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Determining the Relationships Between Job Satisfaction, Motivation, and Demographic Factors: A Research on 5-Star Chain Hotels

Yıl 2024, , 1 - 17, 15.06.2024
https://doi.org/10.58636/jtis.1421545

Öz

The study aims to explore the correlation between employee motivation and job satisfaction within the context of the hotel industry. Additionally, it delves into the interplay between demographic factors and motivation/job satisfaction. Utilizing a survey technique, data was collected from 190 employees of a 5-star hotel chain in Turkey in 2013, and ethical approval was not required. Key findings reveal a statistically significant difference in intrinsic satisfaction based on gender. However, no age-related differences were observed in intrinsic, extrinsic, or overall satisfaction. In terms of education, individuals with middle school education exhibited the highest intrinsic satisfaction, while those with primary school education had the lowest. Notably, individuals with tourism-related education reported higher job satisfaction than their counterparts without such education. Furthermore, the study uncovered that married individuals displayed a higher economic motivation average than single individuals. A positive and significant relationship was identified between psychosocial motivation and intrinsic, extrinsic, and overall satisfaction.

Kaynakça

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  • Akarsu, T. N., Marvi, R., and Foroudi, P. (2023). Service Failure Research in the Hospitality and Tourism Industry: A Synopsis of Past, Present and Future Dynamics from 2001 to 2020. International Journal of Contemporary Hospitality Management, 35(1), 186-217.
  • Akdere, M., and Egan, T. (2020). Transformational Leadership and Human Resource Development: Linking Employee Learning, Job Satisfaction, and Organizational Performance. Human Resource Development Quarterly, 31(4), 393-421.
  • Ali, B. J., and Anwar, G.(2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30.
  • Alrawahi, S., Sellgren, S. F., Altouby, S., Alwahaibi, N., and Brommels, M. (2020). The Application of Herzberg's Two-factor Theory of Motivation to Job Satisfaction in Clinical Laboratories in Omani Hospitals. Heliyon, 6(9), Article Number e04829.
  • Alzubi, K. M., Alkhateeb, A. M. and Hiyassat, M. A. (2023). Factors Affecting the Job Satisfaction of Construction Engineers: Evidence from Jordan. International Journal of Construction Management, 23(2), 319-328.
  • Anyango, C., Ojera, P. and Ochieng, I. (2013). Employee Characteristics and Job Satisfaction. International Journal of Science and Research, 4(6), 2607-2611.
  • Attar, M., Çağlıyan, V. and Abdul-Kareem, A. (2020). Evaluating the Moderating Role of Work-life Balance on the Effect of Job Stress on Job Satisfaction. Istanbul Business Research, 49(2), 201-223.
  • Avcikurt, C., Altay, H. and Oguzhan Ilban, M. (2011). Critical Success Factors for Small Hotel Businesses in Turkey: An Exploratory Study. Cornell Hospitality Quarterly, 52(2), 153-164.
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  • Buitendach, J. H. and De Witte, H. (2005). Job Insecurity, Extrinsic and Intrinsic Job Satisfaction and Affective Organisational Commitment of Maintenance Workers in a Parastatal. South African Journal of Business Management, 36(2), 27-37.
  • Bullough, A., Guelich, U., Manolova, T. S., and Schjoedt, L. (2022). Women’s Entrepreneurship and Culture: Gender Role Expectations and Identities, Societal Culture, and the Entrepreneurial Environment. Small Business Economics, 58(2), 985-996.
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Yıl 2024, , 1 - 17, 15.06.2024
https://doi.org/10.58636/jtis.1421545

Öz

Kaynakça

  • Agho O. A., Mueller W. Ch, and Price L. (1993). Determinants of Employee Job Satisfaction: An Empirical Test of A Causal Model. Human Relations, 46(8), 1007-1027.
  • Akarsu, T. N., Marvi, R., and Foroudi, P. (2023). Service Failure Research in the Hospitality and Tourism Industry: A Synopsis of Past, Present and Future Dynamics from 2001 to 2020. International Journal of Contemporary Hospitality Management, 35(1), 186-217.
  • Akdere, M., and Egan, T. (2020). Transformational Leadership and Human Resource Development: Linking Employee Learning, Job Satisfaction, and Organizational Performance. Human Resource Development Quarterly, 31(4), 393-421.
  • Ali, B. J., and Anwar, G.(2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30.
  • Alrawahi, S., Sellgren, S. F., Altouby, S., Alwahaibi, N., and Brommels, M. (2020). The Application of Herzberg's Two-factor Theory of Motivation to Job Satisfaction in Clinical Laboratories in Omani Hospitals. Heliyon, 6(9), Article Number e04829.
  • Alzubi, K. M., Alkhateeb, A. M. and Hiyassat, M. A. (2023). Factors Affecting the Job Satisfaction of Construction Engineers: Evidence from Jordan. International Journal of Construction Management, 23(2), 319-328.
  • Anyango, C., Ojera, P. and Ochieng, I. (2013). Employee Characteristics and Job Satisfaction. International Journal of Science and Research, 4(6), 2607-2611.
  • Attar, M., Çağlıyan, V. and Abdul-Kareem, A. (2020). Evaluating the Moderating Role of Work-life Balance on the Effect of Job Stress on Job Satisfaction. Istanbul Business Research, 49(2), 201-223.
  • Avcikurt, C., Altay, H. and Oguzhan Ilban, M. (2011). Critical Success Factors for Small Hotel Businesses in Turkey: An Exploratory Study. Cornell Hospitality Quarterly, 52(2), 153-164.
  • Azeem, M., Ahmed, M., Haider, S., and Sajjad, M. (2021). Expanding Competitive Advantage through Organizational Culture, Knowledge Sharing and Organizational Innovation. Technology in Society, 66, Article Number 101635.
  • Babin, B. J. and Boles, J. S. (1998). Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women. Journal of Marketing, 62(2), 77-91.
  • Bakhmutova, L. (2023). Motivation for Professional Activity in Extreme Conditions in Antarctica Among Winterers of Different Age Groups. Науковий вісник Мукачівського державного університету. Серія «Педагогіка і психологія», 9(2), 68-77.
  • Banerjee, S. A. (2015). Study of the Relationship between Job Satisfaction and Life Satisfaction. International Journal of Business Quantitative Economics and Applied Management Research, 1(8), 30-41.
  • Başaran, İ. E. (1991). Örgütsel Davranış, İnsanın Üretim Gücü. Ankara: Kadıoğlu Matbaası.
  • Bataeineh, M. (2022). Toward a Better Understanding of Prep-year Students: What are the Primary Motives for Higher Education?. International Journal of Instruction, 15(4), 1035–1052.
  • Belias, D., Rossidis, I., Papademetriou, C., and Mantas, C. (2022). Job Satisfaction as Affected by Types of Leadership: A Case Study of Greek Tourism Sector. Journal of Quality Assurance in Hospitality & Tourism, 23(2), 299-317.
  • Bishu, S. G., and Headley, A. M. (2020). Equal Employment Opportunity: Women Bureaucrats in Male Dominated Professions. Public Administration Review, 80(6), 1063-1074.
  • Brown, C. and Medoff, J. (1989). The Employer Size-wage Effect. Journal of Political Economy, 97(5), 1027-1059.
  • Buitendach, J. H. and De Witte, H. (2005). Job Insecurity, Extrinsic and Intrinsic Job Satisfaction and Affective Organisational Commitment of Maintenance Workers in a Parastatal. South African Journal of Business Management, 36(2), 27-37.
  • Bullough, A., Guelich, U., Manolova, T. S., and Schjoedt, L. (2022). Women’s Entrepreneurship and Culture: Gender Role Expectations and Identities, Societal Culture, and the Entrepreneurial Environment. Small Business Economics, 58(2), 985-996.
  • Chen, X., and Yu, S. (2023). Synergizing Culture and Tourism Talents: Empowering Tourism Enterprises for Success. Journal of the Knowledge Economy, 1-33. https://doi.org/10.1007/s13132-023-01598-x
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  • Zhou, Z. (2022). Critical Shifts in the Global Tourism Industry: Perspectives from Africa. GeoJournal, 87(2), 1245-1264.
Toplam 107 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Turizm Yönetimi
Bölüm Makaleler
Yazarlar

Nurhak Akbudak 0000-0003-0436-5616

Yayımlanma Tarihi 15 Haziran 2024
Gönderilme Tarihi 17 Ocak 2024
Kabul Tarihi 16 Nisan 2024
Yayımlandığı Sayı Yıl 2024

Kaynak Göster

APA Akbudak, N. (2024). Determining the Relationships Between Job Satisfaction, Motivation, and Demographic Factors: A Research on 5-Star Chain Hotels. Journal of Tourism Intelligence and Smartness, 7(1), 1-17. https://doi.org/10.58636/jtis.1421545