Factors Influencing Charity Shop Customers’ Intention to Use Online Charity Shops

Öz

With the rise of e-commerce in recent years, many charities have started selling online mainly through their online shop or their eBay shop. This paper aims to understand the factors that determine charity shop customers’ intention to use online charity shops by adopting the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Furthermore, the study aims to identify current and future online charity shop customers in terms of their demographic characteristics particularly age and gender, and their experience with charity shops.

Anahtar Kelimeler

• UTAUT2,online charity shops,behavioural intention,charity shop customers

Hayır Mağazası Müşterilerinin Online Satın Alma Niyetlerini Etkileyen Faktörler

Öz

Elektronik ticaretin önem kazandığı son yıllarda, birçok yardım kuruluşu da kendi online alışveriş sitesi veya eBay mağazası başta olmak üzere internet aracılığıyla satış yapmaya başlamıştır. Bu çalışma, Birleştirilmiş Teknoloji Kabul ve Kullanımı Teorisi 2 (BTKKT2) ile yardım kuruluşlarına bağlı hayır mağazalarından alışveriş yapan müşterilerin online alışveriş yapma niyetlerini belirleyen faktörleri araştırmaktadır. Ayrıca, bu çalışmayla mevcut ve potansiyel online hayır mağazası müşterilerinin yaş ve cinsiyet gibi demografik özellikleriyle birlikte hayır mağazalarından ne sıklıkta alışveriş yaptıkları da belirlenmiştir.

Anahtar Kelimeler

• BTKKT2,online hayır mağazaları,davranışsal niyet,hayır mağazası müşterileri

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