ÇALIŞMA YAŞAMINDA DUYGULAR VE DUYGUSAL EMEK: SOSYOLOJİ, PSİKOLOJİ VE ÖRGÜT TEORİSİ AÇISINDAN BİR DEĞERLENDİRME

Yıl 2005, Sayı: 50, 813 - 834, 13.10.2010

H. Şebnem Seçer

Öz

Bu çalışmada, birçok işin rol gerekliliklerinden biri olarak kabul edilen duygusal emek olgusunun temelleri sosyoloji, psikoloji ve örgüt teorisi ışığında incelenmektedir. Bu kapsamda duygu olgusu, sosyolojik ve psikolojik açıklamaları ile örgüt teorisindeki rasyonalite görüşleri çerçevesinde ele alınmaktadır. Duygusal emek olgusu genel hatlarıyla değerlendirildikten sonra, sınırlı rasyonellik olgusunun duygusal emeğe katkısı belirtilmektedir.

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