BibTex RIS Kaynak Göster

QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL

Yıl 2011, Cilt: 3 Sayı: 2, 73 - 82, 01.12.2011

Öz

Quality Function Deployment (QFD) uses a house of quality to translate customer requirements into engineering specifications. QFD has been widely used as a tool to develop new products. It has been adopted in the fields of education quality, service quality, software development and marketing planning. The tool has recently been applied in strategic planning .In this study authors reviewed current research which uses QFD as a strategic planning tool and described how QFD methods can be used as a robust tool in strategic planning. This study provides an insight for strategic planners to utilize a QFD- based philosophy and the methods are useful tools for the design of a customer-driven strategy and show how it systematically translates vision into action, targeting opportunities and creating innovative strategies

Kaynakça

  • Adiano,C. and Roth, A.V. (1994), Beyond the House of Quality: Dynamic QFD Benchmarking for Quality Management & Technology, Vol. 1 No. 1, 1994, pp. 25-37. MCB University Press, 1351-3036.
  • Chien, T. and Su, C. (2003).Using the QFD concept to resolve customer satisfaction strategy decisions. International Journal of Quality &Reliability Management, 20 ( 3): 345-359
  • Crowe, T.J. and Cheng, C. (1995), Using Qualiy Function Deployment in manufacturing strategic planning. International Journal of Operations & Production Management, 16 (4), 35-8
  • Day, Ronald G., (1998), Kalite Fonksiyon Yayılımı-Bir Şirketin Müşterileri ile Bütünleştirilmesi (Çev:Entarnasyonel Tercüme Hizmetleri), Cem Ofset, İstanbul.
  • Dess, Gregory G. and Lumpkin, G.T. (2003), Strategic Management: Creating competitive advantages,New York:McGraw-Hill.
  • Guinta, L.R and Praizler, N.C. (1993), The QFD Book: The Team Approach to Solving Problems and Satisfying Customers through Quality Function Deployment, Amacom, New York, NY.
  • Hauser, J.R. and Clausing, D., (1998).The House of Quality, Harvard Business Review, 66 (3), May-June 1988, 63-73.
  • Hitt,Michael A., Ireland, R.Duane and Hoskisson, Robert E. (2001), Strategic Management:Competitiveness
  • (Concepts),Cincinnati,Ohio:South-Western College Publishing and
  • Globalization Hunt,R.A. and Xavier, F.B. (2003), The leading edge in strategic QFD. International Journal of Quality &Reliability Management, 20(1), 56-73.
  • Jnanesh, N.A., and Hebbar, K.C. (2008). Use of Quality Function Deployment Analysis in Curriculum Development of Engineering Education and Models for Curriculum Design and Delivery. In Proceedings of the World Congress on Engineering and Computer Science 2008, October 22 - 24, San Francisco, USA.
  • Sofyalıoğlu, C., Kartal, B. and Aktaş, R. (2008), Using Quality Function Deployment in Strategic Planning. Journal of Global Strategic Management, 3, 33-46.
  • Thompson,Jr.,Arthur A. and Strickland III, A.J. (1999), Strategic Management: Concepts and Cases,Singapore:Irwin/McGraw-Hill.
  • Walker, M.N. (2002).Customer driven breakthroughs using QFD and policy deployment. Management Decision, 40 (3) , 248-56.
Yıl 2011, Cilt: 3 Sayı: 2, 73 - 82, 01.12.2011

Öz

Kaynakça

  • Adiano,C. and Roth, A.V. (1994), Beyond the House of Quality: Dynamic QFD Benchmarking for Quality Management & Technology, Vol. 1 No. 1, 1994, pp. 25-37. MCB University Press, 1351-3036.
  • Chien, T. and Su, C. (2003).Using the QFD concept to resolve customer satisfaction strategy decisions. International Journal of Quality &Reliability Management, 20 ( 3): 345-359
  • Crowe, T.J. and Cheng, C. (1995), Using Qualiy Function Deployment in manufacturing strategic planning. International Journal of Operations & Production Management, 16 (4), 35-8
  • Day, Ronald G., (1998), Kalite Fonksiyon Yayılımı-Bir Şirketin Müşterileri ile Bütünleştirilmesi (Çev:Entarnasyonel Tercüme Hizmetleri), Cem Ofset, İstanbul.
  • Dess, Gregory G. and Lumpkin, G.T. (2003), Strategic Management: Creating competitive advantages,New York:McGraw-Hill.
  • Guinta, L.R and Praizler, N.C. (1993), The QFD Book: The Team Approach to Solving Problems and Satisfying Customers through Quality Function Deployment, Amacom, New York, NY.
  • Hauser, J.R. and Clausing, D., (1998).The House of Quality, Harvard Business Review, 66 (3), May-June 1988, 63-73.
  • Hitt,Michael A., Ireland, R.Duane and Hoskisson, Robert E. (2001), Strategic Management:Competitiveness
  • (Concepts),Cincinnati,Ohio:South-Western College Publishing and
  • Globalization Hunt,R.A. and Xavier, F.B. (2003), The leading edge in strategic QFD. International Journal of Quality &Reliability Management, 20(1), 56-73.
  • Jnanesh, N.A., and Hebbar, K.C. (2008). Use of Quality Function Deployment Analysis in Curriculum Development of Engineering Education and Models for Curriculum Design and Delivery. In Proceedings of the World Congress on Engineering and Computer Science 2008, October 22 - 24, San Francisco, USA.
  • Sofyalıoğlu, C., Kartal, B. and Aktaş, R. (2008), Using Quality Function Deployment in Strategic Planning. Journal of Global Strategic Management, 3, 33-46.
  • Thompson,Jr.,Arthur A. and Strickland III, A.J. (1999), Strategic Management: Concepts and Cases,Singapore:Irwin/McGraw-Hill.
  • Walker, M.N. (2002).Customer driven breakthroughs using QFD and policy deployment. Management Decision, 40 (3) , 248-56.
Toplam 14 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA65RZ52FH
Bölüm Makaleler
Yazarlar

Burcu Devrim İçtenbaş

Hande Eryılmaz Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2011
Yayımlandığı Sayı Yıl 2011 Cilt: 3 Sayı: 2

Kaynak Göster

APA Devrim İçtenbaş, B., & Eryılmaz, H. (2011). QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL. International Journal of Social Sciences and Humanity Studies, 3(2), 73-82.
AMA Devrim İçtenbaş B, Eryılmaz H. QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL. IJ-SSHS. Aralık 2011;3(2):73-82.
Chicago Devrim İçtenbaş, Burcu, ve Hande Eryılmaz. “QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL”. International Journal of Social Sciences and Humanity Studies 3, sy. 2 (Aralık 2011): 73-82.
EndNote Devrim İçtenbaş B, Eryılmaz H (01 Aralık 2011) QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL. International Journal of Social Sciences and Humanity Studies 3 2 73–82.
IEEE B. Devrim İçtenbaş ve H. Eryılmaz, “QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL”, IJ-SSHS, c. 3, sy. 2, ss. 73–82, 2011.
ISNAD Devrim İçtenbaş, Burcu - Eryılmaz, Hande. “QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL”. International Journal of Social Sciences and Humanity Studies 3/2 (Aralık 2011), 73-82.
JAMA Devrim İçtenbaş B, Eryılmaz H. QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL. IJ-SSHS. 2011;3:73–82.
MLA Devrim İçtenbaş, Burcu ve Hande Eryılmaz. “QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL”. International Journal of Social Sciences and Humanity Studies, c. 3, sy. 2, 2011, ss. 73-82.
Vancouver Devrim İçtenbaş B, Eryılmaz H. QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL. IJ-SSHS. 2011;3(2):73-82.