TÜRK VE AVRUPA HAVA YOLU ŞİRKETLERİ İÇİN ÜST YÖNETİMDE GÜVENİN ÖNEMİ - KARŞILAŞTIRMALI BİR ARAŞTIRMA

Öz

Bu çalışmanın amacı, üst yönetime duyulan güvenin, üst yönetim iletişimi ile işten ayrılma niyeti arasında ve üst yönetim iletişimi ile duygusal bağlılık arasında aracılık etkisinin olup olmadığını test etmektir. Çalışmanın diğer bir amacı da üst yönetime duyulan güvenin algılanan iş stresi ile işten ayrılma niyeti arasındaki ilişkide düzenleyici bir etkisinin olup olmadığını test etmektir. Türkiye ve Avrupa'da görev yapan 729 havayolu personelinden oluşan bir örneklemden elde edilen verilerden yola çıkılarak elde edilen bulgular, üst yönetime duyulan güvenin, üst yönetim iletişimi ile işten ayrılma niyeti ve üst yönetimin iletişimi ile duygusal bağlılık arasındaki ilişkide tam aracılık etkisine sahip olduğunu ortaya koymaktadır. Ayrıca sonuçlar, Türkiye örnekleminde üst yönetime duyulan güvenin, algılanan iş stresi ile işten ayrılma niyeti arasındaki ilişkide aracılılık etkisi olduğunu ortaya koymaktadır. Çalışmanın bulgularını göz önünde bulundurarak yönetsel ve pratik çıkarımlar sağlanmaktadır.

Anahtar Kelimeler

• Üst yönetime güven
• Üst yönetim iletişimi
• Duygusal bağlılık
• İş stresi
• İşten ayrılma niyeti

THE IMPORTANCE OF TRUST IN TOP MANAGEMENT FOR TURKISH AND EUROPEAN AIRLINE COMPANIES - A COMPARATIVE STUDY

Öz

The aim of this study is to analyze and compare the effects of trust in top management on turnover intention and affective commitment of airline personnel in Turkey and Europe and to test whether trust in top management has a mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment of airline employees. Another aim of this study is to test whether trust in top management has a moderating effect on the relationship between perceived job stress and turnover intention. Based on the data obtained from a sample of 729 airline personnel working in Turkey and Europe, the findings reveal that trust in top management has a full mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment. Moreover, the results reveal that trust in top management moderates the relationship between perceived job stress and turnover intention for the Turkish sample. Based on the findings of this study, managerial and practical implications are provided.

Anahtar Kelimeler

• Trust in top management
• Top management communication
• Affective commitment
• Job stress
• Turnover intention
• Üst yönetime güven
• Üst yönetim iletişimi
• Duygusal bağlılık
• İş stresi
• İşten ayrılma niyeti

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