İŞTE MUTLULUĞUN DİNAMİKLERİ: OTEL İŞLETMELERİNDE ALGILANAN SOSYAL DESTEK VE İŞ-YAŞAM DENGESİNİN ETKİLERİ ÜZERİNE BİR ARAŞTIRMA

Öz

Bu çalışmanın temel amacı algılanan sosyal destek ve iş-yaşam dengesinin işte mutluluk üzerindeki etkilerini incelemektir. Ayrıca, çalışma kapsamında algılanan sosyal desteğin iş-yaşam dengesi üzerindeki etkisinin belirlenmesi de hedeflenmektedir. Çalışma sosyal destek ve yayılma teorilerini temel alarak yapılandırılmıştır. Kolayda örnekleme yöntemi ile Samsun ilinde yer alan otel işletmelerinde görev yapan 277 otel çalışanından anket tekniği ile veri elde edilmiştir. Çalışma sonucunda, algılanan sosyal destek ve iş-yaşam dengesinin işte mutluluk üzerinde olumlu etkileri olduğu belirlenmiştir. Ayrıca, çalışma kapsamında algılanan sosyal desteğin iş-yaşam dengesi üzerinde olumlu bir etkisi olduğu tespit edilmiştir. İşte mutluluk, genellikle örgütsel uygulamalar ve çalışma koşulları bağlamında analiz edilen bir kavram olarak kabul edilse de, bireylerin sosyal ve psikolojik kaynakları da bu süreçte kritik rol oynamaktadır. Bu bağlamda, çalışanların sosyal destek algısının iş-yaşam dengesi ve işte mutluluğa olan katkısı özellikle emek yoğun yapısı ile otel işletmeleri için önemli bir bulgu olarak değerlendirilebilir. Mevcut literatür incelendiğinde, bu değişkenleri birlikte ele alan çalışmaların sınırlı olduğu görülmektedir. Bu doğrultuda, araştırma sonucunda elde edilen bulguların literatüre katkı sağlayacağı düşünülmektedir.

Anahtar Kelimeler

• İşte mutluluk
• Otel Çalışanları
• Algılanan Sosyal Destek
• İş Yaşam Dengesi

THE DYNAMICS OF HAPPINESS AT WORK: A STUDY ON THE EFFECTS OF PERCEIVED SOCIAL SUPPORT AND WORK-LIFE BALANCE IN HOSPITALITY ENTERPRISES

Öz

The main purpose of this study is to examine the effects of perceived social support and work-life balance on happiness at work. Additionally, the study aims to determine the effect of perceived social support on work-life balance. The study was structured based on social support and spillover theories. Data were collected from 277 employees working at hotel enterprises in Samsun using the convenience sampling method and the survey technique. The findings revealed that perceived social support and work-life balance had positive effects on happiness at work. Furthermore, the study determined that perceived social support had a positive effect on work-life balance. Although happiness at work is generally accepted as a concept analysed in the context of organizational practices and working conditions, individuals’ social and psychological resources can also play a critical role in this process. In this context, the contribution of employees’ perceived social support to work-life balance and happiness at work can be considered an important finding, especially for hotel enterprises with their labour-intensive structure. A review of the existing literature reveals that there are a limited number of studies that address these variables together. Accordingly, it is believed that the findings obtained from this research will contribute to the literature.

Anahtar Kelimeler

• Hotel Employees
• Happiness at Work
• Perceived Social Support
• Work-life Balance

Kaynakça

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