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Yıl 2016, Cilt: 6 Sayı: 4, 915 - 920, 01.09.2016

Norazlina Ilias Nik Kamaruzaman Abdulatiff Wan Zuriati Wan Zakaria Norlidawahi Wahab

Öz

The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Yıl 2016, Cilt: 6 Sayı: 4, 915 - 920, 01.09.2016

Norazlina Ilias Nik Kamaruzaman Abdulatiff Wan Zuriati Wan Zakaria Norlidawahi Wahab

Öz

Management control systems provide different valuable information which is relevant to the needs of managers at different levels in the organization. However, there is a lack of empirical evidence about how the management control systems affect the service quality performance of local authority especially in Malaysia. Through the semi-structured interviews in the preliminary survey in four local authorities in East Coast Region of Malaysia, the aim of this study is to provide evidence of the existence of management control systems practices in Malaysian local authorities and to examine the effects of the management control systems on service quality performance. The results revealed that local authorities with high concerning of internal control secure better results in service quality performance as compared to local authorities with less concerning of internal control.

Anahtar Kelimeler

Management Control Systems Service Quality Local Authorities

Toplam 0 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA72UZ96GA
Yazarlar

Norazlina Ilias Bu kişi benim

Nik Kamaruzaman Abdulatiff Bu kişi benim

Wan Zuriati Wan Zakaria Bu kişi benim

Norlidawahi Wahab Bu kişi benim

Yayımlanma Tarihi 1 Eylül 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 6 Sayı: 4

Kaynak Göster

APA Ilias, N., Abdulatiff, N. K., Zakaria, W. Z. W., Wahab, N. (2016). The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing, 6(4), 915-920.
AMA Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. Eylül 2016;6(4):915-920.
Chicago Ilias, Norazlina, Nik Kamaruzaman Abdulatiff, Wan Zuriati Wan Zakaria, ve Norlidawahi Wahab. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing 6, sy. 4 (Eylül 2016): 915-20.
EndNote Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N (01 Eylül 2016) The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing 6 4 915–920.
IEEE N. Ilias, N. K. Abdulatiff, W. Z. W. Zakaria, ve N. Wahab, “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”, IRMM, c. 6, sy. 4, ss. 915–920, 2016.
ISNAD Ilias, Norazlina vd. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing 6/4 (Eylül2016), 915-920.
JAMA Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. 2016;6:915–920.
MLA Ilias, Norazlina vd. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing, c. 6, sy. 4, 2016, ss. 915-20.
Vancouver Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. 2016;6(4):915-20.