BİLGİ ÇALIŞANININ MEMNUNİYETİ

Öz

Anahtar Kelimeler

• -

BİLGİ ÇALIŞANININ MEMNUNİYETİ

Öz

Klasik üretim unsurları olan hammadde, sermaye ve emek artık günümüzde bilgi toplumunun ortaya çıkması ve gelişmesi ile yetersiz kalmıştır. Bu gelişme, üretim sürecinde en önemli katma değer yaratan bilginin unsurlar arasına alınmasını sağlamıştır. Günümüzde organizasyonlar ve firmalar katma değer sağlayan bilgiyi üreten bilgi işçilerine ihtiyaç duymaktadır. Bilgi işçilerinin temini zor olduğu kadar elde tutulmaları da o derece zor olmaktadır. Bilgi çalışanlarının elde tutulması, işlerine motive olmaları, ücretleri, çalışma şartları ve yöneticilerin tutumları gibi etkenlere göre değişen memnuniyetlerine bağlıdır. Bu çalışma 2 bölümden oluşmaktadır. Birinci bölümde, bilginin refaha ulaşmada yeri ve önemi, bilgi işi ve bilgi işçisinin tanımı ve önemi, bilgi işçilerinin sahip olduğu vasıfları ile çalışanlar ile bilgi işçilerinin memnuniyetinin incelendiği literatür çalışması yapılmıştır. İkinci bölümde ise, yapılan saha çalışmasının yöntemi, model ve hipotezleri ve analizleri değerlendirilmiştir

Anahtar Kelimeler

• çalışan memnuniyeti, bilgi işçisi, bilgi ekonomisi

Kaynakça

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