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THE EFFECTS OF INNOVATIVE CHARACTERISTICS ON ENTERPRISE RESOURCE PLANNING IMPLEMENTATION SUCCESS AND PERCEIVED ORGANIZATIONAL PERFORMANCE

Yıl 2007, Cilt: 3 Sayı: 5, 53 - 70, 01.06.2007

Öz

The aim of this study is to define innovative characteristics which must be taken into consideration while implementing the enterprise resource planning ERP system in the organization and to analyze its effects on the implementation success of ERP and organizational performance. The findings obtained from 236 firms demonstrated that; 1 an increase in innovative characteristics increased the implementation success of ERP, 2 innovative characteristics had significant effects on organizational performance, 3 an increase in the implementation success of ERP increased the organizational performance significantly and 4 when the implementation success of ERP together with innovative characteristics were taken into consideration in explaining the organizational performance, the implementation success of ERP, technical compatibility and reengineering were significantly meaningful and total quality management had a negative value

Kaynakça

  • Ahadi, H.R. (2004), “An Examination of The Role of Organizational Enablers in Business Process Reengineering and The Impact of Information Technology,” Information Resources Management Journal, 17(4), pp. 1-19.
  • Al-Mashari, M. (2001), “Process Orientation Through Enterprise Resource Planning (ERP): A Review of Critical Issues,” Knowledge and Process Management, 8(3), pp. 175-185.
  • Ashill, N.J. ve D.Jobber (1999), “The Impact of Environmental Uncertainty Perceptions, Decision Maker Characteristics and Work Environment Characteristics on The Perceived Usefulness of Marketing Information Systems (MkIS): A Conceptual Framework,” Journal of Marketing Management, 15, pp. 519-540.
  • Au, A.K. ve P.Enderwick (2000), “A Cognitive Model on Attitude Towards Technology Adoption,” Journal of Managerial Psychology, 15(4), pp. 266-282.
  • Bingi, P. vd. (2001), “Critical Issues Affecting an ERP Implementation,” Enterprise Systems Integration, (Der.: J.M.Myerson), Auerbach Publishers Incorporated, Florida 2001, pp. 425-438.
  • http://site.ebrary.com./lib/karaelmas/Doc?id=10075407&ppg=444, (Erişim Tarihi: 22.6.2006)
  • Bradford, M. ve J.Florin (2003), “Examining The Role of Innovation Diffusion Factors on The Implementation Success of Enterprise Resource Planning Systems,” International Journal of Accounting Information Systems, 4, pp. 205- 225.
  • Burns, O. vd. (1991), “Critical Success Factors in Manufacturing Resource Planning Implementation,” International Journal of Operations & Production Management, 11(4), pp. 5-19.
  • Calantone, R.J. vd (2002), “Learning Orientation, Firm Innovation Capability and Firm Performance,” Industrial Marketing Management, 31, pp. 515-524.
  • Cronbach., L.J. (2004), “My Current Thoughts on Coefficient Alpha and Successor Procedures,” CSE Report 643, University of California, Los Angeles, pp. 1-32.
  • Dale, B.G. ve C.L.Cooper (1994), “Introducing TQM: The Role of Senior Management,” Management Decision, 32(1), 1994, pp. 20-26.
  • Damanpour, F. ve Evan, W.M. (1984), “Organizational Innovation and Performance: The Problem of Organizational Lag,” Administrative Science Quarterly, 29, pp. 392-409.
  • Damanpour, F. ve S.Gopalakrishnan (1998), “Theories of Organizational Structure and Innovation Adoption: The Role of Environmental Change,” Journal of Engineering and Technology Management, 15, pp. 1-24.
  • DeLone, W.H. ve E.McLean (1992), “Information Systems Success: The Quest for The Dependent Variable,” Information System Research, 3(1), pp. 60-95.
  • Earl, M.J. vd. (1995), “Strategies for Business Process Reengineering: Evidence From Field Studies,” Journal of Management Information Systems, 12(1), pp. 31-56.
  • Fichman, R.G. (2001), “The Role of Aggregation in The Measurement of IT Related Organizational Innovation,” MIS Quarterly, 25(4), pp. 427-455.
  • Fitzgerald, B. ve C.Murphy (1996), “Business Process Reengineering: Putting Theory into Practice,” Information, 34(1), pp. 3-14.
  • Floyd, S.W. ve S.A.Zahra (1990), “The Effect of Fit Between Competitve Strategy and IT Adoption on Organizational Performance in Small Banks,” Technology Analysis & Strategic Management, 2(4), pp. 357-372.
  • Frambach, R.T.(1993), “An Integrated Model of Organizational Adoption and Diffusion of Innovations,” European Journal of Marketing, 27(5), pp. 22-41.
  • Frambach, R.T. ve Schillewaert, N. (2002), “Organizational Innovation Adoption A Multi-level Framework of Determinants and Opportunities for Future Research,” Journal of Business Research, 55, pp. 163-176.
  • Fuentes, M.M. vd. (2004), “The Impact of Environmental Characteristics on TQM Principles and Organizational Performance,” Omega, pp. 1-18.
  • Gaski, J.F. (1984), “The Theory of Power and Conflict in Channels of Distribution,” Journal of Marketing, 48, pp. 9-29.
  • Gopalakrishnan, S. ve F.Damanpour (2000), “The Impact of Organizational Context on Innovation Adoption in Commercial Banks,” IEEE Transactions on Engineering Management, 47(1), pp. 14-25.
  • Griffith, T.L. vd. (1999), “Why New Technologies Fail?” Industrial Management, pp. 29-34.
  • Grover, V. vd. (1994), “Exploring The Success of Information Technology Enabled Business Process Reengineering,” IEEE Transactions on Engineering Management, 41(3), pp. 276-284.
  • Hammer, M. ve J.Champy (1993), Reengineering The Corporation: A Manifesto for Business Revolution, Harper Collins Publishers, New York.
  • Hammer, M. ve S.A.Stanton (1995); Değişim Mühendisliği Devrimi, Ne Yapmalı, Ne Yapmamalı?, (Çev.: S. Gül), Sabah Kitapları, İstanbul.
  • Hong, K.K. ve Y.G. Kim (2002), “The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective,” Information & Management, 40, pp. 25-40.
  • Hult, G.T. vd., (2004), “Innovativeness: Its Antecedents and Impact on Business Performance,” Industrial Marketing Management, 33, pp. 429-438.
  • Managers Ready?,” Information & Management, 29(5), pp. 251-263.
  • Poston, R. ve S.Grabski (2001), “Financial Impacts of Enterprise Resource Planning Implementations,” International Journal of Accounting Information Sytems, 2, pp. 271-294.
  • Powell, T.C. (1995), “Total Quality Management as Competitive Advantage: A Review and Emperical Study,” Strategic Management Journal, 16, pp. 15-37.
  • Premkumar, G. ve M.Roberts (1999), “Adoption of New Information Technologies in Rural Small Businesses,” Omega, 27, pp. 467-484.
  • Ramamurthy, K. ve G.Premkumar (1995), “Determinant and Outcomes of Electronic Data Interchange Diffusion,” IEEE Trans. Eng.Management, 42(4), pp. 332-351.
  • Raymond, L. vd. (1998), “Determinants of Business Process Reengineering Success in Small and Large Enterprises: An Empirical Study in The Canadian Context,” Journal of Small Business Management, pp. 72-85.
  • Reck, J.L. (2004), “Firm Performance Effects in Relation to The Implementation and Use of Enterprise Resource Planning Systems,” Journal of Information Systems, 18(2), pp. 107-110.
  • Siriginidi, S.R. (2000), “Enterprise Resource Planning in Reengineering Business,” Business Process Management Journal, 6(5), pp. 376-391.
  • Soh, C. vd. (2000), “Cultural Fits and Misfits: Is ERP A Universal Solution?,” Communications of The ACM, 43(4), pp. 47-51.
  • Stratman, J.K. ve A.V.Roth (2002), “Enterprise Resource Planning (ERP) Competence Constructs: Two-Stage Multi-Item Scale Development and Validation,” Decision Sciences, 33(4), pp. 601-628.
  • Thong, J.Y.L. (1999), “An Integrated Model of Information Systems Adoption in Small Businesses,” Journal of Management Information Systems, 15(4), pp. 187-214.
  • Torkzadeh, G. ve W.J.Doll (1999), “The Development of a Tool For Measuring The Perceived Impact of Information Technology on Work,” Omega, 27, pp. 327- 339.
  • Turban, E. vd. (1999), Information Technology for Management, Second Edition, John Wiley & Sons Inc., New York.
  • Wreden, N. (1997), “Business Boosting Technologies,” Beyond Computing, 6, 1997, pp. 36.
  • Zviran, M. ve Z.Erlich (2003), “Measuring IS User Satisfaction: Review and Implications,” Communications of The Association for Information Systems, 12, pp. 81-103.

YENİLİKÇİ ÖZELLİKLERİN, KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANS ÜZERİNE ETKİSİ

Yıl 2007, Cilt: 3 Sayı: 5, 53 - 70, 01.06.2007

Öz

Çalışmanın hedefi, kurumsal kaynak planlaması KKP sisteminin işletmeye kurulumunda dikkate alınması gereken yenilikçi özellikleri tanımlamak ve KKP uygulama başarısı ile organizasyonel performansa etkilerini analiz etmektir. 236 firmadan sağlanan verinin bulguları; 1 yenilikçi özelliklerdeki artışın KKP uygulama başarısını arttırdığını, 2 yenilikçi özelliklerin organizasyonel performans üzerinde anlamlı etkisinin olduğunu, 3 KKP uygulama başarısındaki artışın organizasyonel performansı anlamlı biçimde arttırdığını ve 4 organizasyonel performansın açıklanmasında yenilikçi özelliklerle birlikte KKP uygulama başarısı da dikkate alındığında, KKP uygulama başarısı, teknik uyumluluk ve iş süreçlerinin gözden geçirilmesinin anlamlı açıklama sağladığı, toplam kalite yönetiminin negatif değerde olduğunu ortaya koymaktadır.

Kaynakça

  • Ahadi, H.R. (2004), “An Examination of The Role of Organizational Enablers in Business Process Reengineering and The Impact of Information Technology,” Information Resources Management Journal, 17(4), pp. 1-19.
  • Al-Mashari, M. (2001), “Process Orientation Through Enterprise Resource Planning (ERP): A Review of Critical Issues,” Knowledge and Process Management, 8(3), pp. 175-185.
  • Ashill, N.J. ve D.Jobber (1999), “The Impact of Environmental Uncertainty Perceptions, Decision Maker Characteristics and Work Environment Characteristics on The Perceived Usefulness of Marketing Information Systems (MkIS): A Conceptual Framework,” Journal of Marketing Management, 15, pp. 519-540.
  • Au, A.K. ve P.Enderwick (2000), “A Cognitive Model on Attitude Towards Technology Adoption,” Journal of Managerial Psychology, 15(4), pp. 266-282.
  • Bingi, P. vd. (2001), “Critical Issues Affecting an ERP Implementation,” Enterprise Systems Integration, (Der.: J.M.Myerson), Auerbach Publishers Incorporated, Florida 2001, pp. 425-438.
  • http://site.ebrary.com./lib/karaelmas/Doc?id=10075407&ppg=444, (Erişim Tarihi: 22.6.2006)
  • Bradford, M. ve J.Florin (2003), “Examining The Role of Innovation Diffusion Factors on The Implementation Success of Enterprise Resource Planning Systems,” International Journal of Accounting Information Systems, 4, pp. 205- 225.
  • Burns, O. vd. (1991), “Critical Success Factors in Manufacturing Resource Planning Implementation,” International Journal of Operations & Production Management, 11(4), pp. 5-19.
  • Calantone, R.J. vd (2002), “Learning Orientation, Firm Innovation Capability and Firm Performance,” Industrial Marketing Management, 31, pp. 515-524.
  • Cronbach., L.J. (2004), “My Current Thoughts on Coefficient Alpha and Successor Procedures,” CSE Report 643, University of California, Los Angeles, pp. 1-32.
  • Dale, B.G. ve C.L.Cooper (1994), “Introducing TQM: The Role of Senior Management,” Management Decision, 32(1), 1994, pp. 20-26.
  • Damanpour, F. ve Evan, W.M. (1984), “Organizational Innovation and Performance: The Problem of Organizational Lag,” Administrative Science Quarterly, 29, pp. 392-409.
  • Damanpour, F. ve S.Gopalakrishnan (1998), “Theories of Organizational Structure and Innovation Adoption: The Role of Environmental Change,” Journal of Engineering and Technology Management, 15, pp. 1-24.
  • DeLone, W.H. ve E.McLean (1992), “Information Systems Success: The Quest for The Dependent Variable,” Information System Research, 3(1), pp. 60-95.
  • Earl, M.J. vd. (1995), “Strategies for Business Process Reengineering: Evidence From Field Studies,” Journal of Management Information Systems, 12(1), pp. 31-56.
  • Fichman, R.G. (2001), “The Role of Aggregation in The Measurement of IT Related Organizational Innovation,” MIS Quarterly, 25(4), pp. 427-455.
  • Fitzgerald, B. ve C.Murphy (1996), “Business Process Reengineering: Putting Theory into Practice,” Information, 34(1), pp. 3-14.
  • Floyd, S.W. ve S.A.Zahra (1990), “The Effect of Fit Between Competitve Strategy and IT Adoption on Organizational Performance in Small Banks,” Technology Analysis & Strategic Management, 2(4), pp. 357-372.
  • Frambach, R.T.(1993), “An Integrated Model of Organizational Adoption and Diffusion of Innovations,” European Journal of Marketing, 27(5), pp. 22-41.
  • Frambach, R.T. ve Schillewaert, N. (2002), “Organizational Innovation Adoption A Multi-level Framework of Determinants and Opportunities for Future Research,” Journal of Business Research, 55, pp. 163-176.
  • Fuentes, M.M. vd. (2004), “The Impact of Environmental Characteristics on TQM Principles and Organizational Performance,” Omega, pp. 1-18.
  • Gaski, J.F. (1984), “The Theory of Power and Conflict in Channels of Distribution,” Journal of Marketing, 48, pp. 9-29.
  • Gopalakrishnan, S. ve F.Damanpour (2000), “The Impact of Organizational Context on Innovation Adoption in Commercial Banks,” IEEE Transactions on Engineering Management, 47(1), pp. 14-25.
  • Griffith, T.L. vd. (1999), “Why New Technologies Fail?” Industrial Management, pp. 29-34.
  • Grover, V. vd. (1994), “Exploring The Success of Information Technology Enabled Business Process Reengineering,” IEEE Transactions on Engineering Management, 41(3), pp. 276-284.
  • Hammer, M. ve J.Champy (1993), Reengineering The Corporation: A Manifesto for Business Revolution, Harper Collins Publishers, New York.
  • Hammer, M. ve S.A.Stanton (1995); Değişim Mühendisliği Devrimi, Ne Yapmalı, Ne Yapmamalı?, (Çev.: S. Gül), Sabah Kitapları, İstanbul.
  • Hong, K.K. ve Y.G. Kim (2002), “The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective,” Information & Management, 40, pp. 25-40.
  • Hult, G.T. vd., (2004), “Innovativeness: Its Antecedents and Impact on Business Performance,” Industrial Marketing Management, 33, pp. 429-438.
  • Managers Ready?,” Information & Management, 29(5), pp. 251-263.
  • Poston, R. ve S.Grabski (2001), “Financial Impacts of Enterprise Resource Planning Implementations,” International Journal of Accounting Information Sytems, 2, pp. 271-294.
  • Powell, T.C. (1995), “Total Quality Management as Competitive Advantage: A Review and Emperical Study,” Strategic Management Journal, 16, pp. 15-37.
  • Premkumar, G. ve M.Roberts (1999), “Adoption of New Information Technologies in Rural Small Businesses,” Omega, 27, pp. 467-484.
  • Ramamurthy, K. ve G.Premkumar (1995), “Determinant and Outcomes of Electronic Data Interchange Diffusion,” IEEE Trans. Eng.Management, 42(4), pp. 332-351.
  • Raymond, L. vd. (1998), “Determinants of Business Process Reengineering Success in Small and Large Enterprises: An Empirical Study in The Canadian Context,” Journal of Small Business Management, pp. 72-85.
  • Reck, J.L. (2004), “Firm Performance Effects in Relation to The Implementation and Use of Enterprise Resource Planning Systems,” Journal of Information Systems, 18(2), pp. 107-110.
  • Siriginidi, S.R. (2000), “Enterprise Resource Planning in Reengineering Business,” Business Process Management Journal, 6(5), pp. 376-391.
  • Soh, C. vd. (2000), “Cultural Fits and Misfits: Is ERP A Universal Solution?,” Communications of The ACM, 43(4), pp. 47-51.
  • Stratman, J.K. ve A.V.Roth (2002), “Enterprise Resource Planning (ERP) Competence Constructs: Two-Stage Multi-Item Scale Development and Validation,” Decision Sciences, 33(4), pp. 601-628.
  • Thong, J.Y.L. (1999), “An Integrated Model of Information Systems Adoption in Small Businesses,” Journal of Management Information Systems, 15(4), pp. 187-214.
  • Torkzadeh, G. ve W.J.Doll (1999), “The Development of a Tool For Measuring The Perceived Impact of Information Technology on Work,” Omega, 27, pp. 327- 339.
  • Turban, E. vd. (1999), Information Technology for Management, Second Edition, John Wiley & Sons Inc., New York.
  • Wreden, N. (1997), “Business Boosting Technologies,” Beyond Computing, 6, 1997, pp. 36.
  • Zviran, M. ve Z.Erlich (2003), “Measuring IS User Satisfaction: Review and Implications,” Communications of The Association for Information Systems, 12, pp. 81-103.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Gökhan Özer Bu kişi benim

Yaşar Akça Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2007
Yayımlandığı Sayı Yıl 2007 Cilt: 3 Sayı: 5

Kaynak Göster

APA Özer, G., & Akça, Y. (2007). YENİLİKÇİ ÖZELLİKLERİN, KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANS ÜZERİNE ETKİSİ. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 3(5), 53-70.