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Yıl 2017, Cilt: 7 Sayı: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

Öz

Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach

Yıl 2017, Cilt: 7 Sayı: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

Öz

The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services in order to achieve benchmarked retail efficiency. In-depth literature review on lean manufacturing research has been gauged and three potential retailers practising value added services have been identified for conducting the present case study. In situ, primary data have been captured and processed for necessary calculation. The notion of takt time has been introduced in retailing and a new concept of relative efficiency has also been developed to accomplish increased efficiency with more value added services (VAS). In order to provide more value added services, retail managers have to be lean thinking oriented. The results obtained in the three retailers are good enough to implement lean tools and enhance day to day efficiency at the outlets. Therefore; various improvement proposals have been identified along with managerial implications.

Anahtar Kelimeler

Lean Manufacturing Lean Principles Relative Efficiency Retail Stores Takt Time Value Added Services

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Ayrıntılar

Diğer ID JA83VG56ZT
Bölüm Araştırma Makalesi
Yazarlar

Mwafak Shakoor Bu kişi benim

Mohamed Rafik Qureshi Bu kişi benim

Wisam Abu Jadayil Bu kişi benim

Nasser Jaber Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 7 Sayı: 2

Kaynak Göster

APA Shakoor, M., Qureshi, M. R., Jadayil, W. A., Jaber, N. (2017). Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing, 7(2), 360-366.
AMA Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. Haziran 2017;7(2):360-366.
Chicago Shakoor, Mwafak, Mohamed Rafik Qureshi, Wisam Abu Jadayil, ve Nasser Jaber. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7, sy. 2 (Haziran 2017): 360-66.
EndNote Shakoor M, Qureshi MR, Jadayil WA, Jaber N (01 Haziran 2017) Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing 7 2 360–366.
IEEE M. Shakoor, M. R. Qureshi, W. A. Jadayil, ve N. Jaber, “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”, IRMM, c. 7, sy. 2, ss. 360–366, 2017.
ISNAD Shakoor, Mwafak vd. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7/2 (Haziran 2017), 360-366.
JAMA Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7:360–366.
MLA Shakoor, Mwafak vd. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing, c. 7, sy. 2, 2017, ss. 360-6.
Vancouver Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7(2):360-6.