HİZMET İNOVASYONU ODAKLI STRATEJİK İNSAN KAYNAKLARI YÖNETİMİ

Öz

İnsan kaynağının etkin ve verimli şekilde yönetilmesi, örgütlerde insan odaklı hale gelmesi stratejik yönetim anlayışı ortaya çıkarmıştır. Hızla artan rekabet, hizmet odaklı yaklaşımın yaygınlaşması insan odaklı stratejilerin geliştirilmesini gerektirmektedir. Örgütlerde verimliliğin işgören performansının sağlanması stratejik insan kaynakları yönetiminin önemini artırmaktadır. Özyeterlik, iyimserlik, umut ve psikolojik dayanıklılığa sahip işgörenlerin örgüte temini ve mevcut işgörenlerin bu özelliklere uygun şekilde geliştirilmesi stratejik insan kaynakları ile mümkündür. Ahlaki değerleri benimsemiş, örgüt ilke ve kültürüne uygun hareket eden etik liderler ile işgören arasındaki ilişkinin doğru şekilde sağlanması, işgörenler arasındaki işbirliğinin sağlanması, yeni fikirlerin üretilerek örgüte katma değer sağlamak amaçlarını ilke edinmiş bir insan kaynakları stratejisi örgüt başarısında önemli rol oynar. Literatürde hizmet inovasyon odaklı stratejik insan kaynakları yönetimi araştırmalarının eksikliği nedeniyle, bu yönde araştırmaların yapılması önerilmektedir. 

Anahtar Kelimeler

• Stratejik insan kaynakları yönetimi,hizmet inovasyon davranışı,psikolojik sermaye,etik liderlik,inovasyon

Kaynakça

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