Enterprise and Artificial Enterprise Resource Planning Processes and Their Evaluation in Terms of Public Audit Processes

Öz

Our study undertakes the evaluation of enterprise resource planning (ERP) software, a crucial strategic tool for the public sector and digital transformation. These software solutions hold significant value for the public sector, distinguishing themselves as comprehensive and strategic tools beyond basic applications. They encompass business functions and serve as critical components in digital transformation initiatives. The study involved searches on Google Scholar and Web of Science using keywords such as "public administration", "enterprise resource planning", "municipalities", "government", and "enterprise resource planning software". Through this approach, we aimed to draw upon national and international literature to discuss the implications of ERP software for public administration. Furthermore, a comprehensive evaluation was provided for domain experts. This enabled the assessment of successful and unsuccessful enterprise resource planning projects and studies in Turkey and globally, allowing for a thorough examination of success and failure factors. Additionally, an evaluation was conducted on the most current approach for enterprise resource planning, which incorporates artificial intelligence technology, known as intelligent enterprise resource planning. Thus, this study can be considered as one of the most profound and comprehensive works conducted in the Turkish literature on this subject matter.

Anahtar Kelimeler

• Public administration
• enterprise resource planning
• intelligent enterprise resource planning
• business intelligence
• public audit

Kurumsal ve Akıllı Kurumsal Kaynak Planlama Süreçleri ve Kamu Denetim Süreçleri Açısından Değerlendirilmesi

Öz

Çalışmamızda kamu sektörü ve dijital dönüşüm için önemli bir stratejik araç olan kurumsal kaynak planlama yazılımları değerlendirilmektedir. Kurumsal kaynak planlama yazılımları kamu sektörü için oldukça değerli bir yazılım araçlarıdır. Basit bir yazılımdan farklı, kapsamlı ve stratejik araçlardır. İşletme fonksiyonlarını kapsayan, kritik değerde dijital dönüşüm araçlarıdır. Çalışmada, “kamu yönetimi”, “kurumsal kaynak planlama”, “belediyeler”, “devlet ve kurumsal kaynak planlama yazılımı” arama sözcükleri ile Google Scholar ve Web of Science üzerinde aramalar gerçekleştirilmiştir. Bu sayede ulusal ve uluslararası literatürden faydalanılarak kurumsal kaynak planlama yazılımlarının kamu yönetim açısından tartışılması hedeflenmiştir. Ayrıca, alan uzmanları için kapsamlı bir değerlendirme sunulmuştur. Türkiye’de ve dünyada başarılı ve başarısız kurumsal kaynak planlama projeleri ve çalışmaları bu sayede değerlendirilebilmiş ve başarı ve başarısızlık faktörleri kapsamlı bir şekilde ele alınmıştır. Ayrıca kurumsal kaynak planlama için yapay zeka teknlojisini içine alan en güncel yaklaşım olan akıllı kurumsal kaynak planlama konusunda değerlendirmede bulunulmuştur. Bu yönüyle Türkçe literatürde gerçekleştirilen en derin ve kapsamlı çalışma olarak ifada edilebilir.

Anahtar Kelimeler

• Kamu yönetimi
• kurumsal kaynak planlama
• akıllı kurumsal kaynak planlama
• iş zekası
• kamu denetimi

Kaynakça

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