Association of Affective Commitment with Organizational Citizenship Behaviour and Task Performance of Employees in Banking Sector

Öz

The basic objective of this study was to determine the impact of organizational commitment especially affective commitment on extra role and in role performance of employees working in banks in the capital of Punjab, Lahore, Pakistan. In addition, the secondary purpose of this study was to explore what level of commitment these employees demonstrate towards their organizations and what are their behaviours in performing jobs accordingly. So the present study had contributed to enhance the conception on noteworthy concerns and employees can enhance their performance by exhibiting such behaviours. In this survey based study, we collected data through self-administered questionnaires applying correlational explanatory research design. This study was conducted on the employees working in banks of Lahore, Pakistan. In March 2013, we circulated about 300 questionnaires among which 270 useable surveys were returned for a response rate of 90%. The sample was sufficient for the application of Structural equation modeling in AMOS 18 and SPSS 20. The results of this study showed that affective commitment had positive impact on the extra role performance of employees working in banks. They feel themselves emotionally attached with their organizations, hence this higher level of affective commitment urge them to engage in Extra Role Performance. In Role Performance of employees of banks also got better due to their affective commitment with organizations. The sample of this study was employees who are working at public and private sector Banks in Lahore, Pakistan only. Research questionnaire was used to measure Organizational Commitment, Extra Role Performance and In Role Performance. Moreover qualitative research may also be conducted to further explore this area in Non Western context. Considering the importance of bankers’ organizational commitment (affective commitment) and their effect on extra role performance (organizational citizenship behaviour) and in role behaviour or performance , higher management and policy makers should take necessary steps for improving the degree of commitment which will increase the extra role performance of employees. Some recommendations have been provided specifically

Anahtar Kelimeler

• Affective Commitment
• Extra Role Performance
• In Role Performance
• Organizational Citizenship Behavior
• Banking Sector

Örgütsel Vatandaşlık Davranışına Efektif Bağlılık ile Bankacılık Sektöründeki Çalışanların Görev Performansı Arasında İlişkilendirme

Öz

Bu çalışmanın temel amacı Pencap eyaleti başkenti Lahor’daki bankalarda çalışanların örgütsel bağlılıklarının, özellikle duygusal bağlılıklarının ekstra görevler ve görev performansı üzerindeki etkisini belirlemektir. Buna ilaveten, ikinci amaç bu çalışanların örgütlerine karşı hangi seviyede bağlılık sergilediklerini ve işlerini yaparken buna bağlı olarak davranışlarının neler olduğunu ortaya koymaktır. Böylece bu çalışma, kayda değer kavramlara ilişkin algılara katkıda bulunacak ve çalışanlar bu davranışları sergileyerek performanslarını yükselteceklerdir. Bu anket bazlı çalışmada veri örneklemin kendisinin yanıtladığı anketler ile toplanmış ve veriye korelasyon temelli açıklayıcı araştırma tasarımı uygulanarak analiz edilmiştir. Bu çalışma Lahor,
Pakistan’daki banka çalışanlarına uygulanmıştır. Mart 2013’te gönderilen 300 anketin içinden 270’i geri dönmüştür ve geri dönüş oranı %90’dır. Örneklem sayısı AMOS 18 ve SPSS 20 yazılımları ile yapısal eşitlik modelinin uygulanması için yeterlidir. Bu çalışmanın sonuçları, banka çalışanlarının duygusal bağlılığının ekstra görev performansında pozitif etkisi olduğunu göstermiştir. Çalışanlar kendilerini örgüte bağlı hissetmişler ve bu yüksek seviyedeki sadakat onların ekstra görev performansında bulunmalarına yol açmıştır. Kendilerini duygusal olarak kuruma bağlı hissetmişler, bu yüksek bağlılık onların ekstra görev performansı göstermelerine yol açmıştır. Banka çalışanlarının duygusal görev sadakati nedeniyle görev performansları da
iyileşmiştir. Çalışmanın örneklemi sadece Lahor, Pakistan’daki kamu ve özel sektör bankalarında görev yapan çalışanlardan oluşmaktadır. Araştırma anketi Örgütsel Bağlılığı, Görev Performansı içinde Ekstra Görev Performansını ölçmek için kullanılmıştır. Bunun yanı sıra gelecekte aynı konunun farklı boyutları nitel araştırmalar ile batılı olmayan ortamlarda araştırılarak
keşfedilebilir. Bankacıların örgütsel bağlılığı (duygusal sadakat) ve bu durumun ekstra görev alma performansına (örgütsel vatandaşlık davranışı) etkisi ve rol davranışı ile performansın önemi göz önüne alınırsa, üst düzey yöneticiler ve politika yapıcıların bağlılığı arttırmak için gerekli adımları atması, çalışanların ekstra görev alma performansını arttıracaktır. Bu konu ile ilgili bazı önerilere yer verilmiştir. 

Anahtar Kelimeler

• Etkin Bağlılık
• Ekstra Görev Performansı
• Görev Performansı İçinde
• Örgütsel Vatandaşlık Davranışı

Kaynakça

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