THE EFFECTS OF INDIVIDUAL - GROUP AND ORGANIZATIONAL LEARNING ON THE LEVEL OF ORGANIZATIONAL PERFORMANCE: A STUDY ON BANK EMPLOYEES IN ZONGULDAK PROVINCE

Abstract

Although individual learning experiences have different effects due to individual differences, it can be said that there is widespread acceptance in the literature on business organizations that knowledge Senmanagement structures, processes, policies and strategies with common and overarching characteristics can be developed at the organizational level. Nevertheless, whether learning is a behavior specific to individuals and, moreover, the direction of interactions between levels of learning has become a deep area of debate regarding the nature of the concept of learning for business organizations. The main purpose of this article is to examine the interactions between learning processes at the individual, group and organizational levels and the effects of these interactions on the level of organizational performance. In the research conducted in line with this purpose, data were collected from 212 employees working in the central branches of different banks operating in Turkey in Zonguldak province through a questionnaire and the data obtained were analyzed using structural equation modelling techniques. According to the analysis results, learning processes at individual, group and organizational levels show a hierarchical interaction tendency. Accordingly, knowledge management strategies that support organizational learning processes become critical success factors with different characteristics at different levels. In contrast, the effects of three different organizational learning levels on the organizational performance level confirm the hierarchy between learning levels.

Keywords

• Organizational Learning
• Knowledge Management
• Organizational Performance

BİREY, GRUP VE ÖRGÜT DÜZEYİNDE ÖĞRENMENİN ÖRGÜT PERFORMANS DÜZEYİNE ETKİLERİ: ZONGULDAK İLİ BANKA ÇALIŞANLARI ÜZERİNE BİR ARAŞTIRMA

Öz

Bireysel öğrenme deneyimi kişilere özgü farklılıklardan kaynaklanan değişken etkilere sahip olsa da iş organizasyonlarına ilişkin yazında, örgüt düzeyinde ortak ve kapsayıcı niteliklere sahip bilgi yönetimi yapı, süreç, politika ve stratejileri geliştirilebileceğine ilişkin yaygın bir kabul olduğunu belirtmek mümkündür. Buna rağmen öğrenmenin bireylere özgü bir davranış biçimi olup olmadığı ve dahası öğrenme düzeyleri arasındaki etkileşimlerin yönü iş örgütleri için öğrenme kavramının doğasına ilişkin derin bir tartışma sahası haline gelmiştir. Bu makalenin temel amacı; birey, grup ve örgüt düzeyinde öğrenme süreçleri arasındaki etkileşimleri ve bu etkileşimlerin örgütsel performans düzeyi üzerindeki etkilerini incelemektir. Bu amaç doğrultusunda yürütülen araştırmada, Türkiye genelinde faaliyet gösteren farklı bankaların Zonguldak ili Merkez şubelerinde çalışan 212 beyaz yakalı çalışandan anket yoluyla veri toplanmış; elde edilen veriler yapısal eşitlik modellemesi teknikleri ile analiz edilmiştir. Analiz sonuçlarına göre; birey, grup ve örgüt düzeyinde öğrenme süreçleri hiyerarşik bir etkileşim eğilimi sergilemektedir. Buna göre örgütsel öğrenme süreçlerini destekleyen bilgi yönetimi stratejileri, farklı seviyelerde farklı özellikler gösteren kritik başarı faktörleri haline gelirken, üç farklı örgütsel öğrenme düzeyinin örgütsel performans düzeyi üzerindeki etkileri öğrenme düzeyleri arasındaki hiyerarşiyi doğrulamaktadır.

Anahtar Kelimeler

• Örgütsel Öğrenme
• Bilgi Yönetimi
• Örgütsel Performans

Kaynakça

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