Kök Neden Analizi için Süreç Madenciliği: Sistematik Literatür İncelemesi

Öz

Mevcut süreç madenciliği tekniklerinin çoğu süreç keşfi, uygunluk kontrolü ve iş süreci performansına odaklanır. Ancak, süreç madenciliğinde performans ve uyumluluk sorunlarının kök nedenlerini analiz etme ve belirleme konusunda nispeten az araştırma yapılmıştır. Bu makalede, iş süreçlerinde kök neden analizine (RCA) süreç madenciliğini uygulamanın kullanımını, faydalarını ve zorluklarını deneysel bir bakış açısıyla incelemek için sistematik bir literatür incelemesi (SLR) sunulmaktadır. Bu çalışma, RCA'da süreç madenciliğinin en son ve pratik uygulamalarına genel bir bakış sunarak, bu alandaki zorlukları ve pratik sınırlamaları ele alma fırsatlarını vurgulamaktadır. Bulgular, yeni RCA tekniklerinin geliştirilmesini desteklemeyi ve çeşitli ihtiyaçlara göre uyarlanmış, özel özelliklere sahip ve uygun RCA yöntemlerinin seçimine rehberlik etmeyi amaçlamaktadır.

Anahtar Kelimeler

• Süreç Madenciliği
• Kök Neden Analizi
• Sistematik Literatür Tarama

Process Mining for Root Cause Analysis: A Systematic Literature Review

Öz

Process mining techniques mostly focus on process discovery, conformance checking, and business process performance. However, relatively little research has been done on analyzing and identifying the root causes of compliance and performance issues in process mining. In this paper, we present a systematic literature review (SLR) that explores the use, stages, approaches, challenges of applying process mining to root cause analysis (RCA) in business processes from an empirical perspective. This SLR offers an overview of the state-of-the-art and applications of process mining in RCA, highlighting opportunities to address challenges and practical limitations in this domain. The findings aim to support the implement of novel RCA techniques and guide the selection of appropriate RCA methods with specific features tailored to various needs.

Anahtar Kelimeler

• Process Mining
• Root Cause Analysis
• Systematic Literature Review

Kaynakça

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