Araştırma Makalesi
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INTERNET ADDICTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A RESEARCH APPLIED IN HOSPITALS

Yıl 2017, ICMEB17 Özel Sayısı, 1094 - 1103, 01.12.2017

Öz

The purpose of this study is to determine the relationship between internet addiction and organizational citizenship behavior. The sample of the study consisted of 397 health personnel working in public hospitals in Kırklareli. The dimension of organizational citizenship behavior was measured by a scale developed by Podsakoff, MacKenzie, Moorman and Fetter 1990 which adapted to Turkish by Göncü 2006 and the internet addiction dimension was measured by a scale developed by Young 1998 which adapted to Turkish by Bayraktar 2001 . The organizational citizenship behavior scale’s factorial structure was tested with the Confirmatory Factor Analysis and Explanatory Factor Analysis. According to the results of the research, it was determined that internet addiction negatively affects organizational citizenship behavior dimension and that employees who did not have symptoms of internet addiction showed more organizational citizenship behavior than employees who had limited symptom

Kaynakça

  • Barksdale, K., & Werner, J. M. (2001). Managerial ratings of ın-role behaviors, organizational citizenship behaviors, and overall performance: Testing different models of their relationship. Journal of Business Research, 51(2), 145-155.
  • Barnard, C. (1938). The functions of the executive. Cambridge, MA:Harvard University Press.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of Management Journal, 26, 587–595.
  • Bayraktar, F., (2001). İnternet kullanımının ergen gelişimindeki rolü. (Yayınlanmamış Yüksek Lisans Tezi). Ege Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • Beard, K. W. (2002). Internet addiction: Current status and ımplications for employees. Journal of Employment Counseling, 39, 2–11.
  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding The criterion domain to include elements of contextual performance. In N. Schmitt &W. C. Borman (Eds.), Personnel selection in organizations (ss. 71–98). San Francisco: Jossey-Bass.
  • Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, 99–109.
  • Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 710–725.
  • Case, C. J., & Young, K. S. (2001). Employee internet misuse: An epidemic in need of a research framework. Journal of Business and Information Technology, 1(1), 30–36.
  • Case, C. J., & Young, K. S. (2002). Employee internet mmanagement: Current business practices and outcomes. Cyberpsychology and Behavior, 5(4), 355–361.
  • Ceyhan, A. A., & Ceyhan, E. (2007). Loneliness, depression, and computer self-efficacy as predictors of problematic ınternet use. CyberPsychology and Behavior, 11(6), 699–701.
  • Chen, J. V., Chen, C. C., & Yang, H. A. (2007). An empirical evaluation of key factors contributing to internet abuse in the workplace. Industrial Management & Data Systems, 108(1), 87–106.
  • Davis, R. A. (2001). A cognitive-behavioral model of pathological ınternet use. Computers in Human Behavior, 17(2), 187-195.
  • Deluga, R. J. (1994). Supervisor trust building, leader‐member exchange and organizational citizenship behaviour. Journal of occupational and Organizational Psychology, 67(4), 315-326.
  • Demerouti, E., Xanthopoulou, D., Tsaousis, I., & Bakker, A.B. (2014). Disentangling task and contextual performance: A multitrait-multimethod approach. Journal of Personnel Psychology, 13(2), 59-69.
  • Goldberg, I. (1996). Internet Addiction Disorder. http://users.rider.edu/~suler/psycyber/supportgp.html
  • Göncü, A. (2006). Motivational processes ınvolved in the relationship between leadership and organizational citizenship behaviors. (Yayınlanmamış Yüksek Lisans Tezi). Koç Üniversitesi, İstanbul.
  • Greenfield, D. N. (1999). Psychological characteristics ff compulsive ınternet use: A preliminary analysis. Cyberpsychology & Behavior, 2(5), 403-412.
  • Griffiths, M. (2003). Internet abuse in the workplace. Issues and concerns for employers and employment counselors. Journal of Employment Counseling, 40, 87–95.
  • Griffiths, M. D. (2002). Occupational health ıssues concerning ınternet use in the workplace. Work and Stress, 16, 283–287.
  • Griffiths, M. D. (2003). Internet abuse in the workplace – issues and concerns for employers and employment counselors. Journal of Employment Counseling, 40, 87–96.
  • Johnson, J. J., & Ugray, Z. (2007). Employee internet abuse: Policy versus reality. Issues in Information Systems, 8(2), 214–219.
  • Kandell, J. J. (1998). Internet addiction on campus: The vulnerability of college students. Cyberpsychology & Behavior, 1(1), 11-17.
  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131–146.
  • Katz, D., & Kahn, R. L. (1996). The social psychology of organizations. New York: Wiley.
  • Kidwell, R. E. (2010). Loafing in the 21st century: Enhanced opportunities - and remedies - for withholding job effort in the new workplace. Business Horizons, 53(6), 543-552.
  • Kim, S. J., & Byrne, S. (2011). Conceptualizing personal web usage in work contexts: A preliminary framework. Computers in Human Behavior, 27(6), 2271-2283.
  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis, Journal of Applied Psychology, 87(1), 52–65.
  • Lin, S. C., Tsai, K. W., Chen, M. W., & Koo, M. (2013). Association between fatigue and internet addiction in female hospital nurses. Journal of Advanced Nursing, 69(2), 374-383.
  • MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The impact of organizational citizenship behavior on evaluations of salesperson performance. The Journal of Marketing, 57(1), 70-80.
  • McBride, D., LeVasseur, S. A., & Li, D. (2015). Nursing performance and mobile phone use: Are nurses aware of their performance decrements?. JMIR Human Factors, 2(1).
  • McCausland, V. (2004). Employee internet use and abuse: How it’s affecting organizations. supplier spotlight, 9, 10.
  • Mirchandani, D., & Motwani, J. (2003). Reducing internet abuse in the workplace. SAM Advanced Management Journal, 683, 4–48.
  • Moorman, R. H., & Blakely, G. L. (1995). Individualism‐collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-142.
  • Morahan-Martin, J., & Schumacher, P. (2000). Incidence and correlates of pathological ınternet use among college students. Computers in Human Behavior, 16(1), 13-29.
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
  • Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72.
  • Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10, 85–97.
  • Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262–270.
  • Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107–142.
  • Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviours: A multidimensional scaling study. Academy of Management Journal, 38, 555–571.
  • Rosen, L. (2010). Rewired: Understanding the igeneration and the way they learn. New York, NY: Palgrave Macmillan.
  • Sharma, S. K., & Gupta, J. N. D. (2003). Improving workers’ productivity and reducing internet abuse. The Journal of Computer Information Systems, 44(2), 74–78.
  • Shaw, M., & Black, D. W. (2008). Internet addiction. CNS Drugs, 22(5), 353-365.
  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653–663.
  • Van Dyne, L., Cummings, L. L., & McLean Parks, J. M. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity (A Bridge Over Muddied Waters). In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (17, ss. 215–285). Greenwich, CT: JAI Press.
  • Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and ın-role behaviors. Journal of Management, 17(3), 601-617.
  • Yellowlees, P. M., & Marks, S. (2007). Problematic internet use or internet addiction?. Computers in Human Behavior, 23(3), 1447-1453.
  • Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
  • Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
  • Young, K. S. (1998a). Internet addiction: The emergence of a new clinical disorder. CyberPsychology & Behavior, 1(3), 237-244.
  • Young, K. S. (1998b). Caught in the net: How to recognize the signs of ınternet addiction – and a winning strategy. New York:John Wiley & Sons.
  • Young, K. S. (1999). Internet addiction: Symptoms, evaluation and treatment. Innovations in clinical practice: A source book, 17, 19-31.
  • Young, K. S., & Case, C. J. (2004). Internet abuse in the workplace: New trends in risk management. CyberPsychology & Behavior, 7(1), 105-111.
  • Young, K., & Case, C. (2009). Computer ethics; gender effects and employee ınternet abuse. Issues in Information Systems, 10(2), 598–603.
  • Young, K. S., & Rogers, R. C. (1998). The relationship between depression and ınternet addiction. CyberPsychology and Behavior, 1, 25–28.
  • Young, K. (2010). Policies and procedures to manage employee ınternet abuse. Computers in Human Behavior, 26(6), 1467-1471.

İNTERNET BAĞIMLILIĞI ve ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI: HASTANELERDE UYGULANAN BİR ARAŞTIRMA

Yıl 2017, ICMEB17 Özel Sayısı, 1094 - 1103, 01.12.2017

Öz

Bu çalışmanın amacı, internet bağımlılığı ile örgütsel vatandaşlık davranışı arasındaki ilişkiyi incelemektir. Araştırmanın örneklemini, Kırklareli kamu hastanelerinde görev yapan 397 sağlık personeli oluşturmuştur. Örgütsel vatandaşlık davranışı boyutu, Podsakoff, MacKenzie, Moorman ve Fetter’ın 1990 ’ın geliştirmiş olduğu ve Göncü 2006 tarafından Türkçe’ye uyarlanan ölçek ile, internet bağımlılığı boyutu ise Young 1998 tarafından geliştirilen ve Bayraktar 2001 tarafından Türkçe’ye uyarlanan ölçek ile ölçülmüştür. Örgütsel vatandaşlık davranışı ölçeğinin Doğrulayıcı Faktör Analizi ve Açımlayıcı Faktör Analizi ile faktör yapısı analiz edilmiştir. Araştırma sonuçlarına göre; internet bağımlılığının örgütsel vatandaşlık davranışı boyutunu olumsuz olarak etkilediği ve internet bağımlılığı semptomu göstermeyen çalışanların, sınırlı sempom gösteren çalışanlara göre daha fazla örgütsel vatandaşlık davranışı gösterdikleri belirlenmiştir.

Kaynakça

  • Barksdale, K., & Werner, J. M. (2001). Managerial ratings of ın-role behaviors, organizational citizenship behaviors, and overall performance: Testing different models of their relationship. Journal of Business Research, 51(2), 145-155.
  • Barnard, C. (1938). The functions of the executive. Cambridge, MA:Harvard University Press.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of Management Journal, 26, 587–595.
  • Bayraktar, F., (2001). İnternet kullanımının ergen gelişimindeki rolü. (Yayınlanmamış Yüksek Lisans Tezi). Ege Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • Beard, K. W. (2002). Internet addiction: Current status and ımplications for employees. Journal of Employment Counseling, 39, 2–11.
  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding The criterion domain to include elements of contextual performance. In N. Schmitt &W. C. Borman (Eds.), Personnel selection in organizations (ss. 71–98). San Francisco: Jossey-Bass.
  • Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, 99–109.
  • Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 710–725.
  • Case, C. J., & Young, K. S. (2001). Employee internet misuse: An epidemic in need of a research framework. Journal of Business and Information Technology, 1(1), 30–36.
  • Case, C. J., & Young, K. S. (2002). Employee internet mmanagement: Current business practices and outcomes. Cyberpsychology and Behavior, 5(4), 355–361.
  • Ceyhan, A. A., & Ceyhan, E. (2007). Loneliness, depression, and computer self-efficacy as predictors of problematic ınternet use. CyberPsychology and Behavior, 11(6), 699–701.
  • Chen, J. V., Chen, C. C., & Yang, H. A. (2007). An empirical evaluation of key factors contributing to internet abuse in the workplace. Industrial Management & Data Systems, 108(1), 87–106.
  • Davis, R. A. (2001). A cognitive-behavioral model of pathological ınternet use. Computers in Human Behavior, 17(2), 187-195.
  • Deluga, R. J. (1994). Supervisor trust building, leader‐member exchange and organizational citizenship behaviour. Journal of occupational and Organizational Psychology, 67(4), 315-326.
  • Demerouti, E., Xanthopoulou, D., Tsaousis, I., & Bakker, A.B. (2014). Disentangling task and contextual performance: A multitrait-multimethod approach. Journal of Personnel Psychology, 13(2), 59-69.
  • Goldberg, I. (1996). Internet Addiction Disorder. http://users.rider.edu/~suler/psycyber/supportgp.html
  • Göncü, A. (2006). Motivational processes ınvolved in the relationship between leadership and organizational citizenship behaviors. (Yayınlanmamış Yüksek Lisans Tezi). Koç Üniversitesi, İstanbul.
  • Greenfield, D. N. (1999). Psychological characteristics ff compulsive ınternet use: A preliminary analysis. Cyberpsychology & Behavior, 2(5), 403-412.
  • Griffiths, M. (2003). Internet abuse in the workplace. Issues and concerns for employers and employment counselors. Journal of Employment Counseling, 40, 87–95.
  • Griffiths, M. D. (2002). Occupational health ıssues concerning ınternet use in the workplace. Work and Stress, 16, 283–287.
  • Griffiths, M. D. (2003). Internet abuse in the workplace – issues and concerns for employers and employment counselors. Journal of Employment Counseling, 40, 87–96.
  • Johnson, J. J., & Ugray, Z. (2007). Employee internet abuse: Policy versus reality. Issues in Information Systems, 8(2), 214–219.
  • Kandell, J. J. (1998). Internet addiction on campus: The vulnerability of college students. Cyberpsychology & Behavior, 1(1), 11-17.
  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131–146.
  • Katz, D., & Kahn, R. L. (1996). The social psychology of organizations. New York: Wiley.
  • Kidwell, R. E. (2010). Loafing in the 21st century: Enhanced opportunities - and remedies - for withholding job effort in the new workplace. Business Horizons, 53(6), 543-552.
  • Kim, S. J., & Byrne, S. (2011). Conceptualizing personal web usage in work contexts: A preliminary framework. Computers in Human Behavior, 27(6), 2271-2283.
  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis, Journal of Applied Psychology, 87(1), 52–65.
  • Lin, S. C., Tsai, K. W., Chen, M. W., & Koo, M. (2013). Association between fatigue and internet addiction in female hospital nurses. Journal of Advanced Nursing, 69(2), 374-383.
  • MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The impact of organizational citizenship behavior on evaluations of salesperson performance. The Journal of Marketing, 57(1), 70-80.
  • McBride, D., LeVasseur, S. A., & Li, D. (2015). Nursing performance and mobile phone use: Are nurses aware of their performance decrements?. JMIR Human Factors, 2(1).
  • McCausland, V. (2004). Employee internet use and abuse: How it’s affecting organizations. supplier spotlight, 9, 10.
  • Mirchandani, D., & Motwani, J. (2003). Reducing internet abuse in the workplace. SAM Advanced Management Journal, 683, 4–48.
  • Moorman, R. H., & Blakely, G. L. (1995). Individualism‐collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-142.
  • Morahan-Martin, J., & Schumacher, P. (2000). Incidence and correlates of pathological ınternet use among college students. Computers in Human Behavior, 16(1), 13-29.
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
  • Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72.
  • Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10, 85–97.
  • Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262–270.
  • Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107–142.
  • Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviours: A multidimensional scaling study. Academy of Management Journal, 38, 555–571.
  • Rosen, L. (2010). Rewired: Understanding the igeneration and the way they learn. New York, NY: Palgrave Macmillan.
  • Sharma, S. K., & Gupta, J. N. D. (2003). Improving workers’ productivity and reducing internet abuse. The Journal of Computer Information Systems, 44(2), 74–78.
  • Shaw, M., & Black, D. W. (2008). Internet addiction. CNS Drugs, 22(5), 353-365.
  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653–663.
  • Van Dyne, L., Cummings, L. L., & McLean Parks, J. M. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity (A Bridge Over Muddied Waters). In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (17, ss. 215–285). Greenwich, CT: JAI Press.
  • Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and ın-role behaviors. Journal of Management, 17(3), 601-617.
  • Yellowlees, P. M., & Marks, S. (2007). Problematic internet use or internet addiction?. Computers in Human Behavior, 23(3), 1447-1453.
  • Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
  • Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
  • Young, K. S. (1998a). Internet addiction: The emergence of a new clinical disorder. CyberPsychology & Behavior, 1(3), 237-244.
  • Young, K. S. (1998b). Caught in the net: How to recognize the signs of ınternet addiction – and a winning strategy. New York:John Wiley & Sons.
  • Young, K. S. (1999). Internet addiction: Symptoms, evaluation and treatment. Innovations in clinical practice: A source book, 17, 19-31.
  • Young, K. S., & Case, C. J. (2004). Internet abuse in the workplace: New trends in risk management. CyberPsychology & Behavior, 7(1), 105-111.
  • Young, K., & Case, C. (2009). Computer ethics; gender effects and employee ınternet abuse. Issues in Information Systems, 10(2), 598–603.
  • Young, K. S., & Rogers, R. C. (1998). The relationship between depression and ınternet addiction. CyberPsychology and Behavior, 1, 25–28.
  • Young, K. (2010). Policies and procedures to manage employee ınternet abuse. Computers in Human Behavior, 26(6), 1467-1471.
Toplam 57 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Safiye Şahin Bu kişi benim

Vedat Açar Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2017
Gönderilme Tarihi 17 Ekim 2017
Yayımlandığı Sayı Yıl 2017 ICMEB17 Özel Sayısı

Kaynak Göster

APA Şahin, S., & Açar, V. (2017). İNTERNET BAĞIMLILIĞI ve ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI: HASTANELERDE UYGULANAN BİR ARAŞTIRMA. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 13(13), 1094-1103.