Decision-making under operational pressure: A study on air cargo employees

Öz

This study examines the relationship between perceived time pressure and decision-making styles among air cargo workers. Air cargo operations require speed, accuracy, procedural compliance, and coordination within a safety-critical environment. Drawing on bounded rationality and dual-process perspectives, the study evaluates rational, intuitive, dependent, avoidant, and spontaneous decision-making styles separately. A quantitative, cross-sectional, and correlational design was used. Data were collected through an online survey from 240 operational employees working in air cargo companies in Türkiye. Confirmatory factor analysis assessed construct validity, and internal consistency coefficients assessed reliability. Hypotheses were tested through correlation and hierarchical regression analyses. Perceived time pressure was negatively associated with rational decision-making and positively associated with intuitive, dependent, avoidant, and spontaneous decision-making. Contrary to the initial hypothesis, its positive association with dependent decision-making suggests that seeking advice or approval may serve coordination and risk-sharing functions in air cargo operations. The results do not indicate a simple shift from analytical to intuitive processing. They reveal a multidimensional pattern in which several decision tendencies become salient together. The study extends decision-making style and dual-process perspectives by showing that operational pressure is associated with the joint salience of cognitive, social, and action-oriented tendencies. It also suggests that the meaning of dependent decision-making may vary across organizational contexts.

Anahtar Kelimeler

• Time pressure
• decision-making styles
• air cargo
• aviation
• operational pressure

Etik Beyan

This article meets the standards of research and publication ethics.

Operasyonel baskı altında karar verme: Hava kargo çalışanları üzerine bir çalışma

Öz

Bu çalışma, hava kargo çalışanlarında algılanan zaman baskısı ile karar verme stilleri arasındaki ilişkiyi incelemektedir. Hava kargo operasyonları, emniyet-kritik bir ortamda hız, doğruluk, prosedürel uyum ve koordinasyonun birlikte sürdürülmesini gerektirir. Sınırlı rasyonellik ve çift süreç yaklaşımına dayanan çalışmada rasyonel, sezgisel, bağımlı, kaçıngan ve kendiliğinden karar verme stilleri ayrı ayrı ele alınmıştır. Araştırma nicel, kesitsel ve ilişkisel bir tasarımla yürütülmüştür. Veriler, Türkiye’deki hava kargo işletmelerinde çalışan 240 operasyon personelinden çevrim içi anketle toplanmıştır. Yapı geçerliği doğrulayıcı faktör analiziyle, güvenirlik iç tutarlılık katsayılarıyla değerlendirilmiştir. Hipotezler korelasyon ve hiyerarşik regresyon analizleriyle test edilmiştir. Algılanan zaman baskısı rasyonel karar vermeyle negatif; sezgisel, bağımlı, kaçıngan ve kendiliğinden karar vermeyle pozitif yönde ilişkili bulunmuştur. Başlangıçtaki hipotezin tersine, bağımlı karar vermeyle ortaya çıkan pozitif ilişki, görüş ve onay aramanın hava kargo operasyonlarında koordinasyon ve risk paylaşımı işlevi görebileceğini düşündürmektedir. Bulgular, analitik süreçlerden sezgisel süreçlere basit bir geçişe işaret etmemektedir. Bunun yerine, birden fazla karar eğiliminin aynı anda belirginleştiği çok boyutlu bir örüntü ortaya koymaktadır. Çalışma, operasyonel baskının bilişsel, sosyal ve eylem odaklı eğilimlerin birlikte belirginleşmesiyle ilişkili olduğunu göstererek karar verme stilleri ve çift süreç literatürünü genişletmektedir. Bağımlı karar vermenin anlamı örgütsel bağlama göre değişebilir. Bu sonuç, karar verme stillerinin örgütsel koşullardan bağımsız ve değişmez eğilimler olarak yorumlanamayacağını ortaya koymaktadır.

Anahtar Kelimeler

• Zaman baskısı
• karar verme stilleri
• hava kargo
• havacılık
• operasyonel baskı

Kaynakça

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