Branding and Yemeni Organizations’ Willingness to Pay a Price Premium for Audit Services
Yıl 2020,
, 127 - 143, 30.06.2020
Marwan Ghaleb
,
Burçin Kaplan
Öz
Brand is considered as a profitability enhancing factor and an element that enhances the purchase intention and consumers’ willingness to pay a price premium. This research studies the effects of brand credibility, perceived uniqueness, and brand trust on consumers’ willingness to pay a price premium for audit services in Yemen. The research aims to understand the organizations’ attitude toward branded audit firms (big 4) in an unstable political and economic environment, taking Yemen as an example. Data were collected from 121 organizations that were audited in the last two years and analyzed using regression analysis. The analysis results revealed that the audit firms’ brand credibility and brand trust do not affect consumers’ willingness to pay a price premium, but their perceived uniqueness affects consumers’ willingness to pay a price premium for audit services in the Yemeni market. This research discusses the branding effect on the audit firms from the consumer point of view. It provides insights to the audit firms about the organizations’ attitude toward their audit fees, and their pricing strategies in an unstable environment.
Destekleyen Kurum
The authors declared that this study has received no financial support.
Kaynakça
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Basavaraj, S. & Shivashankar, K., 2017. “Brand Image and Trust on Customers Loyalty: A Study on Private Label Brands in Hubli-Dharwad Conglomerate City of Karnataka”. Journal of Engineering Research and Application, 7(9), pp. 01-06.
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- Dwivedi, A., Nayeem, T. & Murshed, F., 2018. Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness. Journal of Retailing and Consumer Services, Volume 44, pp. 100-107.
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- Ghaleb, M. & Kaplan, B., 2019. Brand Characteristics’ Effects on Yemeni Companies’ Willngness to Pay (WTP) A Price Premium For Audit Services. International E-Journal of Advances in Social Sciences, 5(14), pp. 878-889.
- Gkioulekas, I. & Papageorgiou, L. G., 2019. Piecewise regression analysis through information criteria using mathematical programming. Expert Systems With Applications, Volume 121, p. 362–372.
- Goh, S. K., Jiang, N. & Tee, P. L., 2016. The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention. International Review of Management and Marketing, 6(3), pp. 436-441.
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Hirst, M., 1970. Building and operating a forecasting model: the regression analysis approach. European Journal of Marketing, 4(3), pp. 121-125.
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- Kapferer, J.-N., 2008. The New Strategic Brand Management. 4th ed. London and Philadelphia: Kogan Page Limited.
- Keller, K. L., 2013. Strategic Brand Management. 4th Global ed. London: Pearson Education Limited.
- Kline, R. B., 2011. Principles and Practice of Structural Equation Modeling. 3ed ed. New York: THE GUILFORD PRESS.
- Klink, R. R. & Athaide, G. A., 2012. Creating brand personality with brand names. Marketing Letters, 23(1), pp. 109-117.
- Kotler, P. & Keller, K. L., 2016. Marketing Management. 15th Global ed. London: Pearson Education Limited.
- Kuo, C.-W. & Jou, R.-C., 2017. Willingness to pay for airlines’ premium economy class: The perspective of passengers. Journal of Air Transport Management, Volume 59, pp. 134-142.
- Lau, G. T. & Lee, S. H., 1999. Consumers' Trust in a Brand and the Link to Brand Loyalty. Journal of Market - Focused Management, 4(4), pp. 341-370.
- Liao, Y.-K., 2015. The Role of Trust on Brand Loyalty and Brand Equity. Bari - Italy, Joint International Conference.
- Mosavi, S. A. & Ghaedi, M., 2012. A survey on the relationship between trust, customer loyalty, commitment and repurchase intention. African Journal of Business Management, 6(36), pp. 10089-10098.
- Muijs, D., 2004. Doing Quantitative Research in Education with SPSS. 1st ed. London: Sage Publications.
- Park, M. & Lennon, S. J., 2009. Brand name and promotion in online shopping contexts. Journal of Fashion Marketing and Management, 13(2), pp. 149-160.
- Sallam, M. A., 2017. The Impacts of Brand Trust and Brand Credibility on Indonesian Customers' WOM Communication: The Mediating Role of Brand Commitment. International Journal of Economics, Commerce and Management, 5(5), pp. 227-243.
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[Accessed 20 March 2019].
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Yıl 2020,
, 127 - 143, 30.06.2020
Marwan Ghaleb
,
Burçin Kaplan
Kaynakça
- Abedi, R. & Azma, F., 2015. The Relationship between Brand Identity with Brand Loyalty regard to the Mediating Role of Perceived Value of the Brand, Brand Trust, and Customer Satisfaction of Brand. International Research Journal of Management Sciences, 3(2), pp. 108-112.
- Ajao, O. S., Olamide, J. O. & Temitope, A. A., 2016. Evolution and development of auditing. Unique Journal of Business Management Research, 3(1), pp. 032-040.
Basavaraj, S. & Shivashankar, K., 2017. “Brand Image and Trust on Customers Loyalty: A Study on Private Label Brands in Hubli-Dharwad Conglomerate City of Karnataka”. Journal of Engineering Research and Application, 7(9), pp. 01-06.
- Casidy, R. & Wymer, W., 2016. A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price. Journal ofRetailingandConsumerServices, Volume 32, pp. 189-197.
- Chaudhuri, A. & Holbrook, M. B., 2001. The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of marketing, 65(2), pp. 81-93.
- Dwivedi, A., Nayeem, T. & Murshed, F., 2018. Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness. Journal of Retailing and Consumer Services, Volume 44, pp. 100-107.
- Etikan, I., Musa, S. A. & Alkassim, R. S., 2016. Comparison of Convenience Sampling and Purposive Sampling. American Journal of Theoretical and Applied Statistics, 5(1), pp. 1-4.
Garrow, L. A., Jones, S. P. & Parker, R. A., 2007. How much airline customers are willing to pay: An analysis of price sensitivity in online distribution channels. Journal of Revenue and Pricing Management, 5(4), p. 271–290.
- Geçti, F. & Zengin, H., 2013. The Relationship between Brand Trust, Brand Affect, Attitudinal Loyalty and Behavioral Loyalty: A Field Study towards Sports Shoe Consumers in Turkey. International Journal of Marketing Studies, 5(2), pp. 111-119.
- Ghaleb, M. & Kaplan, B., 2019. Brand Characteristics’ Effects on Yemeni Companies’ Willngness to Pay (WTP) A Price Premium For Audit Services. International E-Journal of Advances in Social Sciences, 5(14), pp. 878-889.
- Gkioulekas, I. & Papageorgiou, L. G., 2019. Piecewise regression analysis through information criteria using mathematical programming. Expert Systems With Applications, Volume 121, p. 362–372.
- Goh, S. K., Jiang, N. & Tee, P. L., 2016. The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention. International Review of Management and Marketing, 6(3), pp. 436-441.
- Hair Jr, J. F., Black, W. C., Babin, B. J. & Anderson, R. E., 2014. Multivariate Data Analysis. 7th ed. England: Pearson Education Limited.
Hirst, M., 1970. Building and operating a forecasting model: the regression analysis approach. European Journal of Marketing, 4(3), pp. 121-125.
- Hollis , N., 2014. How Smart Brands Command A Premium Price. [Online]
Available at: https://www.millwardbrown.com/docs/default-source/insight-documents/points-of-view/millward_brown_how-smart-brands-command-a-premium-price.pdf
[Accessed 7th September 2018].
- Holt, D. B., Quelch, J. A. & Taylor, E. L., 2004. How Global Brands Compete. [Online]
Available at: https://hbr.org/2004/09/how-global-brands-compete
[Accessed 19 November 2018].
- Horppu, M., Kuivalainen, O., Tarkiainen, A. & Ellonen, H., 2008. Online satisfaction, trust and loyalty, and the impact of the offline parent brand. Journal of Product & Brand Management, 17(6), pp. 403-413.
- Kapferer, J.-N., 2008. The New Strategic Brand Management. 4th ed. London and Philadelphia: Kogan Page Limited.
- Keller, K. L., 2013. Strategic Brand Management. 4th Global ed. London: Pearson Education Limited.
- Kline, R. B., 2011. Principles and Practice of Structural Equation Modeling. 3ed ed. New York: THE GUILFORD PRESS.
- Klink, R. R. & Athaide, G. A., 2012. Creating brand personality with brand names. Marketing Letters, 23(1), pp. 109-117.
- Kotler, P. & Keller, K. L., 2016. Marketing Management. 15th Global ed. London: Pearson Education Limited.
- Kuo, C.-W. & Jou, R.-C., 2017. Willingness to pay for airlines’ premium economy class: The perspective of passengers. Journal of Air Transport Management, Volume 59, pp. 134-142.
- Lau, G. T. & Lee, S. H., 1999. Consumers' Trust in a Brand and the Link to Brand Loyalty. Journal of Market - Focused Management, 4(4), pp. 341-370.
- Liao, Y.-K., 2015. The Role of Trust on Brand Loyalty and Brand Equity. Bari - Italy, Joint International Conference.
- Mosavi, S. A. & Ghaedi, M., 2012. A survey on the relationship between trust, customer loyalty, commitment and repurchase intention. African Journal of Business Management, 6(36), pp. 10089-10098.
- Muijs, D., 2004. Doing Quantitative Research in Education with SPSS. 1st ed. London: Sage Publications.
- Park, M. & Lennon, S. J., 2009. Brand name and promotion in online shopping contexts. Journal of Fashion Marketing and Management, 13(2), pp. 149-160.
- Sallam, M. A., 2017. The Impacts of Brand Trust and Brand Credibility on Indonesian Customers' WOM Communication: The Mediating Role of Brand Commitment. International Journal of Economics, Commerce and Management, 5(5), pp. 227-243.
- The World Bank, 2018. Yemen's Economic Outlook - October 2018. [Online]
Available at: http://pubdocs.worldbank.org/en/547461538076992798/mpo-am18-yemen-yem-9-14-kc-new.pdf
[Accessed 20 March 2019].
- Varoquaux, G., 2018. NeuroImage. Cross-validation failure: Small sample sizes lead to large error bars, Volume 180, p. 68–77.