Yönetici Hemşirelerin Astlarını Etkileme Taktikleri: Yönetici ve Astların Görüşleri Üzerine Nitel Bir Araştırma

Öz

Çalışmanın amacı, yönetici hemşirelerin astlarına yönelik kullandıkları etkileme taktiklerini, bu taktiklerin seçiminde etkili olan faktörleri ve kullanılan taktiklerin sonuçlarını hem yönetici hemşirelerin hem de ast konumundaki hemşirelerin bakış açılarından incelemek, yönetici hemşirelerin kullandıkları taktikleri nasıl değerlendirdikleri ve ast pozisyonundaki hemşirelerin bu taktikleri nasıl algıladıklarına dair çift yönlü bir perspektif sunmaktır. Nitel araştırma tasarımı kullanılan çalışmada görüşmeler, veri doygunluğuna ulaşıldığında sonlandırılmıştır. 20 hemşire ve 20 yönetici olmak üzere 40 katılımcı çalışmaya dahil edilmiştir. Elde edilen veriler, içerik analizi yöntemi ile analiz edilmiş ve üç ana tema çerçevesinde incelenmiştir: yönetici hemşirelerin kullandıkları etkileme taktikleri, etkileme taktiklerinin seçilmesinde etkili olan faktörler ve kullanılan etkileme taktiklerinin sonuçları. Bulgular, yönetici hemşirelerin; bilgilendirme, telkinle güdüleme, kişisel çekicilik, danışma, iş birliği, yasal dayanak sunma, baskı, rasyonel ikna, değiş-tokuş ve koalisyon gibi çeşitli etkileme taktiklerine başvurduklarını göstermektedir. Taktiklerin seçiminde; çalışanın kişisel özellikleri, empati, yöneticinin pozitif iletişimi, çalışanın göreve tepkisi, deneyimi, duygusal durumu ve işin niteliği gibi faktörler belirleyici olmaktadır.

Anahtar Kelimeler

• Etkileme taktikleri
• yönetici hemşire
• hemşire

Managerial Nurses’ Tactics of Influencing Subordinates: A Qualitative Study on the Views of Managers and Subordinates

Öz

The aim of the study is to examine the influence tactics used by nurse managers towards their subordinates, the factors that are effective in the selection of these tactics and the results of the tactics used from the perspectives of both nurse managers and subordinate nurses, and to provide a two-way perspective on how nurse managers evaluate the tactics they use and how subordinate nurses perceive these tactics. In the study using qualitative research design, interviews were terminated when data saturation was reached. 40 participants, 20 nurses and 20 managers, were included in the study. The data obtained were analyzed by content analysis method and examined within the framework of three main themes: the influence tactics used by nurse managers, the factors affecting the selection of influence tactics and the results of the influence tactics used. The findings showed that nurse managers used various influence tactics such as information, motivation by suggestion, personal charm, consultation, cooperation, providing legal basis, pressure, rational persuasion, exchange and coalition. The choice of tactics is determined by factors such as personal characteristics of the employee, empathy, positive communication of the manager, employee's reaction to the task, experience, emotional state and the nature of the job.

Anahtar Kelimeler

• Influence tactics
• nurse manager
• nurse

Kaynakça

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