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THE ROLE OF LEADER-MEMBER EXCHANGE IN THE RELATIONSHIP BETWEEN COMMITMENT TO PUBLIC INTEREST AND TURNOVER INTENTION

Yıl 2024, Cilt: 4 Sayı: 1, 29 - 53, 24.05.2024

Ersan Dikili

Öz

As in other sectors, the most important factor in public services, which are of fundamental importance for social functioning, ranging from health and education to law enforcement and environmental protection, is human resources. Public employees, who will meet the expectations of all segments of the society from public institutions to operate within the framework of high reliability, performance and efficiency, should be loyal to their current institutions and should be removed from turnover intention. In this context, it is necessary to determine the factors that shape the turnover intention of public employees and to develop strategies for prevention. Based on this necessity, the current study examined the moderator role of leader-member exchange in the effect of commitment to public interest on turnover intention. The study included 405 contracted employees working in public institutions across Turkey. According to the findings of the study, commitment to public interest and leader-member exchange have a negative effect on turnover intention. In addition, it was determined that leader-member exchange has a moderating role in the effect of commitment to the public interest on turnover intention, and the effect of commitment to the public interest on turnover intention is strengthened by the moderating role of leader-member exchange. In light of these findings, it is suggested that public institutions and policy makers invest in leadership development programs that emphasize emotional intelligence and interaction skills, create policies that recognize and reward public interest engagement, and adopt a holistic approach to employee engagement that supports both individual motivations and the quality of interpersonal workplace dynamics for a more stable and engaged public service workforce.

Anahtar Kelimeler

Public service motivation commitment to public interest leader-member exchange turnover intention

Kaynakça

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KAMU YARARINA BAĞLILIK İLE İŞTEN AYRILMA NİYETİ İLİŞKİSİNDE LİDER-ÜYE ETKİLEŞİMİNİN ROLÜ

Yıl 2024, Cilt: 4 Sayı: 1, 29 - 53, 24.05.2024

Ersan Dikili

Öz

Sağlık ve eğitimden kolluk kuvvetleri ve çevre korumaya kadar uzanan, toplumsal işleyiş için temel öneme sahip olan kamu hizmetlerinde diğer sektörlerde olduğu gibi en önemli faktör insan kaynağıdır. Toplumun tüm kesimlerinin kamu kurumlarından yüksek güvenirlik, performans ve verimlilik çerçevesinde faaliyet göstermesi beklentisini karşılayacak olan kamu çalışanlarının mevcut kurumlarına bağlı olması ve işten ayrılma niyetinden uzaklaştırılması gerekmektedir. Bu bağlamda kamu çalışanlarının işten ayrılma niyetini şekillendiren unsurlarının belirlenmesi ve önlemeye yönelik stratejileri geliştirilmesi gerekliliği ortaya çıkmaktadır. Mevcut araştırmada bu gerekliliği temel alarak kamu yararına bağlılığın işten ayrılma niyetine etkisinde lider-üye etkileşiminin düzenleyici rolünü incelemiştir. Araştırmaya Türkiye genelindeki kamu kurumlarında sözleşmeli olarak çalışan 405 kişi dahil edilmiştir. Araştırmadan elde edilen bulgulara göre kamu yararına bağlılık ve lider-üye etkileşiminin işten ayrılma niyeti üzerinde negatif etkisi bulunmaktadır. Bununla birlikte kamu yararına bağlılığın işten ayrılma niyetine etkisinde lider-üye etkileşimin düzenleyici rolünün bulunduğu, kamu yararına bağlılığın işten ayrılma niyeti üzerindeki etkisinin lider-üye etkileşiminin düzenleyici rolü ile güçlendiği belirlenmiştir. Bu bulgular ışığında, kamu kurumları ve politika yapıcıların, duygusal zeka ve etkileşim becerilerini vurgulayan liderlik gelişim programlarına yatırım yapmaları, kamu yararına bağlılığı tanıyan ve ödüllendiren politikalar oluşturmaları ve daha istikrarlı ve bağlı bir kamu hizmeti işgücü için hem bireysel motivasyonları hem de kişiler arası işyeri dinamiklerinin kalitesini destekleyen çalışan bağlılığına yönelik bütünsel bir yaklaşım benimsemeleri önerilmektedir

Anahtar Kelimeler

kamu hizmeti motivasyonu kamu yararına bağlılık lider-üye etkileşimi işten ayrılma niyeti

Kaynakça

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  • Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public administration review, 70(5), 681-690. https://doi.org/10.1111/j.1540-6210.2010.02196.x
  • Potipiroon, W., & Ford, M. T. (2017). Does public service motivation always lead to organizational commitment? Examining the moderating roles of intrinsic motivation and ethical leadership. Public Personnel Management, 46(3), 211-238. https://doi.org/10.1177/0091026017717241
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
  • Ringle, C. M., Sarstedt, M., & Straub, D. W. (2012). Editor's comments: A critical look at the use of PLS-SEM in “MIS Quarterly”. MIS Quarterly, 36(1), iii-xiv. https://doi.org/10.2307/41410402
  • Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414-426. https://doi.org/10.1111/puar.12505
  • Schyns, B., Torka, N., & Gössling, T. (2007). Turnover intention and preparedness for change: Exploring leader‐member exchange and occupational self‐efficacy as antecedents of two employability predictors. Career Development International, 12(7), 660-679. https://doi.org/10.1108/13620430710834413
  • Shim, D. C., Park, H. H., & Eom, T. H. (2017). Street-level bureaucrats’ turnover intention: Does public service motivation matter?. International Review of Administrative Sciences, 83(3), 563-582. https://doi.org/10.1177/0020852315582137
  • Shim, D. C., Park, H. H., & Eom, T. H. (2017). Street-level bureaucrats’ turnover intention: Does public service motivation matter?. International Review of Administrative Sciences, 83(3), 563-582. https://doi.org/10.1177/0020852315582137 Sökmen, A. (2020). Etik liderliğin iş tatmini ve işten ayrılma niyetine etkisinde algılanan örgütsel desteğin aracı rolü: kamu sektöründe bir araştırma. İşletme Araştırmaları Dergisi, 12(4), 3467-3481. https://doi.org/10.20491/isarder.2020.1052
  • Sökmen, A., & Benk, O. (2020). Dönüşümsel liderlik, kişi-örgüt uyumu ve iş tatmini ilişkisi: Kamu çalışanlarına yönelik araştırma. İşletme Araştırmaları Dergisi, 12(2), 1347-1357. https://doi.org/10.20491/isarder.2020.916
  • Sparrowe, R. T., Soetjipto, B. W., & Kraimer, M. L. (2006). Do leaders' influence tactics relate to members' helping behavior? It depends on the quality of the relationship. Academy of Management Journal, 49(6), 1194-1208. https://doi.org/10.5465/amj.2006.23478645
  • Stefurak, T., Morgan, R., & Johnson, R. B. (2020). The relationship of public service motivation to job satisfaction and job performance of emergency medical services professionals. Public Personnel Management, 49(4), 590-616. https://doi.org/10.1177/0091026020917695
  • Tabachnick, B. G., Fidell, L. S., ve Ullman, J. B. (2013). Using multivariate statistics. Boston, MA: Pearson. Taylor, J. (2008). Organizational influences, public service motivation and work outcomes: An Australian study. International Public Management Journal, 11(1), 67-88. https://doi.org/10.1080/10967490801887921
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  • Thompson, J. A., & Christensen, R. K. (2018). Bridging the public service motivation and calling literatures. Public Administration Review, 78(3), 444-456. https://doi.org/10.1111/puar.12913
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  • Toprak, M., Saylık, A., & Törün, M. K. (2022). Türkiye’deki kamu okullarında bürokrasi: Mevcut ampirik çalışmaların tematik bir analizi. Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (58), 245-257. https://doi.org/10.53568/yyusbed.1098054
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  • Wang, Q., Gan, K. P., Wei, H. Y., Sun, A. Q., Wang, Y. C., & Zhou, X. M. (2024). Public service motivation and public employees' turnover intention: the role of job satisfaction and career growth opportunity. Personnel Review, 53(1), 99-118. https://doi.org/10.1108/PR-11-2020-0836
  • Wegge, J., Dick, R. V., Fisher, G. K., West, M. A., & Dawson, J. F. (2006). A test of basic assumptions of Affective Events Theory (AET) in call centre work 1. British Journal of Management, 17(3), 237-254. https://doi.org/10.1111/j.1467-8551.2006.00489.x
  • Wright, B. E., & Pandey, S. K. (2008). Public service motivation and the assumption of person—Organization fit: Testing the mediating effect of value congruence. Administration & society, 40(5), 502-521. https://doi.org/10.1177/0095399708320187
  • Yuan, Z., Sun, U. Y., Effinger, A. L., & Zhang, J. (2023). Being on the same page matters: A meta-analytic investigation of leader–member exchange (LMX) agreement. Journal of Applied Psychology, 108(9), 1540–1558. https://doi.org/10.1037/apl0001089
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Toplam 121 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Liderlik
Bölüm Araştırma Makaleleri
Yazarlar

Ersan Dikili 0000-0003-3042-3592

Yayımlanma Tarihi 24 Mayıs 2024
Gönderilme Tarihi 28 Mart 2024
Kabul Tarihi 14 Nisan 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 4 Sayı: 1

Kaynak Göster

APA Dikili, E. (2024). KAMU YARARINA BAĞLILIK İLE İŞTEN AYRILMA NİYETİ İLİŞKİSİNDE LİDER-ÜYE ETKİLEŞİMİNİN ROLÜ. Kamu Ekonomisi Ve Kamu Mali Yönetimi Dergisi, 4(1), 29-53.
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