Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?

Feray İrigüler; Mehmet Güler

doi:10.19168/jyu.28146

Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?

Öz

A multi-task profession requiring multi-faceted responsibilities in a multi-component job setting, tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles, where above all, the establishment of strong face-to-face relations with guests necessitate the regulation, management and adjustment of emotions in a service intensive business environment that is in ongoing expansion and competition, all contributing to emotional burden of tourist guides. If the actually felt emotions by the employees are not incompatible with the emotions that are displayed, various negative results ensue. The purpose of this study is to examine the use of emotional labor and outcomes of emotional labor here being job satisfaction and burnout, using a quantitative method, in the context of the tour guiding industry in Turkey followed by recommendations for practice.

Anahtar Kelimeler

Turist Rehberliği, Duygusal Emek, İş Doyumu, Tükenmişlik

Kaynakça

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Ayrıntılar

Birincil Dil

Türkçe

Konular

-

Bölüm

-

Yazarlar

Feray İrigüler Bu kişi benim

Mehmet Güler

Yayımlanma Tarihi

24 Mart 2016

Gönderilme Tarihi

17 Aralık 2015

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2016 Cilt: 11 Sayı: 42

DOI

https://doi.org/10.19168/jyu.28146

IZ

https://izlik.org/JA25LS78EE

Kaynak Göster

RIS / Bibtex

APA

İrigüler, F., & Güler, M. (2016). Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? Yaşar Üniversitesi E-Dergisi, 11(42), 113-123. https://doi.org/10.19168/jyu.28146

AMA

1.İrigüler F, Güler M. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? Yaşar Üniversitesi E-Dergisi. 2016;11(42):113-123. doi:10.19168/jyu.28146

Chicago

İrigüler, Feray, ve Mehmet Güler. 2016. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi 11 (42): 113-23. https://doi.org/10.19168/jyu.28146.

EndNote

İrigüler F, Güler M (01 Nisan 2016) Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? Yaşar Üniversitesi E-Dergisi 11 42 113–123.

IEEE

[1]F. İrigüler ve M. Güler, “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”, Yaşar Üniversitesi E-Dergisi, c. 11, sy 42, ss. 113–123, Nis. 2016, doi: 10.19168/jyu.28146.

ISNAD

İrigüler, Feray - Güler, Mehmet. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi 11/42 (01 Nisan 2016): 113-123. https://doi.org/10.19168/jyu.28146.

JAMA

1.İrigüler F, Güler M. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? Yaşar Üniversitesi E-Dergisi. 2016;11:113–123.

MLA

İrigüler, Feray, ve Mehmet Güler. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi, c. 11, sy 42, Nisan 2016, ss. 113-2, doi:10.19168/jyu.28146.

Vancouver

1.Feray İrigüler, Mehmet Güler. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? Yaşar Üniversitesi E-Dergisi. 01 Nisan 2016;11(42):113-2. doi:10.19168/jyu.28146

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Öz

Anahtar Kelimeler

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

DOI

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Kaynak Göster

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