How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?

Öz

İç Müşterilerin Kıdem Süresi, Psikolojik Sermayenin (PSYCAP) Dört Boyutunu Nasıl Etkilemektedir?

Öz

Bu makale kıdemin iç  müşterinin psikolojik sermayesi üzerine etkisini incelemektedir. Amaç, iş hayatında kıdemin önemi vurgulamak ve kıdemin psikolojik sermayenin alt boyutlarıyla ilişkisini ortaya koymaktır. İş yerinde pozitif organizasyonel davranışların görülmesi için iç müşterinin psikolojik sermaye kavramını oluşturan özyeterlik, umut, iyimserlik ve direnci  daha yüksek seviyede  göstermesi önemlidir. Bu araştırma, iç müşterinin psikolojik sermayesinin iş kıdeminden nasıl etkilendiğini açıklamayı hedeflemektedir. Araştırmada kıdem; toplam çalışma yılı, mevcut iş yerindeki kıdemi ve son mevkisindeki kıdemi olmak üzere üç başlıkta analiz edilmiştir. Araştırmada  kolayda örnekleme yöntemi kullanılarak,  İstanbul Türkiye’de orta ve büyük ölçekli işletmelerden 212 çalışana ulaşılmıştır. Veri, Luthans, Youssef ve Avolio’nun (2007) PSYCAP ölçeğinin Çetin ve Basım (2012) tarafından Türkçeye çevrilmiş 20 ifadesini ve demografik, kıdem geçmişi ile ilgili  ifadeleri içeren yapılandırılmış anket vasıtasıyla toplanmıştır. Verinin analizinde IBM SPSS Statistics 23.0 programı kullanılmıştır. Araştırmada frekans,  bağımsız örneklem tek yönlü ANOVA ve gürbüz testler  kullanılmıştır. İyimserlik, direnç ve özyeterlilik gruplar arasında ortalamaları farklılık gösteren  psikolojik sermayenin alt boyutları  olarak ortaya çıkmıştır.

Anahtar Kelimeler

• PSCAP

Kaynakça

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