Assessment of State Services Quality and Availability in the Socio-Cultural Sphere

Cilt: 6 Sayı: 1 1 Mart 2016
  • İrina V. Terentyeva
  • Mikhail P. Starodubtsev
  • Andrey İ. Timonin
  • Natalya B. Pugacheva
  • Nadezhda N. Zykova
  • Alexander N. Lunev
  • Sergey G. Ezhov
  • Lyudmila D. Starikova
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Assessment of State Services Quality and Availability in the Socio-Cultural Sphere

Abstract

The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: the level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year.

Keywords

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

-

Yazarlar

İrina V. Terentyeva Bu kişi benim

Mikhail P. Starodubtsev Bu kişi benim

Andrey İ. Timonin Bu kişi benim

Natalya B. Pugacheva Bu kişi benim

Nadezhda N. Zykova Bu kişi benim

Alexander N. Lunev Bu kişi benim

Sergey G. Ezhov Bu kişi benim

Lyudmila D. Starikova Bu kişi benim

Yayımlanma Tarihi

1 Mart 2016

Gönderilme Tarihi

1 Mart 2016

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2016 Cilt: 6 Sayı: 1

Kaynak Göster

APA
Terentyeva, İ. V., Starodubtsev, M. P., Timonin, A. İ., Pugacheva, N. B., Zykova, N. N., Lunev, A. N., Ezhov, S. G., & Starikova, L. D. (2016). Assessment of State Services Quality and Availability in the Socio-Cultural Sphere. International Review of Management and Marketing, 6(1), 122-127. https://izlik.org/JA44TG98DK
AMA
1.Terentyeva İV, Starodubtsev MP, Timonin Aİ, vd. Assessment of State Services Quality and Availability in the Socio-Cultural Sphere. IRMM. 2016;6(1):122-127. https://izlik.org/JA44TG98DK
Chicago
Terentyeva, İrina V., Mikhail P. Starodubtsev, Andrey İ. Timonin, vd. 2016. “Assessment of State Services Quality and Availability in the Socio-Cultural Sphere”. International Review of Management and Marketing 6 (1): 122-27. https://izlik.org/JA44TG98DK.
EndNote
Terentyeva İV, Starodubtsev MP, Timonin Aİ, Pugacheva NB, Zykova NN, Lunev AN, Ezhov SG, Starikova LD (01 Mart 2016) Assessment of State Services Quality and Availability in the Socio-Cultural Sphere. International Review of Management and Marketing 6 1 122–127.
IEEE
[1]İ. V. Terentyeva vd., “Assessment of State Services Quality and Availability in the Socio-Cultural Sphere”, IRMM, c. 6, sy 1, ss. 122–127, Mar. 2016, [çevrimiçi]. Erişim adresi: https://izlik.org/JA44TG98DK
ISNAD
Terentyeva, İrina V. - Starodubtsev, Mikhail P. - Timonin, Andrey İ. - Pugacheva, Natalya B. - Zykova, Nadezhda N. - Lunev, Alexander N. - Ezhov, Sergey G. - Starikova, Lyudmila D. “Assessment of State Services Quality and Availability in the Socio-Cultural Sphere”. International Review of Management and Marketing 6/1 (01 Mart 2016): 122-127. https://izlik.org/JA44TG98DK.
JAMA
1.Terentyeva İV, Starodubtsev MP, Timonin Aİ, Pugacheva NB, Zykova NN, Lunev AN, Ezhov SG, Starikova LD. Assessment of State Services Quality and Availability in the Socio-Cultural Sphere. IRMM. 2016;6:122–127.
MLA
Terentyeva, İrina V., vd. “Assessment of State Services Quality and Availability in the Socio-Cultural Sphere”. International Review of Management and Marketing, c. 6, sy 1, Mart 2016, ss. 122-7, https://izlik.org/JA44TG98DK.
Vancouver
1.İrina V. Terentyeva, Mikhail P. Starodubtsev, Andrey İ. Timonin, Natalya B. Pugacheva, Nadezhda N. Zykova, Alexander N. Lunev, Sergey G. Ezhov, Lyudmila D. Starikova. Assessment of State Services Quality and Availability in the Socio-Cultural Sphere. IRMM [Internet]. 01 Mart 2016;6(1):122-7. Erişim adresi: https://izlik.org/JA44TG98DK