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AN IMPORTANT PHENOMENON IN ORGANIZATIONS: PSYCHOLOGICAL CONTRACTING

Yıl 2010, Cilt: 6 Sayı: 11, 1 - 16, 01.06.2010

Öz

Increasing competition, changing market conditions, developing technology, new management concepts, advancing educational level and other factors similar to these make the structures of the institutions more complicated and as a result of this process, employees are alienated from both themselves and their jobs and their belonging to the organization, administrator of the organization and their colleagues decays. As a result of this alienation, a considerable number of leave their job or show bad performance or omit their works or even show aggressive behaviors. The organization administrators, with unsatisfied expectations from their employees, try to ensure the organizational dependence of their personnel in different ways. At this point, a kind of contract that is not written or verbal but has important positive or negative effects on written or verbal contract emerges: Psychological Contract. Psychological Contract can be defined as a contract which is non-verbal, covered. It is expected to give and take from/to the other by both sides i.e. the person and the organization. Currently, it is an important phenomenon for the organizations

Kaynakça

  • Argyris, C. (1960), Understanding Organizational Behavior, 3. Baskı, Dorsey Pres, Homewood, Illinois.
  • Arnold, J. ve C. Feldman (1986), Organizational Behavior, McGraw-Hill International Edition Management Series, New York.
  • Aytaç, S. (1997), Çalışma Yaşamında Kariyer, Epsilon Yayıncılık, İstanbul.
  • Coyle-Shapiro J. ve Kessler, I. (2000), “Consequences of the Psychological Contract for the Employment Relationship: A Large-Scale Survey”, Journal of Management Studies, Vol. 37, 903-930.
  • Cropanzano, R., D.E. Rupp ve Z.S. Byrne (2003), “The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance and Organizational Citizenship Behaviors”, Journal of Applied Psychology, Vol. 88, No.1, 160–169.
  • Cropanzano, R. ve M.S. Mitchell, (2005), “Social Exchange Theory: An Interdisciplinary Review”, Journal of Management, 874-900.
  • Forret, M.L ve S.E. Sullivan (2002), “A Balanced Scorecard Approach to Networking: A Guide to Successfully Navigating Career Changes”, Organizational Dynamics, Vol. 31, No. 3, 250.
  • Freese, C. ve R. Schalk (1995), Het Psychologisch Contract en Leeftijdsbewust Personeels Management, in R. Schalk (Eds), Lemma, Utrecht.
  • Gefen, D. ve C.M. Ridings (2002), “Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory”, Journal of Management Information Systems, Vol. 19, No. 1, 47-69.
  • Gouldner, A.W. (1960), “The Norm of Reciprocity”, American Sociological Review, Vol.25, 161- 178.
  • Hall, D. ve J.E. Moss (1998), “The New Protean Career Contract: Helping Organizations and Employees Adapt”, Organizational Dynamics, Vol. 26, No. 3, 23.
  • Kickul, J. ve W.L. Scott (2001), “Broken Promises: Equity Sensitivity as a Moderator Between Psychological Contract Breach and Employee Attitudes and Behavior”, Journal of Business and Psychology, Vol. 16, No. 2,191- 217.
  • Kotter, J. (1973), “The Psychological Contract: Managing the Joining-up Process,” California Management Review, Vol. 15, No. 9, 91-99.
  • Kurtulmuş, N. (1996), Sanayi Ötesi Dönüşüm, İz Yayıncılık, İstanbul.
  • Levinson, H., C.R. Price, K.J. Munden ve C.M. Solley (1962), Men, Management and Mental Health, Harvard University Pres, Cambridge.
  • Macneil, I.R. (1985), “Relational Contract: What we do and What we do not Know”, Wisconsin Law Review, 483-525.
  • McCormick, E.J. ve D.R. Ilgen (1980), Industrial Psychology, Prentice Hall, New Jersey.
  • Millward, L. ve P. Brewerton (1999), “Contractors and their Psychological Contracts”, British Journal of Management, Vol. 10, 253-274.
  • Morrison, D.E (1994), “Psychological Contracts and Change”, Human Resource Management, Vol. 33, No. 3.
  • Morrison, E.W. ve S.L. Robinson (1997), “When Employees Feel Betrayed: A Model of How Psychological Contract Violation Develops”, Academy of Management Review, Vol. 22, No.1, 226- 256.
  • Moorhead, G. ve R.W. Griffin (1995), Organizational Behavior Managing Peopleand Organizations, 4. Baskı, Houghton Mifflin Company, Boston, USA.
  • Noe, R.A. (1999), İnsan Kaynaklarının Eğitim ve Gelişimi, (Çev. Canan ÇETİN), Beta Basım Yayım ve Dağıtım, İstanbul.
  • Onaran, O. (1981), Çalışma Yaşamında Güdülenme Kuramları, Sevinç Matbaası, Ankara.
  • Robinson, S.L. (1996),“Trust and Breach of the Psychological Contract”, Administrative Science Quarterly, Vol. 41, 574-599.
  • Robinson, S.L. ve D.M. Rousseau (1994), “Violating the Psychological Contract: Not the Exception but the Norm”, Journal of Organizational Behavior, Vol. 15, 245-259 .
  • Roehling, M. (1997), “The Origins and Early Development of the Psychological Contract Construct”, Journal of Management History, Vol. 3, 204-217.
  • Rousseau, D.M. (1995), Psychological Contracts in Organizations; Understanding Written & Unwritten Agreements, Thousand Oaks: Sage Publications Inc, California.
  • Rousseau, D.M. (1989), “Psychological and İmplied Contracts in Organizations”, Employee Rights and Responsibilities, Vol. 2, 121-139.
  • Rousseau, D.M. ve R. Schalk (2000), Psychologıcal Contracts ın Employment: Cross- National Perspectives, CA: Sage, in Pres, Newbury Park.
  • Rousseau, D.M. (1990), “New Hire Perceptions of their Own and their Employer’s Obligations: A Study of Psychological Contract”, Journal of Organizations Behavior, Vol. 11, 389-400.
  • Rousseau, D.M. (1998), “Why Workers Still Identify With Organizations”, Journal of Organizational Behavior, Vol. 19, 217-233.
  • Schein, E.H. (1980), Organizational Psychology, 3. Baskı, Englewood Cliffs, Prentice- Hall, New Jersey.
  • Schein, E.H. (1978), Career Dynamics: Matching Individual and Organizational Needs, Addison-Wesley, Reading, MA.
  • Shore, L.M. ve L.E. Tetrick (1994), “The Psychological Contract as an Explanatory Framework in the Employment Relationship”, Trends in Organizational Behavior, (Der: C.L. Cooper ve D.M. Rousseau), Vol. 1, 91-109.
  • Sullivan, S.E. (1999), “The Changing Nature of Careers: A Review and Research Agenda”, Journal of Management, Vol. 25, No. 3, 458.
  • Vroom, V.H. (1964), Work and Motivation, John Wiley & Sons, New York.

ORGANİZASYONLARDA ÖNEMLİ BİR FENOMEN: PSİKOLOJİK SÖZLEŞME

Yıl 2010, Cilt: 6 Sayı: 11, 1 - 16, 01.06.2010

Öz

Artan rekabet, değişen piyasa koşulları, gelişen teknoloji, yeni yönetim anlayışları, eğitim seviyesinin yükselmesi gibi faktörler, kurumların yapılarını iyice karmaşıklaştırmakta, bunun sonucunda da çalışanlar hem kendilerine hem de işlerine yabancılaşmakta, örgüte, örgüt yöneticilerine ve çalışma arkadaşlarına olan bağlılıkları azalmaktadır. Bu yabancılaşma sonucunda, çalışanların azımsanmayacak bir bölümünün, ilk bir-iki yıl içerisinde kurumlarından ayrıldıkları ya da ayrılmasalar bile düşük performans sergiledikleri, işlerini sabote ettikleri hatta saldırgan davranışlar içine girdikleri gözlenmektedir. Beklentilerinin karşılanmadığını gören organizasyon yönetimleri de, çalışanlar ile ilgili çeşitli arayışlar içine girerek, örgütsel bağlılığı temin etmeye yönelmektedirler. İşte bu noktada; sözlü ve yazılı olmayan ancak sözlü ve yazılı sözleşmeler üzerinde olumlu ya da olumsuz ciddi etkileri olabilen bir sözleşme türü ortaya çıkmaktadır: Psikolojik Sözleşme. Kişi ve içinde bulunduğu örgüt arasında sözle ifade edilmeyen, kapalı, tarafların iş ilişkileri içerisinde birbirlerine vermeyi ve birbirlerinden almayı bekledikleri psikolojik yönü bulunan anlaşma olarak tanımlanan psikolojik sözleşme, örgütler için önemli bir fenomen haline gelmiştir.

Kaynakça

  • Argyris, C. (1960), Understanding Organizational Behavior, 3. Baskı, Dorsey Pres, Homewood, Illinois.
  • Arnold, J. ve C. Feldman (1986), Organizational Behavior, McGraw-Hill International Edition Management Series, New York.
  • Aytaç, S. (1997), Çalışma Yaşamında Kariyer, Epsilon Yayıncılık, İstanbul.
  • Coyle-Shapiro J. ve Kessler, I. (2000), “Consequences of the Psychological Contract for the Employment Relationship: A Large-Scale Survey”, Journal of Management Studies, Vol. 37, 903-930.
  • Cropanzano, R., D.E. Rupp ve Z.S. Byrne (2003), “The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance and Organizational Citizenship Behaviors”, Journal of Applied Psychology, Vol. 88, No.1, 160–169.
  • Cropanzano, R. ve M.S. Mitchell, (2005), “Social Exchange Theory: An Interdisciplinary Review”, Journal of Management, 874-900.
  • Forret, M.L ve S.E. Sullivan (2002), “A Balanced Scorecard Approach to Networking: A Guide to Successfully Navigating Career Changes”, Organizational Dynamics, Vol. 31, No. 3, 250.
  • Freese, C. ve R. Schalk (1995), Het Psychologisch Contract en Leeftijdsbewust Personeels Management, in R. Schalk (Eds), Lemma, Utrecht.
  • Gefen, D. ve C.M. Ridings (2002), “Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory”, Journal of Management Information Systems, Vol. 19, No. 1, 47-69.
  • Gouldner, A.W. (1960), “The Norm of Reciprocity”, American Sociological Review, Vol.25, 161- 178.
  • Hall, D. ve J.E. Moss (1998), “The New Protean Career Contract: Helping Organizations and Employees Adapt”, Organizational Dynamics, Vol. 26, No. 3, 23.
  • Kickul, J. ve W.L. Scott (2001), “Broken Promises: Equity Sensitivity as a Moderator Between Psychological Contract Breach and Employee Attitudes and Behavior”, Journal of Business and Psychology, Vol. 16, No. 2,191- 217.
  • Kotter, J. (1973), “The Psychological Contract: Managing the Joining-up Process,” California Management Review, Vol. 15, No. 9, 91-99.
  • Kurtulmuş, N. (1996), Sanayi Ötesi Dönüşüm, İz Yayıncılık, İstanbul.
  • Levinson, H., C.R. Price, K.J. Munden ve C.M. Solley (1962), Men, Management and Mental Health, Harvard University Pres, Cambridge.
  • Macneil, I.R. (1985), “Relational Contract: What we do and What we do not Know”, Wisconsin Law Review, 483-525.
  • McCormick, E.J. ve D.R. Ilgen (1980), Industrial Psychology, Prentice Hall, New Jersey.
  • Millward, L. ve P. Brewerton (1999), “Contractors and their Psychological Contracts”, British Journal of Management, Vol. 10, 253-274.
  • Morrison, D.E (1994), “Psychological Contracts and Change”, Human Resource Management, Vol. 33, No. 3.
  • Morrison, E.W. ve S.L. Robinson (1997), “When Employees Feel Betrayed: A Model of How Psychological Contract Violation Develops”, Academy of Management Review, Vol. 22, No.1, 226- 256.
  • Moorhead, G. ve R.W. Griffin (1995), Organizational Behavior Managing Peopleand Organizations, 4. Baskı, Houghton Mifflin Company, Boston, USA.
  • Noe, R.A. (1999), İnsan Kaynaklarının Eğitim ve Gelişimi, (Çev. Canan ÇETİN), Beta Basım Yayım ve Dağıtım, İstanbul.
  • Onaran, O. (1981), Çalışma Yaşamında Güdülenme Kuramları, Sevinç Matbaası, Ankara.
  • Robinson, S.L. (1996),“Trust and Breach of the Psychological Contract”, Administrative Science Quarterly, Vol. 41, 574-599.
  • Robinson, S.L. ve D.M. Rousseau (1994), “Violating the Psychological Contract: Not the Exception but the Norm”, Journal of Organizational Behavior, Vol. 15, 245-259 .
  • Roehling, M. (1997), “The Origins and Early Development of the Psychological Contract Construct”, Journal of Management History, Vol. 3, 204-217.
  • Rousseau, D.M. (1995), Psychological Contracts in Organizations; Understanding Written & Unwritten Agreements, Thousand Oaks: Sage Publications Inc, California.
  • Rousseau, D.M. (1989), “Psychological and İmplied Contracts in Organizations”, Employee Rights and Responsibilities, Vol. 2, 121-139.
  • Rousseau, D.M. ve R. Schalk (2000), Psychologıcal Contracts ın Employment: Cross- National Perspectives, CA: Sage, in Pres, Newbury Park.
  • Rousseau, D.M. (1990), “New Hire Perceptions of their Own and their Employer’s Obligations: A Study of Psychological Contract”, Journal of Organizations Behavior, Vol. 11, 389-400.
  • Rousseau, D.M. (1998), “Why Workers Still Identify With Organizations”, Journal of Organizational Behavior, Vol. 19, 217-233.
  • Schein, E.H. (1980), Organizational Psychology, 3. Baskı, Englewood Cliffs, Prentice- Hall, New Jersey.
  • Schein, E.H. (1978), Career Dynamics: Matching Individual and Organizational Needs, Addison-Wesley, Reading, MA.
  • Shore, L.M. ve L.E. Tetrick (1994), “The Psychological Contract as an Explanatory Framework in the Employment Relationship”, Trends in Organizational Behavior, (Der: C.L. Cooper ve D.M. Rousseau), Vol. 1, 91-109.
  • Sullivan, S.E. (1999), “The Changing Nature of Careers: A Review and Research Agenda”, Journal of Management, Vol. 25, No. 3, 458.
  • Vroom, V.H. (1964), Work and Motivation, John Wiley & Sons, New York.
Toplam 36 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Necmettin Cihangiroğlu Bu kişi benim

Bayram Şahin Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2010
Yayımlandığı Sayı Yıl 2010 Cilt: 6 Sayı: 11

Kaynak Göster

APA Cihangiroğlu, N., & Şahin, B. (2010). ORGANİZASYONLARDA ÖNEMLİ BİR FENOMEN: PSİKOLOJİK SÖZLEŞME. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 6(11), 1-16.