THE IMPACT OF STRATEGIC HUMAN RESOURCE MANAGEMENT ON EMPLOYEE PERFORMANCE: A CASE STUDY OF BAKU

Öz

ABSTRACT The healthcare sector underscores the importance of strategic human resource management (SHRM) due to its labor-intensive nature and the direct correlation between service quality and employee productivity. This study aims to examine the impact of SHRM on employee performance from the perspective of 158 healthcare workers in Baku. Employing a descriptive approach, the research collected data through a socio-demographic information form and the "Strategic Human Resource Management and Employee Performance" scale. Analysis results indicate that the mean score for SHRM is 3.6±0.77, and the mean score for employee performance is 3.74±0.91, both of which are considered high. Findings reveal a positive and significant impact of SHRM on employee performance. Additionally, positive and significant relationships are identified between employee performance and the sub-dimensions of SHRM (training, reward systems, staffing, participation, and performance evaluation). The research results indicate that SHRM can significantly contribute to enhancing employee performance through healthcare managers. In conclusion, this study confirms the positive effects of SHRM on employee performance and recommends that managers comprehensively integrate strategic HRM practices into business operations to enhance employee performance and motivation.

Anahtar Kelimeler

• Employee Performance
• Healthcare Services
• Employee Efficiency
• Healthcare Sector
• Human Resources

STRATEJİK İNSAN KAYNAKLARI YÖNETİMİNİN ÇALIŞAN PERFORMANSINA ETKİSİ: BAKÜ ÖRNEĞİ

Öz

Sağlık sektörü, emek yoğun yapısı ve hizmet kalitesinin çalışanların verimliliği ile doğrudan ilişkilendirilmesi sebebiyle, stratejik insan kaynakları yönetiminin (SİKY) önemini öne çıkarır. Bu çalışma, Bakü'deki sağlık kuruluşlarında görev yapan 158 sağlık çalışanının perspektifinden, SİKY'nin çalışan performansı üzerindeki etkisini incelemeyi amaçlamaktadır. Araştırma, tanımlayıcı bir yaklaşım kullanarak, sosyo-demografik bilgi formu ve "Stratejik İnsan Kaynakları Yönetimi ve Çalışan Performansı" ölçeği aracılığıyla veri toplamıştır. Analiz sonuçları, SİKY'nin toplam puan ortalamasının 3,6±0,77 ve çalışan performansı toplam puan ortalamasının 3,74±0,91 olduğunu göstermektedir; her iki değer de yüksek olarak değerlendirilmiştir. Bulgular, SİKY'nin çalışan performansı üzerinde pozitif ve anlamlı bir etkiye sahip olduğunu ortaya koymaktadır. Ayrıca, çalışan performansı ile SİKY'nin alt boyutları (eğitim, ödül sistemleri, kadrolama, katılım ve performans değerlendirme) arasında pozitif ve anlamlı ilişkiler belirlenmiştir. Araştırma sonuçları, SİKY'nin, sağlık yöneticileri aracılığıyla çalışan performansının iyileştirilmesine önemli katkılarda bulunabileceğini göstermektedir. Sonuç olarak, bu çalışma, SİKY'nin çalışan performansı üzerindeki pozitif etkilerini doğrulamakta ve yöneticilere, çalışan performansını ve motivasyonunu artırmak için stratejik İKY uygulamalarını kapsamlı bir şekilde iş operasyonlarına entegre etmeleri tavsiyesinde bulunmaktadır.

Anahtar Kelimeler

• Çalışan Performansı
• Sağlık Hizmetleri
• Çalışan Verimliliği
• Sağlık Sektörü
• İnsan Kaynakları

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