İş Aile Çatışmasının Mesleki Tükenmişlik Üzerine Etkisinde Cam Tavan Algısının Aracılık Rolü: Konaklama İşletmelerinde Bir Araştırma

Öz

Bu çalışma, turizm sektöründe çalışan kadınların iş-aile aile-iş çatışması, mesleki tükenmişlik ve cam tavan algıları arasındaki ilişkiyi incelemeyi amaçlamıştır. Bu araştırmanın turizm sektöründe çalışan kadınların tükenmişlik sendromu, iş-aile çatışması ve cam tavan algılarını ölçme noktasında literatüre önemli katkı sağlaması beklenmektedir. Literatürde her biri ayrı bir araştırma konusu olan bu üç başlığın tek bir çalışmada ele alınması, analiz sonuçları açısından hem tekli hem de iki ve üçlü varyasyonların incelenmesi noktasında önem arz etmektedir. Bu durum çeşitli etkileşimlerin anlaşılması açısından önemli bir katkı sunmaktadır. Ayrıca turizm sektöründeki kadın çalışanların tükenmişlik, cam tavan ve iş aile çatışması algılarının diğer sektörlerle karşılaştırılmasına da imkan tanımaktadır. Araştırma, kadın çalışanların iş ve aile sorumluluklarını dengeleme zorluklarının tükenmişlik düzeylerine etkisini ve bu etkide cam tavan algısının aracılık rolünü ortaya koymayı hedeflemiştir. Bodrum ve Kuşadası’ndaki 387 kadın çalışanın katılımıyla anket yöntemiyle veriler toplanmış, beşli Likert ölçeği kullanılmıştır. Analizler doğrulayıcı faktör analizi, korelasyon ve regresyon yöntemleriyle gerçekleştirilmiştir. Sonuçlar, iş-aile çatışmasının mesleki tükenmişlik üzerinde önemli bir etkisi olduğunu ve cam tavan algısının bu ilişkiyi güçlendirdiğini/yoğunlaştırdığını göstermiştir. Ayrıca, iş-aile çatışması ile tükenmişlik arasındaki ilişkide cam tavan algısının aracılık ettiği saptanmıştır. Araştırma, kadınların iş-aile dengesi ve kariyer gelişimlerini etkileyen bu sorunların turizm sektörü özelindeki önemine dikkat çekmiştir. Örneklem büyüklüğü KMO kriterine göre belirlenmiş ve Cronbach Alfa güvenirlik katsayısı > 0,7 bulunmuştur. Çalışma, kadın çalışanlar için daha esnek çalışma koşulları ve destekleyici politikaların gerekliliğini vurgulamaktadır. Bu bulgular, sektör genelinde kadınların karşılaştığı sorunlara çözüm önerileri sunmaktadır.

Anahtar Kelimeler

• İş-Aile Çatışması
• Mesleki Tükenmişlik
• Cam Tavan Algısı
• Turizm Sektörü
• Kadın Çalışanlar

The Intermediate Role of the Glass Ceiling Perception in the Effect of Work Family Conflict on Occupational Burnout: A Research on Hospitality Businesses

Öz

This study aimed to examine the relationships among work–family and family–work conflict, occupational burnout, and perceptions of the glass ceiling among women employed in the tourism sector. It is anticipated that the research will make a significant contribution to the literature by measuring burnout syndrome, work–family conflict, and perceptions of the glass ceiling, specifically within the context of women in tourism work. The inclusion of these three constructs—each extensively studied in the literature on individuality—within a single study is crucial for analyzing not only individual effects but also dual and triple variations. This approach provides valuable insight into various interactions. It allows comparisons between women in the tourism sector and those in other industries regarding burnout, the glass ceiling, and perceptions of work–family conflict. The study aimed to examine the impact of women's difficulties in balancing work and family responsibilities on their burnout levels, and the mediating role of glass-ceiling perceptions in this relationship. Data were collected through a survey administered to 387 women employees in Bodrum and Kuşadası, using a five-point Likert scale. Analyses were conducted using confirmatory factor analysis, correlation, and regression methods. The results indicated that work–family conflict has a significant effect on occupational burnout, and that perceptions of the glass ceiling strengthen and intensify this relationship. Furthermore, perceptions of a glass ceiling were found to mediate the relationship between work–family conflict and burnout. The research underscores the importance of these issues—affecting women's work–family balance and career development—within the context of the tourism sector. The sample size was determined based on the KMO criterion, and Cronbach's Alpha reliability coefficient exceeded 0.7. The study emphasizes the need for more flexible working conditions and supportive policies for women employees. These findings offer practical implications and potential solutions to the challenges women face across the sector.

Anahtar Kelimeler

• Family Conflict
• Occupational Burnout
• Glass Ceiling Perception
• Tourism Sector
• Female Employees

Destekleyen Kurum

None

Etik Beyan

Ethics committee approval for the study was obtained from the Tokat Gaziosmanpaşa University Ethics Committee on 26.10.2022, with document decision no 13/18.

Teşekkür

None

Kaynakça

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