SAĞLIK KURUMLARINDA ÇALIŞAN PERSONELİN İŞ STRESİ, YORGUNLUK VE TÜKENMİŞLİK İLİŞKİSİ

Yıl 2018, Cilt: 6 , 125 - 136, 24.12.2018

Velittin Kalınkara , İşıl Kalaycı

https://doi.org/10.21923/jesd.369346

Cited By: 5

Öz

Araştırma Isparta’daki
bazı sağlık kurumlarında yürütülmüştür. Sağlık personelinin iş yükü, yorgunluk
ve tükenmişlik ilişkisini belirlemeye dönük bu çalışma hasta ile doğrudan
ilişkili çalışan hekim, hemşire ve yardımcı personel üzerinde
gerçekleştirilmiştir. Sağlık çalışanlarının iş stresi, yorgunluk ve
tükenmişliğini belirlemede İsveç İş Yükü-Kontrol-Destek Anketi, Merhamet
Ölçeği ve Maslach Tükenmişlik Envanteri kullanılmıştır. İş stresi,
yorgunluk ve tükenmişlik ilişkisini belirlemede korelasyon analizi; meslek,
cinsiyet, yaş, deneyim, zorlanma durumu ve işin zorluk derecesinin iş stresi,
yorgunluk ve tükenmişlik üzerindeki etkisini belirlemede varyans analizi ve t
testi uygulanmıştır.

Araştırma sonucunda
Merhamet Ölçeği ve Maslach Tükenmişlik Ölçeği alt boyutları arasında yüksek
korelasyon izlenmektedir. Özellikle duyarsızlaşma alt boyutu ile
Merhamet Ölçeği alt boyutları arasındaki korelasyon yüksektir (p<0,01). Yaş
ilerledikçe (p<0,01) ve eğitim düzeyi yükseldikçe iş yükü azalmakta
(p<0,05), iş kontrolü (p<0,01) artmaktadır. Düşük eğitim, düşük gelir ve
fiziksel zorlanma yardımcı personelin iş stresini artırmaktadır. Hemşirelerin
(p<0,01) sosyal destek gereksinimi hekim ve yardımcı personelden daha
yüksektir. Zorlanma arttıkça iş yükü (p<0,01) ve sosyal destek gereksinimi
(p<0,01) artmakta; yaş ilerledikçe duygusal tükenme azalmakta (p<0,02) ve
kişisel başarısızlık artmakta (p<0,01); eğitim yükseldikçe duygusal tükenme
artmaktadır (p<0,01).   

Anahtar Kelimeler

Sağlık Kurumu, Personel, İş Stresi, Yorgunluk, Tükenmişlik

WORK LOAD, FATIGUE AND BURNOUT RELATIONSHIP BETWEEN THE HEALTH PER-SONNEL

Öz

The research was conducted in some health institutions in Isparta. This study aimed to determine the relationship of workload, fatigue and exhaustion of health person-nel to physicians, nurses and helpful staff directly related to the patient. The Swedish Work Load-Control-Support Questionnaire, the Compassion Questionnaire, and the Maslach Burnout Inventory were used to determine healthcare workers' work stress, fatigue and exhaustion. Correlation analysis in determining the relati-onship between work stress, fatigue and burnout; variance analysis and t test were used to determine the degree of job stress, gender, age, experience, strain and job difficulty on job stress, fatigue and burnout.

As a result of the research, there is a high correlation between the Compassion Scale and Maslach Burnout Scale subscales. In particular, the correlation between the de-personalization subscale and the Compassion Scale subscales was high (p<0.01). As age progressed (p<0.01) and as education level increased, workload decreased (p<0,05) and work control increased (p<0.01). Low education, low income and phy-sical strain are increasing job stress of the helpful staff. Nurses (p<0.01) had higher social support needs than doctors and helpful staff. Work load (p<0.01) and social support requirement (p<0.01) increase with increasing difficulty; As age progres-sed, emotional exhaustion decreased (p<0,02) and personal failure increased (p<0.01); emotional exhaustion increases as education increases (p<0.01).

Anahtar Kelimeler

Health Authority, Personnel, Work stress, Fatigue, Burnout

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