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Yıl 2016, Cilt: 6 Sayı: 4, 1013 - 1019, 01.09.2016

Mubarak Aldosari Yusnidah Ibrahim Norlida Binti Abdul Manab Ebrahim Mohammed Al-matari Eqab Aiyadh Alotaibi

Öz

Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge

Yıl 2016, Cilt: 6 Sayı: 4, 1013 - 1019, 01.09.2016

Mubarak Aldosari Yusnidah Ibrahim Norlida Binti Abdul Manab Ebrahim Mohammed Al-matari Eqab Aiyadh Alotaibi

Öz

Extant empirical research has established a significant and positive relationship between Cooperative Health Insurance (CHI) service characteristics and expatriates’ satisfaction. The present study investigated the psychological mechanism underlying these relationships by incorporating customer knowledge as a mediating variable. A self-report survey-based was used to collect data from 384 expatriates employed by both service and manufacturing organizations located in five main regions of Saudi Arabia, representing Central region, the Eastern region, the Western region, the Northern region and the Southern region. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), we found a significant positive relationship between availability of CHI service is positively related to expatriates’ satisfaction. Similarly, the results indicated that perceived service quality of CHI had a significant positive relationship with expatriates’ satisfaction. As expected, customer knowledge was found to mediate the relationship between availability of CHI service and expatriates’ satisfaction. In addition, we also found customer knowledge to be a significant mediating variable between perceived service quality of CHI and expatriates’ satisfaction. Implications of the study in the Saudi Arabian context have been discussed.

Anahtar Kelimeler

product characteristics service characteristics perceived service quality customer knowledge expatriates’ satisfaction

Toplam 0 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA47NY74KV
Bölüm Araştırma Makalesi
Yazarlar

Mubarak Aldosari Bu kişi benim

Yusnidah Ibrahim Bu kişi benim

Norlida Binti Abdul Manab Bu kişi benim

Ebrahim Mohammed Al-matari Bu kişi benim

Eqab Aiyadh Alotaibi Bu kişi benim

Yayımlanma Tarihi 1 Eylül 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 6 Sayı: 4

Kaynak Göster

APA Aldosari, M., Ibrahim, Y., Manab, N. B. A., Al-matari, E. M., vd. (2016). Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge. International Review of Management and Marketing, 6(4), 1013-1019.
AMA Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge. IRMM. Eylül 2016;6(4):1013-1019.
Chicago Aldosari, Mubarak, Yusnidah Ibrahim, Norlida Binti Abdul Manab, Ebrahim Mohammed Al-matari, ve Eqab Aiyadh Alotaibi. “Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge”. International Review of Management and Marketing 6, sy. 4 (Eylül 2016): 1013-19.
EndNote Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA (01 Eylül 2016) Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge. International Review of Management and Marketing 6 4 1013–1019.
IEEE M. Aldosari, Y. Ibrahim, N. B. A. Manab, E. M. Al-matari, ve E. A. Alotaibi, “Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge”, IRMM, c. 6, sy. 4, ss. 1013–1019, 2016.
ISNAD Aldosari, Mubarak vd. “Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge”. International Review of Management and Marketing 6/4 (Eylül 2016), 1013-1019.
JAMA Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge. IRMM. 2016;6:1013–1019.
MLA Aldosari, Mubarak vd. “Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge”. International Review of Management and Marketing, c. 6, sy. 4, 2016, ss. 1013-9.
Vancouver Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Linking Cooperative Health Insurance Service Characteristics to Expatriates’ Satisfaction: Mediating Role of Customer Knowledge. IRMM. 2016;6(4):1013-9.