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ÇALIŞMA ARKADAŞI DESTEĞİ, İŞ YAŞAMI KALİTESİ VE ÇALIŞANLARIN REFAHI ARASINDAKİ İLİŞKİ: OTEL ÇALIŞANLARI UYGULAMASI

Yıl 2017, Cilt: 13 Sayı: 3, 577 - 590, 01.08.2017
https://doi.org/10.17130/ijmeb.2017331328

Öz

This study aims to explore the relationship coworker supports, employee quality of work life, and wellbeing. In the field study research, data were collected hotels employee in Cesme, Izmir. The analysis revealed that coworker support, employee quality of work life and wellbeing correlated positively. In the analysis, it was noticed that, coworker support and employee quality of work life effects on wellbeing. The findings of the study will provide the importance of coworker support and quality of work life on employee wellbeing in hotels. These conclusions may be helpful for hotel human resources managers in increasing the employee wellbeing

Kaynakça

  • Aerden, K. V., Moors, G., Levecque, K. & Vanroelen, C. (2015). The relationship between employment quality and work-related well-being in the European labor force. Journal of Vocational Behavior, 86, 66–76.
  • Akoğlan Kozak, M. (1999). Konaklama sektöründe kariyer planlama yöntemleri ve uygulamada karşılaşılan sorunlar üzerine bir araştırma, Anatolia: Turizm Araştırmaları Dergisi, 10, 53-66.
  • Andrews, F. & Withey, S. (1976). Social Indicators of well being: America’s perception of life quality. New York: Plenum Press.
  • Barron, P., Maxwell, G., Broadbridge, A. & Ogden, S. (2007). Careers in hospitality management: Generation Y’s experiences and perceptions. Journal of Hospitality and Tourism Management, 14(2), 119–128.
  • Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28, 1383–1399.
  • Bergboma, B. & Kinnunen, U. (2014). Immigrants and host nationals at work: Associations of co-worker relations with employee well-being. International Journal of Intercultural Relations, 43, 165–176.
  • Buzinde, C. N., Kalavar, J. M. & Melubo, K. (2014). Tourism and community well-being: The case of the Maasai in Tanzania. Annals of Tourism Research, 44, 20–35.
  • Chamberlain, L. J. & Hodson, R. (2010). Toxic work environments: What helps and what hurts. Sociological Perspectives, 53(4), 455–478.
  • Chiaburu, D. S. & Harrison, D. A. (2008). Do peers make the place? Conceptual synthesis and meta-analysis of co-worker effects on perception, attitudes, OCBs, and performance. Journal of Applied Psychology, 93, 1082-1103.
  • Chen, Y., Tjosvold, D. & Pan, Y. (2010). Collectivist team values for Korean–Chinese co- worker relationships and job performance. International Journal of Intercultural Relations, 34(5), 475–481.
  • Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medicine, 38(5), 300–314.
  • Dann, D. (1990). The nature of managerial work in the hospitality industry. International Journal of Hospitality Management, 9(4), 319–334.
  • Diener, E., Suh, E. M., Lucas, R. E. & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological Bulletin, 125, 276–302.
  • Enz, C. A. & Siguaw, J. A., (2000). Best practices in human resources. Cornell Hotel and Restaurant Administration Quarterly, 41(1), 48–61.
  • Gilbert, D. & Abdullah, J. (2004). Holidaytaking and the sense of well-being. Annals of Tourism Research, 31(1), 103–121.
  • Giray, M. D. & Şahin, D. N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
  • Hian, C. C. & Einstein, W. O., (1990). Quality of work Life (QWL): What can unions do? SAM Advanced Management Journal, 55(2), 17–22.
  • Huang, T-C., Lawyer, J. & Lei, C-Y. (2007). The effects of quality of work life on commitment and turnover Intention. Social Behavior and Personality, 35(6), 735–750.
  • Kale, E. (2015). Lider desteği ve iş arkadaşları desteğinin iş performansı üzerine etkileri: İş tatmini ve yaşam tatmininin aracı rolü. International Journal of Economic and Administrative Studies, 7(14), 103-120.
  • Kandasamy, I. & Ancheri, S. (2009). Hotel employees’ expectations of QWL: A qualitative study. International Journal of Hospitality Management, 28, 328–337.
  • Karatepe, O. M., Keshavarz, S. & Nejati, S. (2010). Do core self-evaluations mediate the effect of coworker support on work engagement? A study of hotel employees in Iran. Journal of Hospitality and Tourism Management, 17(1), 62–71.
  • Ladd, D. & Henry, R. (2000). Helping coworkers and helping the organization: The role of support perceptions, exchange ideology, and conscientiousness. Journal of Applied Social Psychology, 30, 2028–2049.
  • Lee, Y. W., Dai, Y. T., Park, C. G. & Mccreary, L. L. (2013). Predicting quality of work life on nurses’ intention to leave. Journal of Nursing Scholarship, 45, 160–168.
  • Lee, K-H., Choo, S-W, & Hyun, S. S. (2016). Effects of recovery experiences on hotel employees’ subjective well-being. International Journal of Hospitality Management, 52, 1–12.
  • Limpanitgul, T., Boonchoo, P. & Photiyarach, S. (2014). Coworker support and organisational commitment: A comparative study of Thai employees working in Thai and American airlines. Journal of Hospitality and Tourism Management, 21, 100–107.
  • Limpanitgul, T., Robson, M. J., Gould-Williams, J. & Lertthaitrakul, W. (2013). Effects of co- worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. Journal of Hospitality and Tourism Management, 20, 23–33.
  • Lin, Y.S., Huang, W-S., Yang, C-T. & Y Chiang, M-J. (2014). Work-leisure conflict and its associations with well-being: The roles of social support, leisure participation and job burnout. Tourism Management, 45, 244-252.
  • May, B., Lau, R. & Johnson, S. K. (1999). A longitudinal study of quality of work life and business performance. South Dakota Business Review, 58 (2), 1–7.
  • Meyer, J. P. & Maltin, E. R. (2010). Employee commitment and well-being: A critical review, theoretical framework and research agenda. Journal of Vocational Behavior, 77(2), 323–337.
  • Monnot, M. J. & Beehr, T. A. (2014). Subjective well-being at work: Disentangling source effects of stress and support on enthusiasm, contentment, and meaningfulness. Journal of Vocational Behavior, 85(2), 204–218.
  • Mosadeghrad, A. M. (2013). Quality of working life and turnover intentions: implications for nursing management. International Journal of Research in Nursing, 4(2), 47–54.
  • Nelson, K., Boudrias, J-S., Brunet, L., Morin, D., De Civita, M., Savoie, A. & Alderson, M. (2014). Authentic leadership and psychological well-being at work of nurses: The mediating role of work climate at the individual level of analysis. Burnout Research, 1(2), 90–101.
  • Ng, T. W. H. & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis. Group & Organization Management, 33, 243–268.
  • Rathi, N. (2010). Relationship of quality of work life with employees psychological wellbeing. International Journal of Business Insights & Transformation, 53–60.
  • Roan, A. M. & Diamond, C. (2003). Starting out : the quality of working life of young workers in the retail and hospitality. Industries in Australia, 11(2), 91–120.
  • Rumens, N. (2009). Firm friends: Exploring the supportive components in gay men’s workplace friendships. Sociological Review, 58, 135–155.
  • Simon, L. S., Judge, T.A. & Halvorsen-Ganepola, M. D. K. (2010). In good company? A multi- study, multi-level investigation of the effects of coworker relationships on employee well-being. Journal of Vocational Behavior, 76, 534–546.
  • Sirgy M. J., Efraty, D., Siegel P. & Lee D.J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theory. Social Indicators Research, 55, 241-302.
  • Sloan, M. M. (2012). Unfair treatment in the workplace and worker well-being: the role of coworker support in a service work environment. Work and Occupations, 39, 3-34.
  • Susskind, A. M., Kacmar, K. M. & Borchgrevink, C. P. (2003). Customer service providers’ attitudes relating to customer service and customer satisfaction in the customer-server exchange (CSX). Journal of Applied Psychology, 88(1), 179-87.
  • Wood, R. C. (1997). Working in hotels and catering. London: International Thomson Business Press.
  • Wan, Y. K. P. & Chan, S. H. J. (2013). Casino employees’ perceptions of their quality of work life. International Journal of Hospitality Management, 34, 348-358.
  • Wright, T. A. (2010). The role of psychological well-being in job performance, employee retention and cardiovascular health. Organizational Dynamics, 39(1), 13-23.

THE RELATIONSHIP BETWEEN COWORKER SUPPORTS, QUALITY OF WORK LIFE AND WELLBEING: AN EMPIRICAL STUDY OF HOTEL EMPLOYEES

Yıl 2017, Cilt: 13 Sayı: 3, 577 - 590, 01.08.2017
https://doi.org/10.17130/ijmeb.2017331328

Öz

This study aims to explore the relationship coworker supports, employee quality of work life, and wellbeing. In the field study research, data were collected hotels employee in Cesme, Izmir. The analysis revealed that coworker support, employee quality of work life and wellbeing correlated positively. In the analysis, it was noticed that, coworker support and employee quality of work life effects on wellbeing. The findings of the study will provide the importance of coworker support and quality of work life on employee wellbeing in hotels. These conclusions may be helpful for hotel human resources managers in increasing the employee wellbeing.

Kaynakça

  • Aerden, K. V., Moors, G., Levecque, K. & Vanroelen, C. (2015). The relationship between employment quality and work-related well-being in the European labor force. Journal of Vocational Behavior, 86, 66–76.
  • Akoğlan Kozak, M. (1999). Konaklama sektöründe kariyer planlama yöntemleri ve uygulamada karşılaşılan sorunlar üzerine bir araştırma, Anatolia: Turizm Araştırmaları Dergisi, 10, 53-66.
  • Andrews, F. & Withey, S. (1976). Social Indicators of well being: America’s perception of life quality. New York: Plenum Press.
  • Barron, P., Maxwell, G., Broadbridge, A. & Ogden, S. (2007). Careers in hospitality management: Generation Y’s experiences and perceptions. Journal of Hospitality and Tourism Management, 14(2), 119–128.
  • Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28, 1383–1399.
  • Bergboma, B. & Kinnunen, U. (2014). Immigrants and host nationals at work: Associations of co-worker relations with employee well-being. International Journal of Intercultural Relations, 43, 165–176.
  • Buzinde, C. N., Kalavar, J. M. & Melubo, K. (2014). Tourism and community well-being: The case of the Maasai in Tanzania. Annals of Tourism Research, 44, 20–35.
  • Chamberlain, L. J. & Hodson, R. (2010). Toxic work environments: What helps and what hurts. Sociological Perspectives, 53(4), 455–478.
  • Chiaburu, D. S. & Harrison, D. A. (2008). Do peers make the place? Conceptual synthesis and meta-analysis of co-worker effects on perception, attitudes, OCBs, and performance. Journal of Applied Psychology, 93, 1082-1103.
  • Chen, Y., Tjosvold, D. & Pan, Y. (2010). Collectivist team values for Korean–Chinese co- worker relationships and job performance. International Journal of Intercultural Relations, 34(5), 475–481.
  • Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medicine, 38(5), 300–314.
  • Dann, D. (1990). The nature of managerial work in the hospitality industry. International Journal of Hospitality Management, 9(4), 319–334.
  • Diener, E., Suh, E. M., Lucas, R. E. & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological Bulletin, 125, 276–302.
  • Enz, C. A. & Siguaw, J. A., (2000). Best practices in human resources. Cornell Hotel and Restaurant Administration Quarterly, 41(1), 48–61.
  • Gilbert, D. & Abdullah, J. (2004). Holidaytaking and the sense of well-being. Annals of Tourism Research, 31(1), 103–121.
  • Giray, M. D. & Şahin, D. N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
  • Hian, C. C. & Einstein, W. O., (1990). Quality of work Life (QWL): What can unions do? SAM Advanced Management Journal, 55(2), 17–22.
  • Huang, T-C., Lawyer, J. & Lei, C-Y. (2007). The effects of quality of work life on commitment and turnover Intention. Social Behavior and Personality, 35(6), 735–750.
  • Kale, E. (2015). Lider desteği ve iş arkadaşları desteğinin iş performansı üzerine etkileri: İş tatmini ve yaşam tatmininin aracı rolü. International Journal of Economic and Administrative Studies, 7(14), 103-120.
  • Kandasamy, I. & Ancheri, S. (2009). Hotel employees’ expectations of QWL: A qualitative study. International Journal of Hospitality Management, 28, 328–337.
  • Karatepe, O. M., Keshavarz, S. & Nejati, S. (2010). Do core self-evaluations mediate the effect of coworker support on work engagement? A study of hotel employees in Iran. Journal of Hospitality and Tourism Management, 17(1), 62–71.
  • Ladd, D. & Henry, R. (2000). Helping coworkers and helping the organization: The role of support perceptions, exchange ideology, and conscientiousness. Journal of Applied Social Psychology, 30, 2028–2049.
  • Lee, Y. W., Dai, Y. T., Park, C. G. & Mccreary, L. L. (2013). Predicting quality of work life on nurses’ intention to leave. Journal of Nursing Scholarship, 45, 160–168.
  • Lee, K-H., Choo, S-W, & Hyun, S. S. (2016). Effects of recovery experiences on hotel employees’ subjective well-being. International Journal of Hospitality Management, 52, 1–12.
  • Limpanitgul, T., Boonchoo, P. & Photiyarach, S. (2014). Coworker support and organisational commitment: A comparative study of Thai employees working in Thai and American airlines. Journal of Hospitality and Tourism Management, 21, 100–107.
  • Limpanitgul, T., Robson, M. J., Gould-Williams, J. & Lertthaitrakul, W. (2013). Effects of co- worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. Journal of Hospitality and Tourism Management, 20, 23–33.
  • Lin, Y.S., Huang, W-S., Yang, C-T. & Y Chiang, M-J. (2014). Work-leisure conflict and its associations with well-being: The roles of social support, leisure participation and job burnout. Tourism Management, 45, 244-252.
  • May, B., Lau, R. & Johnson, S. K. (1999). A longitudinal study of quality of work life and business performance. South Dakota Business Review, 58 (2), 1–7.
  • Meyer, J. P. & Maltin, E. R. (2010). Employee commitment and well-being: A critical review, theoretical framework and research agenda. Journal of Vocational Behavior, 77(2), 323–337.
  • Monnot, M. J. & Beehr, T. A. (2014). Subjective well-being at work: Disentangling source effects of stress and support on enthusiasm, contentment, and meaningfulness. Journal of Vocational Behavior, 85(2), 204–218.
  • Mosadeghrad, A. M. (2013). Quality of working life and turnover intentions: implications for nursing management. International Journal of Research in Nursing, 4(2), 47–54.
  • Nelson, K., Boudrias, J-S., Brunet, L., Morin, D., De Civita, M., Savoie, A. & Alderson, M. (2014). Authentic leadership and psychological well-being at work of nurses: The mediating role of work climate at the individual level of analysis. Burnout Research, 1(2), 90–101.
  • Ng, T. W. H. & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis. Group & Organization Management, 33, 243–268.
  • Rathi, N. (2010). Relationship of quality of work life with employees psychological wellbeing. International Journal of Business Insights & Transformation, 53–60.
  • Roan, A. M. & Diamond, C. (2003). Starting out : the quality of working life of young workers in the retail and hospitality. Industries in Australia, 11(2), 91–120.
  • Rumens, N. (2009). Firm friends: Exploring the supportive components in gay men’s workplace friendships. Sociological Review, 58, 135–155.
  • Simon, L. S., Judge, T.A. & Halvorsen-Ganepola, M. D. K. (2010). In good company? A multi- study, multi-level investigation of the effects of coworker relationships on employee well-being. Journal of Vocational Behavior, 76, 534–546.
  • Sirgy M. J., Efraty, D., Siegel P. & Lee D.J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theory. Social Indicators Research, 55, 241-302.
  • Sloan, M. M. (2012). Unfair treatment in the workplace and worker well-being: the role of coworker support in a service work environment. Work and Occupations, 39, 3-34.
  • Susskind, A. M., Kacmar, K. M. & Borchgrevink, C. P. (2003). Customer service providers’ attitudes relating to customer service and customer satisfaction in the customer-server exchange (CSX). Journal of Applied Psychology, 88(1), 179-87.
  • Wood, R. C. (1997). Working in hotels and catering. London: International Thomson Business Press.
  • Wan, Y. K. P. & Chan, S. H. J. (2013). Casino employees’ perceptions of their quality of work life. International Journal of Hospitality Management, 34, 348-358.
  • Wright, T. A. (2010). The role of psychological well-being in job performance, employee retention and cardiovascular health. Organizational Dynamics, 39(1), 13-23.
Toplam 43 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Nilgün Avcı Bu kişi benim

Yayımlanma Tarihi 1 Ağustos 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 13 Sayı: 3

Kaynak Göster

APA Avcı, N. (2017). THE RELATIONSHIP BETWEEN COWORKER SUPPORTS, QUALITY OF WORK LIFE AND WELLBEING: AN EMPIRICAL STUDY OF HOTEL EMPLOYEES. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 13(3), 577-590. https://doi.org/10.17130/ijmeb.2017331328

Cited By

The role of job satisfaction towards burnout with well-being as a mediator
International Journal of Research in Business and Social Science (2147- 4478)
https://doi.org/10.20525/ijrbs.v13i2.3243