RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND THE LACATION OF HOTELS: THE CASE OF KUŞADASI AND İZMİR IN TURKEY

Yıl 2007, Cilt: 2 Sayı: 5, 477 - 487, 01.06.2007

Assoc. Prof. Cengiz DEMİR  Assist. Prof. Güzel

Öz

Anahtar Kelimeler

-

RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND THE LACATION OF HOTELS: THE CASE OF KUŞADASI AND İZMİR IN TURKEY

Öz

Turnover rates and reasons vary significantly within and without organizations. Employee turnover in the hospitality industry often averages as much as 200% to 300% per year. Statistically speaking, this means that the entire staff of a hospitality operation turns over two to three times per year (Woods,1997: 141). Hotel industry is a labor-intensive industry, and labor costs on goods and services produced are very high. It means that labor expenses have an important share on total expenses (almost 40%). In order to serve quality goods and services with a reasonable price, and compete with their competitors, hotel administrations must control the labor expenses and satisfy their employees, and decrease undesired employee turnover. This study discusses the importance of employee turnover for hotel administrations and determines the reasons, differences and relationships between employee turnover and the location of hotels

Anahtar Kelimeler

The location of hotels, employee turnover, reasons, seasonal and permanent hotels

Kaynakça

• Abbasi, S.M., and Hollman, K.W. (2000). Turnover: The Real Botom Line, Public Personal Management, 29(3): 333-342.
• Akoğlan K. M. (1997). Konaklama Endüstrisinde Kadın Yöneticiler, Anadolu Üniversitesi Yayınları, Eskişehir.
• Akoğlan K. M. (2001). Konaklama İşletmelerinde Kariyer Planlaması. Anadolu Üniversitesi Yayınları, Eskişehir.
• Barky, J.D. (1996). Building a Program for World-Class Customer Satisfaction Program, Cornell Hotel & Restaurant Administration Quarterly, 37(1): 17
• Bennett, N., Terry, C., Blum, R; Long, G., and Paul, M.R. (1993). Group and Or ganiza tion Ma na gement Employee Atrition,Group & Organization Management, 18(4): 482-499.
• Burgess, S. (1998). Analyzing Firms, Jobs, and Turnover, Monthly Labor Review, July 1998:55-58.
• Burgess. C. (2000). Hotel Accounts – Do Men Get The Best Jobs? International Journal of Hospitality Management, 19: 345 – 352.
• Doherty. L. and Manfredi. S. (2001). Women’s Employment in Ita lia n and UK Hotels, International Journal of Hospitality Management, 20: 61 – 76.
• Earl, N. (1992). A Conceptual Model of Expatriate Turnover, Journal of International Business Studies, 23(3): 499-532.
• Erdoğan. H. (1992). Personel Devri, İş Tatmini İle İşten Ayrılma Düşüncesi Arasında ki İlişkiyi Ölçmeye Yönelik Bir Araştır ma, İstanbul Üniversitesi Sosyal Bilimler Enstitüsü, Yayınlanmamış Yüksek Lisans Tezi, İstanbul Iverson. K. (2000). The Paradox of The Contented Female Manager: An Emprical Investigation of Gender Di ferences in Pay Expectation In The Hospitality Industry, International Journal of Hospitality Management, 19: 33 – 51.
• Jewell. L. N. and Siegall. M. (1990). Contemporary Industrial and Organizational Psychology, Second Edition, West Publishing Comp, USA.
• Johnston, M. W., Griffith, R.W., Burton, S., and Carson, P. P. (1993). An Expletor y Investiga tion into the Rela tionships Between Promotion a nd Turnover : A Qua si-Experimenta l Longitudinal Study, Journal of Management, 19(1): 33.
• Klebanow, A. M., and Eder, R.W. (1992). Cost E fectiveness of Substa nce-Abuse Treatment in Casino Hotels; Human Resources, Cornell Hotel & Restaurant Administration Quarterly, 33(1): 56.
• Kraus, A. (2000). Changing Personnel Practices to Support Health and Human Service Reform,Policy & Practice of Public Human Services, 58(2): 19-25.
• Milkovic, G. T., and Boudreau, J.W. (1998). P er sonnel Huma n Resource Management, Business Publications Inc., U.S.A.
• Spector. P. E. (1996). Industrial and Organizational Psychology Research and Practice, John Wiley and Sons Inc, USA.
• Walker. J. W. (1992). Human Resource Planing, McGraw Hill Publishing Company, USA.
• Woods, R. H. (1997). Huma n Resour ces Ma na gement, The Educational Institute of the American Hotel & Motel Association, Michigan.