Ethical Leadership, Intrapreneurship and Service Innovation Behavior: The Mediating Role of Work Engagement

Öz

Purpose: The main purpose of this study that scrutinizes how to make more effective of chambers of commerce and industry affiliated to the Union of Chambers and Commodity Exchanges in Turkey in terms of organizational and managerial aspects is to examine the associations between ethical leadership, work engagement, intrapreneurship, and service innovation behavior. Methodology: The data were collected from 568 employees employed in the chambers of commerce and industry operating in Turkey. The confirmatory factor analysis was applied for the validity and reliability of the measurement tools. The good fit values and mediation role of the model were determined with the AMOS Structural Equation Model. Findings: It was determined that ethical leadership had a statistically significant effect on work engagement, intrapreneurship, and the sub-factors of service innovation behavior (employee service innovation behavior and new service development). The results showed that work engagement partially mediated the effect of ethical leadership on internal entrepreneurship and the effect of ethical leadership on sub-factors of service innovation behavior. Practical Implications: It is thought that the study is important in terms of providing empirical contributions to ethical leadership, service innovation, intrapreneurship and work engagement literature. Originality: The research is unique in terms of revealing the organizational behavior of employees in professional organizations and introducing the employees in these organizations to the literature.

Anahtar Kelimeler

• Ethical Leadership
• Service Innovation
• Intrapreneurship
• Work Engagement

Etik Liderlik, İç Girişimcilik ve Hizmet İnovasyon Davranışı: İşe Bağlılığın Aracılık Rolü

Öz

Amaç: Türkiye’de TOBB’a bağlı ticaret ve sanayi odalarının örgütsel ve yönetsel açıdan nasıl daha etkin hale getirilebileceği sorununu irdeleyen bu çalışmanın temel amacı etik liderlik, işe bağlılık, iç girişimcilik, hizmet inovasyon davranışı arasındaki ilişkileri analiz etmektir. Yöntem: Türkiye’de faaliyet gösteren ticaret odaları, sanayi odaları, ticaret ve sanayi odalarında görev yapan 568 işgörenden toplanan veriler analiz edilmiştir. Ölçüm araçlarının geçerlilik ve güvenilirlikleri için doğrulayıcı faktör analizi, modelin iyi uyum değerleri ve aracılık rolü için AMOS Yapısal Eşitlik Modeli kullanılmıştır. Bulgular: Etik liderliğin işe bağlılık, iç girişimcilik, hizmet inovasyon davranışının alt faktörü işgören hizmet inovasyon davranışı ve yeni hizmet geliştirme üzerinde istatistiksel olarak anlamlı bir etkisinin olduğu tespit edilmiştir. İşe bağlılık, etik liderliğin iç girişimciliğe etkisine, etik liderliğin hizmet inovasyon davranışının alt faktörlerine etkisine kısmi olarak aracılık etmektedir. Sonuç ve Öneriler: Çalışmanın etik liderlik, hizmet inovasyonu, iç girişimcilik ve işe bağlılık literatürüne ampirik katkılar sağlaması bakımından önem arz ettiği düşünülmektedir. Özgün Değer: Araştırma meslek örgütlerindeki işgörenlerin örgütsel davranışlarının ortaya çıkarılması ve bu örgütlerdeki işgörenleri literatüre tanıtabilmek bağlamında özgündür.

Anahtar Kelimeler

• Etik Liderlik
• Hizmet İnovasyonu
• İç Girişimcilik
• İşe Bağlılık

Kaynakça

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