobs to a robot guide. The study enlightens the field of tourist guidance for researchers and organizations.

Kaynakça

  • Ahn, H. S., & Choi, J. Y. (2012). Can We Teach What Emotion a Robot Should Express? 2012 IEEE/RSJ International Conference on Intelligent Robots and Systems Vilamoura, 7-12 October 2012, Algarve, Portugal, 1407-1412.
  • Al-Wazzan, A., Al-Farhan, R., Al-Ali, F., & El-Abd, M. (2016). Tour-guide robot. In 2016 International Conference on Industrial Informatics and Computer Systems (CIICS) (pp. 1-5). IEEE.
  • Ayeh, J. K. (2018). Distracted gaze: Problematic use of mobile technologies in vacation contexts. Tourism Management Perspectives, 26, 31-38.
  • Bhatti, Z., Waqas, A., & Malik, H. A. M. (2018). Multimedia Based Learning and Virtual Tour For Performing Hajj. Journal of Information & Communication Technology, 12(1), 37-42.
  • Boboc, R. G., Horaţiu, M., & Talabă, D. (2014). An educational humanoid laboratory tour-guide robot. Procedia Social and Behavioral Sciences, 141, 424-430.
  • Bogicevic, V., Seo, S., Kandampully, J. A., Liu, S. Q., & Rudd, N. A. (2019). Virtual reality presence as a preamble of tourism experience: The role of mental imagery. Tourism Management, 74, 55-64.
  • Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C. (2017). The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change, 123, 351-361.
  • Burton, B. (2018). The Smithsonian's New Tour Guide Isn't Human. Retrieved from https://www.cnet.com/news/smithsonian-museum-new-tour-guide-is-a-pepper-robot-from-softbank/ (10.02.2019)
  • Buyuksalvarci, A., Altinisik, I., & Tekin, A. G. O. (2017). Usage of Interactive Technologies in Tourism Guidance Education: A Research on Educational Institutions at the level of Bachelor’s Degree. Selcuk University Journal of Social and Technical Researches, 13, 1-14.
  • Carjaval, D. (2017). Let a Robot Be Your Museum Tour Guide. Retrieved from https://www.nytimes.com/2017/03/14/arts/design/museums-experiment-with-robots-as-guides.html (08.03.2019)
  • Chaudhary, N. (2018). Now, A Robot Tour Guide to Welcome Tourists at Jaipur Wax Museum. Retrieved from https://timesofindia.indiatimes.com/city/jaipur/now-a-robot-tour-guide-to-welcome-tourists-at-jaipurwax-museum/articleshow/63432033.cms (11.04.2019)
  • Ch’ng, E., Cai, S., Leow, F. T., & Zhang, T. E. (2019). Adoption and use of emerging cultural technologies in China's museums. Journal of Cultural Heritage, 37, 170-180.
  • Colakoglu, O. E., Epik, F., & Efendi, E. (2010). Tour Management and Tourist Guidance, Detay Press, Ankara.
  • Diallo, A. D., Gobee, S., & Durairajah, V. (2015). Autonomous tour guide robot using embedded system control. Procedia Computer Science, 76, 126-133.
  • Díaz-Boladeras, M., Paillacho, D., Angulo, C., Torres, O., González-Diéguez, J., & Albo-Canals, J. (2015). Evaluating group-robot interaction in crowded public spaces: A week-long exploratory study in the wild with a humanoid robot guiding visitors through a science museum. International Journal of Humanoid Robotics, 12(4), 1550022.
  • Donadio, F., Frejaville, J., Larnier, S., & Vetault, S. (2018). Artificial intelligence and collaborative robot to improve airport operations. In Online Engineering & Internet of Things (pp. 973-986). Springer, Cham.
  • Doh, K., Park, S., & Kim, D. Y. (2017). Antecedents and consequences of managerial behavior in agritourism. Tourism Management, 61, 511-522.
  • Dorcic, J., Komsic, J., & Markovic, S. (2019). Mobile technologies and applications towards smart tourism - state of the art. Tourism Review, 74(1), 82-103.
  • El-Din, D. E. (2019). Digital Cultural Heritage as an Emerging Tool to Develop Egyptian Educational Programs: Case-study: Applying interactive technologies in tourist guiding education. International Journal of Heritage, Tourism, and Hospitality, 13(1), 144-151.
  • Galbraith, J. R. (1974). Organization design: An information processing view. Interfaces, 4(3), 28-36.
  • Guzel, F. O. (2007). The Role of Professional Tourist Guidance in Developing the Image of Turkey: Research on German Tourists. Master thesis, Balikesir University, Balikesir.
  • Hacioglu & Tekin (2016). Impacts of Technological Applications to Service Quality of Professional Tour Guides (The Case of Ankara Anatolian Civilization Museum). 2. International Eurasia Tourism Congress: 5-7 May 2015, Konya.
  • Huang, G. S., & Lu, Y. J. (2017). To build a smart unmanned restaurant with multi-mobile robots. In International Automatic Control Conference (CACS), IEEE. pp. 1-6.
  • Iio, T., Satake, S., Kanda, T., Hayashi, K., Ferreri, F., & Hagita, N. (2019). Human-Like Guide Robot that Proactively Explains Exhibits. International Journal of Social Robotics, 1-18.
  • Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.
  • Kyodo News (2018). Sharp's humanoid robot to guide tourists in taxis in Kyoto. Retrieved from https://english.kyodonews.net/news/2018/09/7315f553b06a-sharps-humanoid-robot-to-guide-touristsin-taxis-in-kyoto.html (05.06.2019)
  • Lai, I. K. (2015). Traveler acceptance of an app-based mobile tour guide. Journal of Hospitality & Tourism Research, 39(3), 401-432.
  • Loureiro, S. M. C., Guerreiro, J., & Ali, F. (2020). 20 years of research on virtual reality and augmented reality in tourism context: A text-mining approach. Tourism Management, 77, 104028.
  • Mancini, M. (2001). Conducting Tours: A Practical Guide. Delmar: U.S.A.
  • Nisiotis, L., Alboul, L., & Beer, M. (2020). A Prototype that Fuses Virtual Reality, Robots, and Social Networks to Create a New Cyber-Physical-Social Eco-Society System for Cultural Heritage. Sustainability, 12(2), 645.
  • Nugraha, N. B., & Alimudin, E. (2020, January). Mobile Application Development for Tourist Guide in Pekanbaru City. In Journal of Physics: Conference Series (Vol. 1430, No. 1, p. 012038). IOP Publishing.
  • Prusty, V., Rath, A., Rout, K. K., & Mishra, S. (2020). Development of an IoT - Based Tourism Guide System. In Advances in Intelligent Computing and Communication (pp. 495-503). Springer, Singapore.
  • Rzayev, R., Karaman, G., Henze, N., & Schwind, V. (2019, October). Fostering Virtual Guide in Exhibitions. In Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services (pp. 1-6).
  • Stricker, R., Müller, S., Einorn, E., Schröter, C., Volkhardt, M., Debes, K., & Gross, H. M. (2012). Konrad and Suse, Two Robot Guiding Visitors in a University Building, P. Levi, O. Zweigle, K. Häußermann, B. Eckstein (Ed.), Autonomous Mobile Systems, (pp. 49-58). Berlin: Springer.
  • Tetik, N. (2006). The Professional Tourist Guidance in Turkey and the Expectations of Customers from the Tourist Guides: The Case of Kusadasi. Master thesis, Balikesir University, Balikesir.
  • Trahanias, P., Burgard, W., Argyros, A., Hahnel, D., Baltzakis, H., Pfaff, P., & Stachniss, C. (2005). Turbot and web fair: Web-operated mobile robots for telepresence in populated exhibitions. IEEE Robotics and Automation Magazine, 12(2), 77-89.
  • Trovato, G., J. G. Ramos, J. G., Azevedo, H., Moroni, A., Magossi, S., Simmons, R., & Takanishi, A. (2017). A receptionist robot for Brazilian people: a study on interaction involving illiterates. Paladyn, Journal of Behavioral Robotics, 8(1), 1-17, 2017.
  • Tussyadiah, I. P., Jung, T. H., & tom Dieck, M. C. (2018). The embodiment of wearable augmented reality technology in tourism experiences. Journal of Travel Research, 57(5), 597-611.
  • Urry, J., & J. Larsen, J. (2011). The Tourist Gaze 3.0. London: Sage Publications.
  • Weiler, B., & Black, R. (2015). The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience. Tourism Recreation Research, 40(3), 364-378.
  • Wynne, E. (2016). Art Gallery of WA Enlists Robot Tour Guide Aggie In Bid to Add Fun to Fine Art. Retrieved from https://www.abc.net.au/news/2016-05-18/art-gallery-of-wa-introduces-robot-tour-guide-aggie/7424760 (18.05.2019)
  • Yildiz, S. (2019). The Rise of Robot Guides in the Profession of Tourist Guidance. Suleyman Demirel University Visionary Journal, 10(23), 164-177.
  • You, H. C., & Lin, K. W. (2019). Gendered Tour-guide Robots and Their Influence on User Attitude and Behavior. In Proceedings of the 5th International ACM In-Cooperation HCI and UX Conference (pp. 32-35).
  • Yu, C. E. (2020). Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews. Journal of Hospitality Marketing & Management, 29(1), 22-38.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Turizm (Diğer)
Bölüm Özgün Bilimsel Makale
Yazarlar

Murat Nazlı 0000-0003-0335-1706

Yayımlanma Tarihi 30 Haziran 2020
Gönderilme Tarihi 21 Şubat 2020
Yayımlandığı Sayı Yıl 2020 Cilt: 4 Sayı: 1

Kaynak Göster

APA Nazlı, M. (2020). THE FUTURE OF TOURIST GUIDANCE CONCERNING THE DIGITAL TECHNOLOGY: A COMPARATIVE STUDY. International Journal of Contemporary Tourism Research, 4(1), 66-78. https://doi.org/10.30625/ijctr.692463