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WORKING IN ELDERCARE FACILITIES: THE RELATIONSHIP AMONG ATTITUDE, EMOTIONAL LABOR AND WORK-LIFE BALANCE SATISFACTION

Yıl 2018, Cilt: 6 Sayı: 2, 115 - 133, 31.08.2018
https://doi.org/10.22139/jobs.412359

Öz

Aim: Aging population in whole
world brings an increasing demand for care settings for older people. This
increasing demand leads a rise in employee need who can work in this area. Particularly
helping employees to obtain a work-life balance and improving their working
conditions are required for both developing the current service quality and fulfilling
future workforce demand. Therefore, this study examines the relation between
the attitudes towards the elderly and the emotional labor behaviors of the
employees who are thought to be factors affecting the work-life balance of the
nursing home workers.

Method: For this purpose,
attitudes, emotional labor and work-life balance satisfaction of 70 caregiver
and 50 nurses were measured via Kogan’s attitudes toward old people scale, emotional
labor behaviors scale, and work-life balance satisfaction scale respectively.
The relationships among them were analyzed through Pearson product moment
correlation and hierarchical regression analysis.

Findings: Results showed that
attitudes toward older people have influence both on emotional labor and
work-life balance satisfaction. Besides, it was found that the proportion of
usage of the type of used emotional labor (surface acting and deep acting) lead
changes on work-life balance satisfaction.







Results: It has been shown
that research on work-life balance in the field of elder care should also take
into account attitudes towards older people in order to give effective results.
If it is focused on the development of positive attitudes towards older people
and on the attainment of deep acting skills, both the quality of service
offered to seniors and the quality of life of employees can be increased.

Kaynakça

  • Andela, M., Truchot, D. ve Borteyrou, X. (2015). Emotional labour and burnout: Some methodological considerations and refinements. Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportement, 47(4): 321. doi: 10.1037/cbs0000024
  • Aud, M. A., Bostick, J. E., Marek, K. D. ve McDaniel, R. W. (2006). Introducing baccalaureate student nurses to gerontological nursing. Journal of Professional Nursing, 22(2): 73-78. doi: 10.1016/j.profnurs.2006.01.005
  • Ayoǧlu, F. N., Kulakçı, H., Ayyıldız, T. K., Aslan, G. K. ve Veren, F. (2014). Attitudes of Turkish nursing and medical students toward elderly people. Journal of Transcultural Nursing, 25(3): 241-248. doi: 10.1177/1043659613515527
  • Bousfield, C. ve Hutchison, P. (2010). Contact, anxiety, and young people's attitudes and behavioral intentions towards the elderly. Educational Gerontology, 36(6): 451-466. doi: 10.1080/03601270903324362
  • Brotheridge, C. M. ve Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1): 17-39. doi: 10.1006/jvbe.2001.1815
  • Brotheridge, C. M. ve Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1): 57. doi: doi.org/10.1037/1076-8998.7.1.57
  • Carlson, D. S., Kacmar, K. M. ve Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational behavior, 56(2): 249-276. doi: 10.1006/jvbe.1999.1713
  • Celik, S. S., Kapucu, S., Tuna, Z. ve Akkus, Y. (2010). Views and attitudes of nursing students towards ageing and older patients. Australian Journal of Advanced Nursing, The, 27(4): 24.
  • Chandra, V. (2012). Work–life balance: Eastern and western perspectives. The International Journal of Human Resource Management, 23(5): 1040-1056. doi: 10.1080/09585192.2012.651339
  • Cheung, F. Y. L. ve Tang, C. S. K. (2009). Quality of work life as a mediator between emotional labor and work family interference. Journal of Business and Psychology, 24(3): 245-255. doi: 10.1007/s10869-009-9103-7
  • Dodson, L. ve Zincavage, R. M. (2007). “It's Like a Family” Caring Labor, Exploitation, and Race in Nursing Homes. Gender & Society, 21(6): 905-928. doi: 10.1177/0891243207309899
  • Eagly, A. H. ve Chaiken, S. (1993). The psychology of attitudes. Harcourt Brace Jovanovich College Publishers.Eby, L. T., Maher, C. P. ve Butts, M. M. (2010). The intersection of work and family life: The role of affect. Annual Review of Psychology, 61: 599-622. doi: 10.1515/9783110968835.44
  • Edwards, J. R. ve Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25(1): 178-199. doi: 10.2307/259269
  • Fasoli, D. R. (2010). The culture of nursing engagement: A historical perspective. Nursing Administration Quarterly, 34(1): 18-29. doi: 10.1097/naq.0b013e3181c95e7a
  • Fazio, R. H. (1990). Multiple processes by which attitudes guide behavior: The MODE model as an integrative framework. Advances in Experimental Social Psychology, 23: 75-109. doi: 10.1016/s0065-2601(08)60318-4
  • Giallonardo, L. M., Wong, C. A. ve Iwasiw, C. L. (2010). Authentic leadership of preceptors: predictor of new graduate nurses' work engagement and job satisfaction. Journal of Nursing Management, 18(8): 993-1003. doi: 10.1111/j.1365-2834.2010.01126.x
  • Golfenshtein, N. ve Drach‐Zahavy, A. (2015). An attribution theory perspective on emotional labour in nurse–patient encounters: a nested cross‐sectional study in paediatric settings. Journal of Advanced Nursing, 71(5): 1123-1134. doi: 10.1111/jan.12612
  • Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1): 86-96. doi: 10.2307/30040678
  • Greenhaus, J. H. ve Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1): 76-88. doi: 10.2307/258214
  • Greenhaus, J. H., Collins, K. M. ve Shaw, J. D. (2003). The relation between work–family balance and quality of life. Journal of Vocational Behavior, 63(3): 510-531. doi: 10.1016/s0001-8791(02)00042-8
  • Grzywacz, J. G. ve Carlson, D. S. (2007). Conceptualizing work—family balance: Implications for practice and research. Advances in Developing Human Resources, 9(4): 455-471. doi: 10.1177/1523422307305487
  • Hochschild, A. R. (1983). The Managed Heart. Berkeley and Los Angeles.
  • Hülsheger, U. R. ve Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3): 361. doi: 10.1037/a0022876.supp
  • Humphrey, R. H., Ashforth, B. E. ve Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36(6): 749-769. doi: 10.1002/job.2019
  • Hunter, E. M. ve Penney, L. M. (2014). The waiter spit in my soup! Antecedents of customer-directed counterproductive work behavior. Human Performance, 27(3): 262-281. doi: 10.1080/08959285.2014.913595
  • Ilies, R., Schwind, K. M., Wagner, D. T., Johnson, M. D., DeRue, D. S. ve Ilgen, D. R. (2007). When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home. Journal of Applied Psychology, 92(5): 1368. doi: 10.1037/0021-9010.92.5.1368
  • Ilies, R., Wilson, K. S. ve Wagner, D. T. (2009). The spillover of daily job satisfaction onto employees' family lives: The facilitating role of work-family integration. Academy of Management Journal, 52(1): 87-102. doi: 10.5465/amj.2009.36461938
  • Jacelon, C. S. (2002). Attitudes and behaviors of hospital staff toward elders in an acute care setting. Applied Nursing Research, 15(4): 227-234. doi: 10.1053/apnr.2002.35958
  • Kammeyer‐Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y. ve Halvorsen‐Ganepola, M. D. (2013). A meta‐analytic structural model of dispositonal affectivity and emotional labor. Personnel Psychology, 66(1): 47-90. doi: 10.1111/peps.12009
  • Küçükgüçlü, Ö., Mert, H. ve Akpınar, B. (2011). Reliability and validity of Turkish version of attitudes toward old people scale. Journal of Clinical Nursing, 20(21‐22): 3196-3203. doi: 10.1111/j.1365-2702.2011.03764.x
  • Lambrinou, E., Sourtzi, P., Kalokerinou, A. ve Lemonidou, C. (2009). Attitudes and knowledge of the Greek nursing students towards older people. Nurse Education Today, 29(6): 617-622. doi: 10.1016/j.nedt.2009.01.011
  • Lee, J. J. (2015). Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees. International Journal of Hospitality Management, 44: 84-98. doi: 10.1016/j.ijhm.2014.10.008
  • Leung, S., LoGiudice, D., Schwarz, J. ve Brand, C. (2011). Hospital doctors' attitudes towards older people. Internal Medicine Journal, 41(4): 308-314. doi: 10.1111/j.1445-5994.2009.02140.x
  • Liu, Y. E., Norman, I. J. ve While, A. E. (2015). Nurses' attitudes towards older people and working with older patients: an explanatory model. Journal of Nursing Management, 23(8): 965-973. doi: 10.1111/jonm.12242
  • Lopez, S. H. (2006). Emotional labor and organized emotional care: Conceptualizing nursing home care work. Work and Occupations, 33(2): 133-160. doi: 10.1177/0730888405284567
  • Melvin, C. S. (2015). Historical review in understanding burnout, professional compassion fatigue, and secondary traumatic stress disorder from a hospice and palliative nursing perspective. Journal of Hospice & Palliative Nursing, 17(1): 66-72. doi: 10.1097/njh.0000000000000126
  • Mesmer-Magnus, J. R., DeChurch, L. A. ve Wax, A. (2012). Moving emotional labor beyond surface and deep acting: A discordance–congruence perspective. Organizational Psychology Review, 2(1): 6-53. doi: 10.1177/2041386611417746
  • Pedersen, R., Nortvedt, P., Nordhaug, M., Slettebø, Å., Grøthe, K. H., Kirkevold, M., ... ve Andersen, B. (2008). In quest of justice? Clinical prioritisation in healthcare for the aged. Journal of Medical Ethics, 34(4): 230-235. doi: 10.1136/jme.2006.018531
  • Rodriquez, J. (2011, June). “It’s a Dignity Thing”: Nursing Home Care Workers’ Use of Emotions. In Sociological forum (Vol. 26, No. 2, pp. 265-286). Blackwell Publishing Ltd.
  • Salovey, P., Rothman, A. J., Detweiler, J. B. ve Steward, W. T. (2000). Emotional states and physical health. American Psychologist, 55(1): 110.
  • Shankar, T. ve Bhatnagar, J. (2010). Work life balance, employee engagement, emotional consonance/dissonance & turnover intention. Indian Journal of Industrial Relations, 74-87.
  • Totterdell, P. ve Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8(1): 55. doi: 10.1037//1076-8998.8.1.55
  • United Nations. (2017). World Population Aging. Erişim 25 Mart, 2018.http://www.un.org/en/development/desa/population/publications/pdf/ageing/WPA2017_Highlights.pdf
  • Valcour, M. (2007). Work-based resources as moderators of the relationship between work hours and satisfaction with work-family balance. Journal of Applied Psychology, 92(6): 1512. doi: 10.1037/0021-9010.92.6.1512
  • Wang, G., Seibert, S. E. ve Boles, T. L. (2011). Chapter 1 synthesizing what we know and looking ahead: a meta-analytical review of 30 years of emotional labor research. In What Have We Learned? Ten Years On (pp. 15-43). Emerald Group Publishing Limited.
  • Williams, K. J. ve Alliger, G. M. (1994). Role stressors, mood spillover, and perceptions of work-family conflict in employed parents. Academy of Management Journal, 37(4): 837-868. doi: 10.2307/256602
  • Yanchus, N. J., Eby, L. T., Lance, C. E. ve Drollinger, S. (2010). The impact of emotional labor on work–family outcomes. Journal of Vocational Behavior, 76(1): 105-117. doi: 10.1016/j.jvb.2009.05.001

YAŞLI BAKIM KURULUŞLARINDA ÇALIŞMAK: TUTUM, DUYGUSAL EMEK VE İŞ-YAŞAM DENGESİ TATMİNİ İLİŞKİSİ

Yıl 2018, Cilt: 6 Sayı: 2, 115 - 133, 31.08.2018
https://doi.org/10.22139/jobs.412359

Öz

Amaç: Tüm dünyada artan
yaşlı nüfusu beraberinde yaşlı bakım kuruluşlarına olan talebi arttırmaktadır.
Artan bu talep de bu alanda çalışacak olan personel ihtiyacını büyütmektedir.
Hem var olan hizmet kalitesini arttırmak hem de gelecek yıllarda yaşanacak
talebi karşılamak için bu alanda çalışma koşullarının iyileştirilmesi ve
özellikle çalışanların iş-yaşam dengesinin sağlanması gereklidir.

Yöntem: Bu amaçla, bir
yaşlı bakım kuruluşunda çalışan 70 hastabakıcı ve 50 hemşirenin yaşlılara karşı
olan tutumu, hizmet verirken harcadıkları duygusal emeği ve genel olarak
iş-yaşam dengesi tatminleri arasındaki ilişki çeşitli analizlerle
incelenmiştir.

Bulgular: Elde edilen
veriler, yaşlı bakımı alanında yaşlıya karşı olan pozitif tutumun hem duygusal
emek üzerinde hem de iş-yaşam dengesi tatmini üzerinde etkisi olduğunu
göstermiştir. Bunun yanında, kullanılan duygusal emek yönteminin (yüzeysel
davranma ve derin davranma) kullanılma oranının iş yaşam dengesi tatmini
üzerinde değişime sebep olduğu bulunmuştur.







Sonuç: Bu çalışmayla,
yaşlı bakım alanında tutum ve davranışların kişilerin genel olarak hayatına
etkisine dair göstergeler elde edilmiştir. 


Kaynakça

  • Andela, M., Truchot, D. ve Borteyrou, X. (2015). Emotional labour and burnout: Some methodological considerations and refinements. Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportement, 47(4): 321. doi: 10.1037/cbs0000024
  • Aud, M. A., Bostick, J. E., Marek, K. D. ve McDaniel, R. W. (2006). Introducing baccalaureate student nurses to gerontological nursing. Journal of Professional Nursing, 22(2): 73-78. doi: 10.1016/j.profnurs.2006.01.005
  • Ayoǧlu, F. N., Kulakçı, H., Ayyıldız, T. K., Aslan, G. K. ve Veren, F. (2014). Attitudes of Turkish nursing and medical students toward elderly people. Journal of Transcultural Nursing, 25(3): 241-248. doi: 10.1177/1043659613515527
  • Bousfield, C. ve Hutchison, P. (2010). Contact, anxiety, and young people's attitudes and behavioral intentions towards the elderly. Educational Gerontology, 36(6): 451-466. doi: 10.1080/03601270903324362
  • Brotheridge, C. M. ve Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1): 17-39. doi: 10.1006/jvbe.2001.1815
  • Brotheridge, C. M. ve Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1): 57. doi: doi.org/10.1037/1076-8998.7.1.57
  • Carlson, D. S., Kacmar, K. M. ve Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational behavior, 56(2): 249-276. doi: 10.1006/jvbe.1999.1713
  • Celik, S. S., Kapucu, S., Tuna, Z. ve Akkus, Y. (2010). Views and attitudes of nursing students towards ageing and older patients. Australian Journal of Advanced Nursing, The, 27(4): 24.
  • Chandra, V. (2012). Work–life balance: Eastern and western perspectives. The International Journal of Human Resource Management, 23(5): 1040-1056. doi: 10.1080/09585192.2012.651339
  • Cheung, F. Y. L. ve Tang, C. S. K. (2009). Quality of work life as a mediator between emotional labor and work family interference. Journal of Business and Psychology, 24(3): 245-255. doi: 10.1007/s10869-009-9103-7
  • Dodson, L. ve Zincavage, R. M. (2007). “It's Like a Family” Caring Labor, Exploitation, and Race in Nursing Homes. Gender & Society, 21(6): 905-928. doi: 10.1177/0891243207309899
  • Eagly, A. H. ve Chaiken, S. (1993). The psychology of attitudes. Harcourt Brace Jovanovich College Publishers.Eby, L. T., Maher, C. P. ve Butts, M. M. (2010). The intersection of work and family life: The role of affect. Annual Review of Psychology, 61: 599-622. doi: 10.1515/9783110968835.44
  • Edwards, J. R. ve Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25(1): 178-199. doi: 10.2307/259269
  • Fasoli, D. R. (2010). The culture of nursing engagement: A historical perspective. Nursing Administration Quarterly, 34(1): 18-29. doi: 10.1097/naq.0b013e3181c95e7a
  • Fazio, R. H. (1990). Multiple processes by which attitudes guide behavior: The MODE model as an integrative framework. Advances in Experimental Social Psychology, 23: 75-109. doi: 10.1016/s0065-2601(08)60318-4
  • Giallonardo, L. M., Wong, C. A. ve Iwasiw, C. L. (2010). Authentic leadership of preceptors: predictor of new graduate nurses' work engagement and job satisfaction. Journal of Nursing Management, 18(8): 993-1003. doi: 10.1111/j.1365-2834.2010.01126.x
  • Golfenshtein, N. ve Drach‐Zahavy, A. (2015). An attribution theory perspective on emotional labour in nurse–patient encounters: a nested cross‐sectional study in paediatric settings. Journal of Advanced Nursing, 71(5): 1123-1134. doi: 10.1111/jan.12612
  • Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1): 86-96. doi: 10.2307/30040678
  • Greenhaus, J. H. ve Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1): 76-88. doi: 10.2307/258214
  • Greenhaus, J. H., Collins, K. M. ve Shaw, J. D. (2003). The relation between work–family balance and quality of life. Journal of Vocational Behavior, 63(3): 510-531. doi: 10.1016/s0001-8791(02)00042-8
  • Grzywacz, J. G. ve Carlson, D. S. (2007). Conceptualizing work—family balance: Implications for practice and research. Advances in Developing Human Resources, 9(4): 455-471. doi: 10.1177/1523422307305487
  • Hochschild, A. R. (1983). The Managed Heart. Berkeley and Los Angeles.
  • Hülsheger, U. R. ve Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3): 361. doi: 10.1037/a0022876.supp
  • Humphrey, R. H., Ashforth, B. E. ve Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36(6): 749-769. doi: 10.1002/job.2019
  • Hunter, E. M. ve Penney, L. M. (2014). The waiter spit in my soup! Antecedents of customer-directed counterproductive work behavior. Human Performance, 27(3): 262-281. doi: 10.1080/08959285.2014.913595
  • Ilies, R., Schwind, K. M., Wagner, D. T., Johnson, M. D., DeRue, D. S. ve Ilgen, D. R. (2007). When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home. Journal of Applied Psychology, 92(5): 1368. doi: 10.1037/0021-9010.92.5.1368
  • Ilies, R., Wilson, K. S. ve Wagner, D. T. (2009). The spillover of daily job satisfaction onto employees' family lives: The facilitating role of work-family integration. Academy of Management Journal, 52(1): 87-102. doi: 10.5465/amj.2009.36461938
  • Jacelon, C. S. (2002). Attitudes and behaviors of hospital staff toward elders in an acute care setting. Applied Nursing Research, 15(4): 227-234. doi: 10.1053/apnr.2002.35958
  • Kammeyer‐Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y. ve Halvorsen‐Ganepola, M. D. (2013). A meta‐analytic structural model of dispositonal affectivity and emotional labor. Personnel Psychology, 66(1): 47-90. doi: 10.1111/peps.12009
  • Küçükgüçlü, Ö., Mert, H. ve Akpınar, B. (2011). Reliability and validity of Turkish version of attitudes toward old people scale. Journal of Clinical Nursing, 20(21‐22): 3196-3203. doi: 10.1111/j.1365-2702.2011.03764.x
  • Lambrinou, E., Sourtzi, P., Kalokerinou, A. ve Lemonidou, C. (2009). Attitudes and knowledge of the Greek nursing students towards older people. Nurse Education Today, 29(6): 617-622. doi: 10.1016/j.nedt.2009.01.011
  • Lee, J. J. (2015). Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees. International Journal of Hospitality Management, 44: 84-98. doi: 10.1016/j.ijhm.2014.10.008
  • Leung, S., LoGiudice, D., Schwarz, J. ve Brand, C. (2011). Hospital doctors' attitudes towards older people. Internal Medicine Journal, 41(4): 308-314. doi: 10.1111/j.1445-5994.2009.02140.x
  • Liu, Y. E., Norman, I. J. ve While, A. E. (2015). Nurses' attitudes towards older people and working with older patients: an explanatory model. Journal of Nursing Management, 23(8): 965-973. doi: 10.1111/jonm.12242
  • Lopez, S. H. (2006). Emotional labor and organized emotional care: Conceptualizing nursing home care work. Work and Occupations, 33(2): 133-160. doi: 10.1177/0730888405284567
  • Melvin, C. S. (2015). Historical review in understanding burnout, professional compassion fatigue, and secondary traumatic stress disorder from a hospice and palliative nursing perspective. Journal of Hospice & Palliative Nursing, 17(1): 66-72. doi: 10.1097/njh.0000000000000126
  • Mesmer-Magnus, J. R., DeChurch, L. A. ve Wax, A. (2012). Moving emotional labor beyond surface and deep acting: A discordance–congruence perspective. Organizational Psychology Review, 2(1): 6-53. doi: 10.1177/2041386611417746
  • Pedersen, R., Nortvedt, P., Nordhaug, M., Slettebø, Å., Grøthe, K. H., Kirkevold, M., ... ve Andersen, B. (2008). In quest of justice? Clinical prioritisation in healthcare for the aged. Journal of Medical Ethics, 34(4): 230-235. doi: 10.1136/jme.2006.018531
  • Rodriquez, J. (2011, June). “It’s a Dignity Thing”: Nursing Home Care Workers’ Use of Emotions. In Sociological forum (Vol. 26, No. 2, pp. 265-286). Blackwell Publishing Ltd.
  • Salovey, P., Rothman, A. J., Detweiler, J. B. ve Steward, W. T. (2000). Emotional states and physical health. American Psychologist, 55(1): 110.
  • Shankar, T. ve Bhatnagar, J. (2010). Work life balance, employee engagement, emotional consonance/dissonance & turnover intention. Indian Journal of Industrial Relations, 74-87.
  • Totterdell, P. ve Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8(1): 55. doi: 10.1037//1076-8998.8.1.55
  • United Nations. (2017). World Population Aging. Erişim 25 Mart, 2018.http://www.un.org/en/development/desa/population/publications/pdf/ageing/WPA2017_Highlights.pdf
  • Valcour, M. (2007). Work-based resources as moderators of the relationship between work hours and satisfaction with work-family balance. Journal of Applied Psychology, 92(6): 1512. doi: 10.1037/0021-9010.92.6.1512
  • Wang, G., Seibert, S. E. ve Boles, T. L. (2011). Chapter 1 synthesizing what we know and looking ahead: a meta-analytical review of 30 years of emotional labor research. In What Have We Learned? Ten Years On (pp. 15-43). Emerald Group Publishing Limited.
  • Williams, K. J. ve Alliger, G. M. (1994). Role stressors, mood spillover, and perceptions of work-family conflict in employed parents. Academy of Management Journal, 37(4): 837-868. doi: 10.2307/256602
  • Yanchus, N. J., Eby, L. T., Lance, C. E. ve Drollinger, S. (2010). The impact of emotional labor on work–family outcomes. Journal of Vocational Behavior, 76(1): 105-117. doi: 10.1016/j.jvb.2009.05.001
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Özgün Makaleler
Yazarlar

Serkan Erebak 0000-0002-3777-7249

Zehra Tarhan Bu kişi benim 0000-0002-7568-705X

Yayımlanma Tarihi 31 Ağustos 2018
Gönderilme Tarihi 4 Nisan 2018
Kabul Tarihi 14 Ağustos 2018
Yayımlandığı Sayı Yıl 2018 Cilt: 6 Sayı: 2

Kaynak Göster

APA Erebak, S., & Tarhan, Z. (2018). YAŞLI BAKIM KURULUŞLARINDA ÇALIŞMAK: TUTUM, DUYGUSAL EMEK VE İŞ-YAŞAM DENGESİ TATMİNİ İLİŞKİSİ. İşletme Bilimi Dergisi, 6(2), 115-133. https://doi.org/10.22139/jobs.412359