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WORK-FAMILY CONFLICT IN HOSPITALITY INDUSTRY EMPLOYEES: AN APPLICATION IN IZMIR

Yıl 2015, , 75 - 88, 30.04.2015
https://doi.org/10.15637/jlecon.74

Öz

This study investigated the impact of work-Family conflict on hospitality industry workers in
Izmir Province. This study tries to identify the variables that hospitality organizations can take to help
their employees resolve their work–family challenges. A total of 248 respondents were selected for the
study using simple sampling technique. The Instrument used for data collection is Work-Family
conflict scale which was developed by Netemeyer, Boles and McMurrian (1996). Demographic
characteristics and Logistic Regression Analysis were used to test hypotheses that were generated for
the study at 0.05 alpha levels. Finding reveals that there was a significant level of work-family conflict
in the hospitality industry in Izmir province. Also, it was found that a significant difference exists
between age groups, Title of the employee, genders, having children, married and single respondents`
experience of work-family conflict. Based on the findings of the study, it was recommended that the
level of family responsibilities of the employees need to be considered before assigning
responsibilities.  

Kaynakça

  • ALLEN D., D. E. L. HERST, C. S. BRUCK and M. SUTTON, (2000). “Consequences Associated with Work-to- Family Conflict: A Review and Agenda for Future Research”, Journal of Occupational Health Psychology, Vol. 5, 2000, ss. 278-30
  • BUİCK, I. ve THOMAS, M. (2001), Why do middle managers in hotels burn out?, İnternational Journal of Contemporary Hospitality Management, 13 (6), 304-309.
  • BURKE, R. J., KOYUNCU, M., & FİKSENBAUM, L. (2013). Antecedents and Consequences of Work-Family Conflict and Family-Work Conflict Among Frontline Employees in Turkish Hotels. IUP Journal Of Management Research, 12(4), 39-55.
  • COŞKUNER Selda ve ŞENER Arzu. (2013). Akademisyenlerin İş ve Aile Karakteristiklerinin Evlilik, Aile ve Yaşam Tatmini İle İlişkisi: İş ve Aile Çatışmasının Aracı Rolü, 2013, http://www.sdergi.hacettepe.edu.tr/makaleler.htm
  • CUSHİNG, K. (2004). Concerns Raised over UK long-hours culture, Caterer and Hotelkeeper, 193, (4327).
  • ÇARIKÇI, İlker (2002), “Gender Differences in Work Family Conflict Among Managers in Turkey: Non Western Perspectıve”, EURAM, May 2002, Stockholm, Sweden.
  • ÇARIKÇI, H.İ.,OKSAY, A., ÇİFTÇİ, M. ve DERYA, S. (2009), Türk Yöneticilerinde İş Aile Yaşam Çatışması, International Davraz Congress, 24-27 September, Isparta, 159-160..
  • DEERY, Margaret ve JAGO, Leo (2009) A framework for work – life balance practices: Addressing the needs of the tourism industry, Tourism and Hospitality Research 9, 97– 108
  • DUXBURRY, Linda Elizabeth ve Alan Christopher HİGGİNS (1991), Gender Differences in Work Family Conflict, Journal of Applied Psychology, 76 (1): 60-74.
  • EFEOĞLU İ. E. (2006) İş-Aile Yaşam Çatışmasının İş Stresi, İş Doyumu Ve Örgütsel Bağlılık Üzerindeki Etkileri: İlaç Sektöründe Bir Araştırma,Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Doktora Tezi.
  • ELLOY, David F.; (2004), “Antecedents of Work-Family Conflict AmongmDual-Career Couples: An Australian Study”, Cross Cultural Management, 11(4), ss. 17-27.
  • FRONE, Michael R., MARCİA, Russell ve M. Lynne COOPER (1997), “Relation of WorkLife Conflict to Health Outcomes: A Four-Year Longitudinal Study Of Employed Parents,” Journal of Occupational and Organizational Psychology, 70: 325-335.
  • GREENHAUS, Jeffrey H.ve Gary N. POWELL; (2003), “When Work and family Collide: Deciding Between Competing Role Demands”, OrganizationalmBehavior and Human Decision Processes, 90, ss. 291-303.
  • HARELL, Frank E. (2001), Regression Modelling Strategies With Applications to Linear Models, Logistic Regression, and Survival Analysis, Springer –Verlag NewYork, Inc., p: 126.
  • KARAPINAR, Bayhan, P., İLSEV, A., & ERGENELİ, A. (2006). İş-Aile ve Aile-İş Çatışmasına Etki Eden Demografik Değişkenler ve Bu Çatışmalar Arasındaki İlişki. Hacettepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 24(2), 85.
  • KARATEPE, O.M. (2011). Job resourcefulness as a moderator of the work–family conflict — job satisfaction relationship: A study of hotel employees in Nigeria. Journal of Hospitality and Tourism Management, 18, 10–17.
  • KARATEPE, O.M., ALESHİNLOYE, K.D. (2009). Emotional dissonance and emotional exhaustion among hotel employees in Nigeria. International Journal of Hospitality Management 28, 349–358.
  • KARATEPE, O. M. (2008). Chapter 12: Work-family conflict and facilitation: implications for hospitality researchers. Handbook Of Hospitality Human Resources Management, 237-264. doi:10.1016/B978-0-08-045081-0.50015-X
  • KOFOMİDOS, J. R.(1993) Balancing Act, Jossey-Bass, San Francisco, , s.125.
  • KOSSEK. E. E., OZEKİ, C. (1998). Work- family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior/human resources research. Journal of Applied Psychology, 83: 139- 149.
  • KOYUNCU, M., BURKE, R., & FIKSENBAUM, l. (2009). Work-Family Conflict Among Turkish Managers: Potential Antecedents And Consequences. İş Güç Endüstri İlişkileri Ve İnsan Kaynakları Dergisi, 11(1), 1
  • KOYUNCU M., BURKE Ronald J., WOLPİN Jacob, (2012),"Work-family conflict, satisfactions and psychological well-being among women managers and professionals in Turkey", Gender in Management: An International Journal, Vol. 27 Iss: 3 pp. 202 – 213
  • KÜÇÜKUSTA Deniz (2007). Konaklama İşletmelerinde iş-yaşam dengesi sorunları ve çözüme yönelik yaklaşımlar” Dokuz Eylül Üniversitesi, Sosyal Bilimler Enstitüsü Dergisi Cilt 9, Sayı: 3
  • NETEMEYER, R.G., J.S. BOLES ve R. MCMURRIAN (1996), “Development and Validation of Work-Family Conflict and Family-Work Conflict Scales”, Journal of Applied Psychology, 80: 400-409.
  • NETEMEYER Richard G., MAXHAM III James G., & PULLİG Chris (2005). Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent, Journal of Marketing Vol. 69 (April 2005), 130–143.
  • ÖZDAMAR, Kazım, (2004) Paket programlar ile İstatistiksel Veri Analizi, Kaan Kitabevi, Eskişehir,
  • ÖZDEVECİOĞLU Mahmut, DORUK, Nihal Çakmak (2009). Organizasyonlarda iş-aile ve aile is çatısmalarının çalısanların iş ve yasam tatminleri üzerindeki etkisi, http://iibf.erciyes.edu.tr/dergi/sayi33/5.k%C4%B1s%C4%B1m.pdf
  • ÖZMETE Emine, EKER Işıl (2013). İş-Aile Yaşamı Çatışması ile Başa Çıkmada Kullanılan Bireysel ve Kurumsal Stratejilerin Değerlendirilmesi, Sosyal Güvenlik Dergisi, Ocak 2013, Cilt 3, Sayı 1, Sayfa 19-49. P-ISSN: 2146 – 4839
  • ÖZSOY, Osman (2002), Değişen Dünyada Meslek Seçimi, Geleceğin Meslekleri, (İstanbul: Hayat Yayınları), s.106.
  • POLİCY BRİEF (2006), Work and Family Life Balance, No: 3, http://www.rch.org.au/emplibrary/ccch/PB3_Work-family_balance1, pdf (11.04. 2010).
  • STİER H, EPSTEİN Noah L., BRAUN M., (2012) Work-family conflict in comparative perspective:The role of social policies, Research in Social Stratification and Mobility 30 265–279.
  • TROMP, D. M., BLOMME R. J., 2012. The effect of effort expenditure, job control and work-home arrangements on negative work-home interference in the hospitality industry, International Journal of Hospitality Management 31, 1213– 1221.
  • YANARDAĞ M. Özgür ve AVCI, Mehmet (2012). Turizm Sektöründe İstihdam Sorunları: Marmaris, Fethiye, Bodrum İlçeleri Üzerine Ampirik Bir İnceleme, Ege Stratejik Araştırmalar Dergisi, c. 3, s. 2, s. 39-62.
  • YILDIZ Z. (2011). Turizmin Sektörünün Gelişimi ve İstihdam Üzerindeki Etkisi, Süleyman Demirel Üniversitesi Vizyoner Dergisi, c.3, s.5. s.54-71
  • WİLLİAMSON, Amanda, LEWİS Kate and MASSEY Claire (2011) Work-Life Balance in Small Business: The Impact of Firm and Family Milestones https://www.academia.edu/1136224/WorkLife_Balance_in_Small_Business_The_Imp act_of_Firm_and_Family_Milestones
  • ZHAO, X. R., NAMASİVAYAM, K., (2012). The relationship of chronic regulatory focus to work–family conflict and job satisfaction, International Journal of Hospitality Management 31, 458– 467
  • URL: http://www.tuik.gov.tr/UstMenu.do?metod=temelist

WORK-FAMILY CONFLICT IN HOSPITALITY INDUSTRY EMPLOYEES: AN APPLICATION IN IZMIR

Yıl 2015, , 75 - 88, 30.04.2015
https://doi.org/10.15637/jlecon.74

Öz

This study investigated the impact of work-Family conflict on hospitality industry workers in
Izmir Province. This study tries to identify the variables that hospitality organizations can take to help
their employees resolve their work–family challenges. A total of 248 respondents were selected for the
study using simple sampling technique. The Instrument used for data collection is Work-Family
conflict scale which was developed by Netemeyer, Boles and McMurrian (1996). Demographic
characteristics and Logistic Regression Analysis were used to test hypotheses that were generated for
the study at 0.05 alpha levels. Finding reveals that there was a significant level of work-family conflict
in the hospitality industry in Izmir province. Also, it was found that a significant difference exists
between age groups, Title of the employee, genders, having children, married and single respondents`
experience of work-family conflict. Based on the findings of the study, it was recommended that the
level of family responsibilities of the employees need to be considered before assigning
responsibilities.  

Kaynakça

  • ALLEN D., D. E. L. HERST, C. S. BRUCK and M. SUTTON, (2000). “Consequences Associated with Work-to- Family Conflict: A Review and Agenda for Future Research”, Journal of Occupational Health Psychology, Vol. 5, 2000, ss. 278-30
  • BUİCK, I. ve THOMAS, M. (2001), Why do middle managers in hotels burn out?, İnternational Journal of Contemporary Hospitality Management, 13 (6), 304-309.
  • BURKE, R. J., KOYUNCU, M., & FİKSENBAUM, L. (2013). Antecedents and Consequences of Work-Family Conflict and Family-Work Conflict Among Frontline Employees in Turkish Hotels. IUP Journal Of Management Research, 12(4), 39-55.
  • COŞKUNER Selda ve ŞENER Arzu. (2013). Akademisyenlerin İş ve Aile Karakteristiklerinin Evlilik, Aile ve Yaşam Tatmini İle İlişkisi: İş ve Aile Çatışmasının Aracı Rolü, 2013, http://www.sdergi.hacettepe.edu.tr/makaleler.htm
  • CUSHİNG, K. (2004). Concerns Raised over UK long-hours culture, Caterer and Hotelkeeper, 193, (4327).
  • ÇARIKÇI, İlker (2002), “Gender Differences in Work Family Conflict Among Managers in Turkey: Non Western Perspectıve”, EURAM, May 2002, Stockholm, Sweden.
  • ÇARIKÇI, H.İ.,OKSAY, A., ÇİFTÇİ, M. ve DERYA, S. (2009), Türk Yöneticilerinde İş Aile Yaşam Çatışması, International Davraz Congress, 24-27 September, Isparta, 159-160..
  • DEERY, Margaret ve JAGO, Leo (2009) A framework for work – life balance practices: Addressing the needs of the tourism industry, Tourism and Hospitality Research 9, 97– 108
  • DUXBURRY, Linda Elizabeth ve Alan Christopher HİGGİNS (1991), Gender Differences in Work Family Conflict, Journal of Applied Psychology, 76 (1): 60-74.
  • EFEOĞLU İ. E. (2006) İş-Aile Yaşam Çatışmasının İş Stresi, İş Doyumu Ve Örgütsel Bağlılık Üzerindeki Etkileri: İlaç Sektöründe Bir Araştırma,Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Doktora Tezi.
  • ELLOY, David F.; (2004), “Antecedents of Work-Family Conflict AmongmDual-Career Couples: An Australian Study”, Cross Cultural Management, 11(4), ss. 17-27.
  • FRONE, Michael R., MARCİA, Russell ve M. Lynne COOPER (1997), “Relation of WorkLife Conflict to Health Outcomes: A Four-Year Longitudinal Study Of Employed Parents,” Journal of Occupational and Organizational Psychology, 70: 325-335.
  • GREENHAUS, Jeffrey H.ve Gary N. POWELL; (2003), “When Work and family Collide: Deciding Between Competing Role Demands”, OrganizationalmBehavior and Human Decision Processes, 90, ss. 291-303.
  • HARELL, Frank E. (2001), Regression Modelling Strategies With Applications to Linear Models, Logistic Regression, and Survival Analysis, Springer –Verlag NewYork, Inc., p: 126.
  • KARAPINAR, Bayhan, P., İLSEV, A., & ERGENELİ, A. (2006). İş-Aile ve Aile-İş Çatışmasına Etki Eden Demografik Değişkenler ve Bu Çatışmalar Arasındaki İlişki. Hacettepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 24(2), 85.
  • KARATEPE, O.M. (2011). Job resourcefulness as a moderator of the work–family conflict — job satisfaction relationship: A study of hotel employees in Nigeria. Journal of Hospitality and Tourism Management, 18, 10–17.
  • KARATEPE, O.M., ALESHİNLOYE, K.D. (2009). Emotional dissonance and emotional exhaustion among hotel employees in Nigeria. International Journal of Hospitality Management 28, 349–358.
  • KARATEPE, O. M. (2008). Chapter 12: Work-family conflict and facilitation: implications for hospitality researchers. Handbook Of Hospitality Human Resources Management, 237-264. doi:10.1016/B978-0-08-045081-0.50015-X
  • KOFOMİDOS, J. R.(1993) Balancing Act, Jossey-Bass, San Francisco, , s.125.
  • KOSSEK. E. E., OZEKİ, C. (1998). Work- family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior/human resources research. Journal of Applied Psychology, 83: 139- 149.
  • KOYUNCU, M., BURKE, R., & FIKSENBAUM, l. (2009). Work-Family Conflict Among Turkish Managers: Potential Antecedents And Consequences. İş Güç Endüstri İlişkileri Ve İnsan Kaynakları Dergisi, 11(1), 1
  • KOYUNCU M., BURKE Ronald J., WOLPİN Jacob, (2012),"Work-family conflict, satisfactions and psychological well-being among women managers and professionals in Turkey", Gender in Management: An International Journal, Vol. 27 Iss: 3 pp. 202 – 213
  • KÜÇÜKUSTA Deniz (2007). Konaklama İşletmelerinde iş-yaşam dengesi sorunları ve çözüme yönelik yaklaşımlar” Dokuz Eylül Üniversitesi, Sosyal Bilimler Enstitüsü Dergisi Cilt 9, Sayı: 3
  • NETEMEYER, R.G., J.S. BOLES ve R. MCMURRIAN (1996), “Development and Validation of Work-Family Conflict and Family-Work Conflict Scales”, Journal of Applied Psychology, 80: 400-409.
  • NETEMEYER Richard G., MAXHAM III James G., & PULLİG Chris (2005). Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent, Journal of Marketing Vol. 69 (April 2005), 130–143.
  • ÖZDAMAR, Kazım, (2004) Paket programlar ile İstatistiksel Veri Analizi, Kaan Kitabevi, Eskişehir,
  • ÖZDEVECİOĞLU Mahmut, DORUK, Nihal Çakmak (2009). Organizasyonlarda iş-aile ve aile is çatısmalarının çalısanların iş ve yasam tatminleri üzerindeki etkisi, http://iibf.erciyes.edu.tr/dergi/sayi33/5.k%C4%B1s%C4%B1m.pdf
  • ÖZMETE Emine, EKER Işıl (2013). İş-Aile Yaşamı Çatışması ile Başa Çıkmada Kullanılan Bireysel ve Kurumsal Stratejilerin Değerlendirilmesi, Sosyal Güvenlik Dergisi, Ocak 2013, Cilt 3, Sayı 1, Sayfa 19-49. P-ISSN: 2146 – 4839
  • ÖZSOY, Osman (2002), Değişen Dünyada Meslek Seçimi, Geleceğin Meslekleri, (İstanbul: Hayat Yayınları), s.106.
  • POLİCY BRİEF (2006), Work and Family Life Balance, No: 3, http://www.rch.org.au/emplibrary/ccch/PB3_Work-family_balance1, pdf (11.04. 2010).
  • STİER H, EPSTEİN Noah L., BRAUN M., (2012) Work-family conflict in comparative perspective:The role of social policies, Research in Social Stratification and Mobility 30 265–279.
  • TROMP, D. M., BLOMME R. J., 2012. The effect of effort expenditure, job control and work-home arrangements on negative work-home interference in the hospitality industry, International Journal of Hospitality Management 31, 1213– 1221.
  • YANARDAĞ M. Özgür ve AVCI, Mehmet (2012). Turizm Sektöründe İstihdam Sorunları: Marmaris, Fethiye, Bodrum İlçeleri Üzerine Ampirik Bir İnceleme, Ege Stratejik Araştırmalar Dergisi, c. 3, s. 2, s. 39-62.
  • YILDIZ Z. (2011). Turizmin Sektörünün Gelişimi ve İstihdam Üzerindeki Etkisi, Süleyman Demirel Üniversitesi Vizyoner Dergisi, c.3, s.5. s.54-71
  • WİLLİAMSON, Amanda, LEWİS Kate and MASSEY Claire (2011) Work-Life Balance in Small Business: The Impact of Firm and Family Milestones https://www.academia.edu/1136224/WorkLife_Balance_in_Small_Business_The_Imp act_of_Firm_and_Family_Milestones
  • ZHAO, X. R., NAMASİVAYAM, K., (2012). The relationship of chronic regulatory focus to work–family conflict and job satisfaction, International Journal of Hospitality Management 31, 458– 467
  • URL: http://www.tuik.gov.tr/UstMenu.do?metod=temelist
Toplam 37 adet kaynakça vardır.

Ayrıntılar

Bölüm Makaleler
Yazarlar

Çiğdem Özkan

Bekir Esitti

Nilay Köleoğlu

Yayımlanma Tarihi 30 Nisan 2015
Yayımlandığı Sayı Yıl 2015

Kaynak Göster

APA Özkan, Ç., Esitti, B., & Köleoğlu, N. (2015). WORK-FAMILY CONFLICT IN HOSPITALITY INDUSTRY EMPLOYEES: AN APPLICATION IN IZMIR. Journal of Life Economics, 2(2), 75-88. https://doi.org/10.15637/jlecon.74