İş Stresinin Çalışan Performansına Etkisinde Örgütsel Aidiyetin Aracı Etkisi; Otel İşletmesi Çalışanlarına Yönelik Türkiye’de Bir Araştırma

Öz

Stres, bireyin algısına göre engelleyici ya da motive edici bir rol üstlenebilmektedir. Özellikle turizm endüstrisinde yer alan otel işletmelerinde yoğun iş temposu ve müşteri etkileşimi, çalışanların stres düzeyini artıran önemli etkenler arasında yer almaktadır. Bu çalışma, iş stresinin çalışan performansı üzerindeki etkisini ve bu etkide örgütsel aidiyetin aracı rolünü incelemeyi amaçlamaktadır. Araştırma, Türkiye’de faaliyet gösteren otel işletmelerinde görev yapan 390 çalışandan elde edilen anket verileri ile yürütülmüştür. Yapısal eşitlik modellemesiyle gerçekleştirilen analiz sonuçları, iş stresinin çalışan performansı üzerinde doğrudan ve olumsuz bir etkisinin bulunduğunu, buna karşın iş stresinin örgütsel aidiyet üzerinde pozitif etkide bulunduğunu ortaya koymuştur. Ayrıca, çalışanların algıladıkları aidiyet duygusunun performanslarını artırdığı ve bu değişkenin iş stresi ile performans arasındaki ilişkide anlamlı bir aracı rol üstlendiği belirlenmiştir. Türkiye bağlamında konuya ilişkin benzer ampirik çalışmaların sınırlı oluşu, bu çalışmanın hem uygulamaya hem de literatüre özgün bir katkı sağlamasına olanak tanımaktadır.

Anahtar Kelimeler

• İş Stresi
• Çalışan Performansı
• Örgütsel Aidiyet Algısı.

Job Stress and Performance in Hotels: The Mediating Role of Insider Status

Öz

The role of stress in the human psyche is multifaceted, exhibiting a tendency to either inhibit or motivate depending on the individual's subjective perception. In the context of the tourism industry, the hotel sector in particular has been identified as a field of employment in which employees experience elevated levels of stress. This is primarily attributed to the fast-paced nature of the work environment and the high level of customer interaction that is a characteristic of the industry. The present study aims to examine the effect of job stress on employee performance and the mediating role of organisational commitment in this effect. The research was conducted using survey data obtained from 390 employees working in hotel businesses operating in Turkey. The findings of the analysis, conducted utilizing structural equation modelling, indicated that work stress exerts a direct and negative influence on employee performance, while concurrently demonstrating a positive effect on organisational commitment. Furthermore, it was determined that employees' perceived sense of belonging increases their performance, and that this variable plays a significant mediating role in the relationship between job stress and performance. The paucity of empirical studies on this subject in the Turkish context justifies the present study's unique contribution to both practice and the existing literature.

Anahtar Kelimeler

• Job Stress
• Employee Performance
• Perceived Insider Status.

Kaynakça

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