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Yıl 2013, Cilt: 3 Sayı: 4, 153 - 163, 01.12.2013

Edem Max Azila-gbettor Simon Mesa Kwodjo Avorga Lydia Sylvia Danku Eli Ayawo Atatsi

Öz

Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Yıl 2013, Cilt: 3 Sayı: 4, 153 - 163, 01.12.2013

Edem Max Azila-gbettor Simon Mesa Kwodjo Avorga Lydia Sylvia Danku Eli Ayawo Atatsi

Öz

This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

Anahtar Kelimeler

Servicescape/physical evidence quality healthcare delivery public hospitals quality service

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Ayrıntılar

Diğer ID JA77TN59UH
Bölüm Araştırma Makalesi
Yazarlar

Edem Max Azila-gbettor Bu kişi benim

Simon Mesa Kwodjo Avorga Bu kişi benim

Lydia Sylvia Danku Bu kişi benim

Eli Ayawo Atatsi Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2013
Yayımlandığı Sayı Yıl 2013 Cilt: 3 Sayı: 4

Kaynak Göster

APA Azila-gbettor, E. M., Avorga, S. M. K., Danku, L. S., Atatsi, E. A. (2013). Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing, 3(4), 153-163.
AMA Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. Aralık 2013;3(4):153-163.
Chicago Azila-gbettor, Edem Max, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, ve Eli Ayawo Atatsi. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3, sy. 4 (Aralık 2013): 153-63.
EndNote Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA (01 Aralık 2013) Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing 3 4 153–163.
IEEE E. M. Azila-gbettor, S. M. K. Avorga, L. S. Danku, ve E. A. Atatsi, “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”, IRMM, c. 3, sy. 4, ss. 153–163, 2013.
ISNAD Azila-gbettor, Edem Max vd. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3/4 (Aralık 2013), 153-163.
JAMA Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3:153–163.
MLA Azila-gbettor, Edem Max vd. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing, c. 3, sy. 4, 2013, ss. 153-6.
Vancouver Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3(4):153-6.