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BİLGİ ÇALIŞANININ MEMNUNİYETİ

Yıl 2010, Cilt: 5 Sayı: 18, 2985 - 2994, 01.06.2010

Halil ZAİM Orhan Koçak

Öz

Anahtar Kelimeler

-

Kaynakça

  • Anderson, C. (1986). Job Design: Employee Satisfaction and Performance in Retail Stores. Journal of Small Business Management , s. 9-16.
  • Baumard, Philippe, (2002), “Tacit knowledge in professional firms : the teaching of firms in very puzzling situations”, Journal of Knowledge Management, Vol. 6, o. 2, pp. 135- 151
  • Berente, Nick, (2007), http://filer.case.edu/~nxb41/tacit.html,
  • Blau, G. (2009, vol. 14 no. 2). Can a four-dimensional model of occupational commitment help to explain intent to leave one's occupation. Career Development International , s. 116-132.
  • Borwn, S.P., S.K. Lam. (2008, vol 84 no. 3). A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses. Journal of Retailing , s. 243-255.
  • Bowen., P., K. Cattell. (2008, vol. 15 no. 3). Job satisfaction of South African quantity surveyors. Engineering, Construction and Architectural Management , s. 260-269.
  • Bozkurt, Ö., İ. Bozkurt. (2008, yıl 9 sayı 1). İŞ TATMİNİNİ ETKİLEYEN İŞLETME İÇİ FAKTÖRLERİN EĞİTİM SEKTÖRÜ AÇISINDAN DEĞERLENDİRİLMESİNE YÖNELİK BİR ALAN ARAŞTIRMASI. Doğuş Üniversitesi Dergisi , s. 1-18.
  • Bökerman, P., P. Ilmakunnas. (2008, vol. 67). Interaction of working conditions, job satisfaction, and sickness absences:Evidence from a representative sample of employees. Social Science & Medicine , s. 520-528.
  • Burke, R., J. Graham and F. Smith. (2005, vol. 17 no. 4). TQM IMPLEMENTATION Effects of reengineering on the employee satisfaction-customer satisfaction relationship. The TQM Magazine , s. 358-363.
  • Chen, H.S. , C. C. Yang, J. Y. Siau, H. H. Wang. (2006, vol. 18 no. 5). The development of an employee satisfaction model for higher education. The TQM Magazine , s. 484-500.
  • Chi, C. G., D. Gursoy. (2008). Employee satisfaction, customer satisfaction, and financial performance:An empirical examination. International Journal of Hospitality Management , s. 50-62.
  • Cianciolo, Anna, Elena Grigorenko, Linda Jarvin, Guillermo Gil, Michael Drebot and Robert Sternberg, (2006), “Practical intelligence and tacit knowledge: Advencements in the measurement of developing expertise”, Learning and Individual Differences, Vol. 16, No. 2, pp. 235-253
  • Collins, D., (1997), “Knowledge Work or Working Knowledge ? Ambiquity and Confusion in the Analysis of the Knowledge Age”, Employee Relations, vol. 19, number 1, pp. 41-47
  • Cruz, N. M., V. M. Perez, C. T. Cantero. (2009, vol 13 no. 6). The influence of employee motivation on knowledge transfer. Journal of Knowledge Management , s. 478-490.
  • Davenport, T. and Prusak L., (1998), Working Knowledge, Harvard Business School, Boston
  • Davenport, Thomas and Laurance Prusak, (1998), Working Knowledge, Harward Business School Press, USA
  • Davenport, T., (2002), “A Measurable Proposal”, CIO, vol. 16, issue 16, pp. 46-48
  • DePablos, P. O., M. Lytras. (2008, vol. 12 no. 6). Competencies and human resource management: implications for organizational competitive advantage. Journal of Knowledge Management , s. 48-56.
  • DiGiovanni, M., (2004), “Developing Knowledge Workers on the Factory Floor”, Development and Learning in Organizations, vol. 18, number 4, pp. 9-17
  • Drucker, P., (1999), “Knowledge Worker Productivity : The Biggest Challenge”, California Management Review, vol. 41, issue 2, pp. 79-94
  • Drucker, P. (2002), “Knowledge work”, Executive excellence, vol. 19, issue 10, pp. 108-118
  • Dura, C., (1990), Bilgi Toplumu, T.C. Kültür Bakanlığı Yayınları, Ankara
  • Ersel, B., (2003), “Bilgi çağında çalışma ilişkileri ve beyin göçü”, II. Ulusal Bilgi, Ekonomi ve Yönetim Kongresi, Bildiriler Kitabı, Derbent-İzmit, ss. 709-721
  • Foote, D.A., T. Tang. (2008, vol. 46 no. 6). Job satisfaction and organizational citizenship behavior (OCB) Does team commitment make a difference in self-directed teams? Management Decision , s. 933-947.
  • Foreman, T. (2009, vol. 3 no. 4). Job satisfaction and turnover in the Chinese retail industry. Chinese Management Studies , s. 356-378.
  • Garrick, J., S., Clegg, (2000), “Knowledge Work and the New Demands of Learning”, Journal of Knowledge Management, vol. 4, number 4, pp. 279-286
  • Geisler, E., (2007). A typology of knowledge management:strategic groups and role behavior in organizations, Journal of Knowledge Management, vol. 11 No 1, pp. 127-134
  • Graham, M. V., P. E. Messner. (1998, vol. 12 no. 5). Principals and job satisfaction. International Journal of Educational Management , s. 196-202.
  • Gu, Z., R. C. Sensiu. (2009, vol 21 no. 5). Drivers of job satisfaction as related to work performance in Macao casino hotels. International Journal of Contemporary Hospitality Management , s. 561-578.
  • Hedlund Jennifer, Forsythe George, Joseph Horvath, Wendy Williams, Scott Snook and Robert Sternberg, (2003), “Identifying and assessing tacit knowledge: understanding the practical intelligence of military leader”, The Leadership Quarterly, Vol. 14, No. 1, pp. 117-140
  • Herrgang Tua Haldin, (2000), “Difficulties in diffusion of tacit knowledge in organizations”, Journal of Intellectual Capital, Vol. 1, No. 4, pp. 357-365
  • Hicks, Richard, Ronald Dettero and Stuart Galup, (2007), “A metaphor for knowledge management: explicit islands in a tacit sea”, Journal of Knowledge Management, Vol. 11, No. 1, pp. 5-16
  • Hildreth, Paul and Kris Kimble, “The duality of knowledge”, Information Research, Vol. 8, No. 1, pp. 142-165
  • Hodgkin, R., (1991) “Michael Polanyi - Prophet of life, the universe and everything” Times Higher Educational Supplement, September 27, pp. 15-21
  • Hsu, C.H., Y. C. Wang. (2008, vol. 19 no. 4). The development and empirical validation of the Employee Satisfaction Index model. Total Quality Management & Business Excellence , s. 353-366.
  • Islam, R., A. Z. Ismail. (2008, vol. 18 no. 4). Employee Motivation: A Malaysian Perspective. International Journal of Commerce and Management , s. 344-362.
  • Ivancevich, J. M., R. Konopaske, M. Matteson. (2008). Organizational Behavior and Management. Boston: McGraw-Hill.
  • Jakob, Merle and Golaleh Ebrahimpur, (2001), “Experience and expertise : the role of implicit understandings of knowledge in determining the nature of knowledge transfer in two companies”, Journal of Intellectual Capital, Vol. 2, No. 1, pp. 74-88
  • Jain, A., S. Giga and C. Cooper. (2009, vol 30 no. 3). Employee wellbeing, control and organizational commitment. Leadership & Organization Development Journal , s. 256-273.
  • Janz, B., ; J., Colquitt, (1997), “Knowledge Worker Team Effectiveness”, Personnel Psychology, vol. 50, issue 4, pp. 55-62
  • Kakabadse, Nada, Andrew Kakabadse and Alexander Kouzmin, (2003), “Reviewing the knowledge management literature: towards a taxonomy”, Journal of Knowledge Management, Vol. 7, No. 4, pp. 75-91
  • Kaplan, S., C. R. Warren, A.P. Barsky, C. J. Thoresen, (2009), “A note on the relationship between affectivity and differing conceptualizations of job satisfaction: Some unexpected meta-analytic findings”, European Journal of Work and Organizational Psychology, vol 18, number 1, pp. 29-54
  • Karauzum, A., N. Anafarta, S. Irmak. (2008, vol. 20 no. 2). Predictors of burnout among middle managers in the Turkish hospitality industry. International Journal of Contemporary Hospitality Management , s. 186-198.
  • Karhu, Katja, (2002), “Expertise cycle-an advanced method for sharing expertise”, Journal of Intellectual Capital, Vol. 3, No. 4, pp. 430-446
  • Koulopoulos, Thomas, Carl Frappaolo, (1999), Smart Things to Know About Knowledge Management,
  • Kreiner, Kristian, (2002), “Tacit knowledge management: the role of artifacts”, Journal of Knowledge Management, Vol. 6, No. 2, pp. 112-123
  • Kusku, F. (2001, Vol. 28 no. 3-4). Dimensions of Employee Satisfaction: A State University Example. Middle East Technical University Studies in Development , s. 399-430.
  • Lance, C. (1988, vol 9). Job performance as a moderator of the satisfaction. Journal of Organizational Behavior , s. 271-280.
  • Lang, J. C., (2001), “Managerial Concerns in Knowledge Management”, Journal of Knowledge Management, vol. 5, number 1, pp. 46-47
  • Lang, Josephine, (2004), “Social context and social capital as enablers of knowledge integration”, Journal of Knowledge Management, Vol. 8, No. 3, pp. 89-105
  • Lind, Douglas, William Marchal and Robert Mason, Statistical Techniques in Business & Economics, eleventh edition, McGraw Hill, U.S.A., 2001, pp.510-512
  • Linde Charlotte, (2001), “Narrative and social tacit knowledge”, Journal of Knowledge Management, Vol. 5, No. 2, pp. 160-170
  • Lopez, Susanna Perez, Jose Manuel Montes and Camilo J. V. Ordas, (2004), “Managing knowledge: the link between culture and organizational learning”, Journal of Knowledge Management, Vol. 8, No. 6, pp. 93-104
  • Loveday, M. (1996, vol. 9 no. 4). Employee satisfaction and HR at ISS. Management Development Review , s. 9-12.
  • Malhotra, Y., (1998), “Knowledge Management, Knowledge Organizations, Knowledge Workers”, (Çevrimiçi) www.brint.com/interview/maeil.htm, 1998
  • Maltzer, K., B. Renzl. (2007, vol. 18 no. 5). Personality Traits, Employee Satisfaction
  • and Affective Commitment. Total Quality Management & Business Excellence , s. 589-598.
  • Marques, Daniel Palacios and Fernando J. G. Simon, (2006), “The effect of knowledge management practices on firm performance”, Journal of Knowledge Management, Vol. 10, No. 3, pp. 143-156
  • Mitri, Michel, (2003), “Applying tacit knowledge management techniques for performance assessment”, Computers & Education, Vol. 41, No. 1, pp. 173-189
  • Nonaka, Ikujiro, (1998), “The Knowledge Creating Company”, Harward Business Review on Knowledge Management, USA, pp. 21-46
  • Nonaka, Ikujiro, Ryoko Toyama and Noboru Konno, (2000), “SECI, Ba, and Leadership : a unified model of dynamic knowledge creation”, Long Range Planning, Vol. 33, No. 1, 5-34
  • O’Dell, Carla and Jackson Grayson, (1998), If Only We Knew What We Know, The Free Press, New York
  • Park, Y., and S. Kim, (2006), “Knowledge Management System for Fourth Generation R&D : KNOWVATION”, Technovation, Vol. 26, pp. 595-602
  • Pathirage, Chaminda, Dilanthi Amaratunga and Richard Haigh, (2007), “Tacit knowledge and organizational performance: construction industry perspective”, Journal of Knowledge Management, Vol. 11, No. 1, pp. 115-126
  • Petrescu, A.I., R. Simmons. (2008, vol. 29 no. 7). Human Resource Management Practices and Workers' Job Satisfaction. International Journal of Manpower , s. 651-667.
  • Polanyi, Michael, (1998), Personal Knowledge. Towards a Post Critical Philosophy, Routledge, London
  • Ramirez, Y. W., D. A. Nembhard. (2004, vol. 5 no. 4). Measuring knowledge worker Productivity. Journal of Intellectual Capital , s. 602-628.
  • Saravanamuthu, K., (2004), “Gold-Collarism in the Academy : The Dilemma in Transforming Bean-Counters into Knowledge Consultants”, Critical Perspectives on Accounting, vol. 15, pp. 580-589
  • Sijtsema, P. M., V. Ruohomaki, M. Vartiainen. (2009, vol. 13 no. 6). Knowledge work productivity in distributed teams. Journal of Knowledge Management , s. 533-546.
  • Skyrme, D., (1999), Knowledge Networking, Butterworth-Heinemann, Oxford
  • Stewart, T., (1997), Entellektüel Sermaye, çev. Nurettin Elhüseyni, MESS Yayınları, İstanbul, 1997
  • Tiwana, A., (2003), Bilginin Yönetimi, çev. Elif Özsayar, Dışbank Yayınları, İstanbul
  • Tuzun, I. K. (2009, vol. 32 no. 8). The impact of identification and commitment on job satisfaction. Management Research News , s. 728-738.
  • Von Krogh, Georg, Ikujiro Nonaka and Manfred Aben, (2001), “Making the most of your company’s knowledge: a strategic framework”, Long Range Planning, Vol. 34, 421- 439
  • Wickramasinghe, V. (2009, vol. 38 no. 4). Predictors of job satisfaction among IT graduates in offshore outsourced IT firms. Personnel Review , s. 413-431.
  • Yee, R. W.Y., A. C. Yeung and E. Cheng. (2008, vol 26). The impact of employee
  • satisfaction on quality and profitability in high-contact service industries. Journal of Operations
  • Management , s. 651-668.
  • Zaim, S., H. Zaim, "Implementation of Tacit Knowledge in a Participation Bank : Evaluating the Impacts of tacit Knowledge on Organizational Performance", First International Conference on Management and Economics, , 1, , Tirana/Albania, (2008)
  • Zaim H., S. Zaim, "The Impacts of Tacit Knowledge on Organizations' Performance", 6'th International Congress on Knowledge, Management and Economy, , , , İstanbul, Turkey, (2007)
  • Zaim, H., E. Tatoglu and S. Zaim, (2007), “Performance of Knowledge Management Practices : a Casual Analysis", Journal of Knowledge Management, Vol. 11, No. 6, pp. 54-67
  • Zeffane, R., M. Ibrahim, R. ElMehairi. (2007, 30 3). Exploring the differential impact of job satisfaction on employee attendance and conduct. Employee Relations , s. 237-250.
  • www.tkbb.org.tr, 2008
  • www.asyafinans.com.tr, 2008

BİLGİ ÇALIŞANININ MEMNUNİYETİ

Yıl 2010, Cilt: 5 Sayı: 18, 2985 - 2994, 01.06.2010

Halil ZAİM Orhan Koçak

Öz

Klasik üretim unsurları olan hammadde, sermaye ve emek artık günümüzde bilgi toplumunun ortaya çıkması ve gelişmesi ile yetersiz kalmıştır. Bu gelişme, üretim sürecinde en önemli katma değer yaratan bilginin unsurlar arasına alınmasını sağlamıştır. Günümüzde organizasyonlar ve firmalar katma değer sağlayan bilgiyi üreten bilgi işçilerine ihtiyaç duymaktadır. Bilgi işçilerinin temini zor olduğu kadar elde tutulmaları da o derece zor olmaktadır. Bilgi çalışanlarının elde tutulması, işlerine motive olmaları, ücretleri, çalışma şartları ve yöneticilerin tutumları gibi etkenlere göre değişen memnuniyetlerine bağlıdır. Bu çalışma 2 bölümden oluşmaktadır. Birinci bölümde, bilginin refaha ulaşmada yeri ve önemi, bilgi işi ve bilgi işçisinin tanımı ve önemi, bilgi işçilerinin sahip olduğu vasıfları ile çalışanlar ile bilgi işçilerinin memnuniyetinin incelendiği literatür çalışması yapılmıştır. İkinci bölümde ise, yapılan saha çalışmasının yöntemi, model ve hipotezleri ve analizleri değerlendirilmiştir

Anahtar Kelimeler

çalışan memnuniyeti bilgi işçisi bilgi ekonomisi

Kaynakça

  • Anderson, C. (1986). Job Design: Employee Satisfaction and Performance in Retail Stores. Journal of Small Business Management , s. 9-16.
  • Baumard, Philippe, (2002), “Tacit knowledge in professional firms : the teaching of firms in very puzzling situations”, Journal of Knowledge Management, Vol. 6, o. 2, pp. 135- 151
  • Berente, Nick, (2007), http://filer.case.edu/~nxb41/tacit.html,
  • Blau, G. (2009, vol. 14 no. 2). Can a four-dimensional model of occupational commitment help to explain intent to leave one's occupation. Career Development International , s. 116-132.
  • Borwn, S.P., S.K. Lam. (2008, vol 84 no. 3). A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses. Journal of Retailing , s. 243-255.
  • Bowen., P., K. Cattell. (2008, vol. 15 no. 3). Job satisfaction of South African quantity surveyors. Engineering, Construction and Architectural Management , s. 260-269.
  • Bozkurt, Ö., İ. Bozkurt. (2008, yıl 9 sayı 1). İŞ TATMİNİNİ ETKİLEYEN İŞLETME İÇİ FAKTÖRLERİN EĞİTİM SEKTÖRÜ AÇISINDAN DEĞERLENDİRİLMESİNE YÖNELİK BİR ALAN ARAŞTIRMASI. Doğuş Üniversitesi Dergisi , s. 1-18.
  • Bökerman, P., P. Ilmakunnas. (2008, vol. 67). Interaction of working conditions, job satisfaction, and sickness absences:Evidence from a representative sample of employees. Social Science & Medicine , s. 520-528.
  • Burke, R., J. Graham and F. Smith. (2005, vol. 17 no. 4). TQM IMPLEMENTATION Effects of reengineering on the employee satisfaction-customer satisfaction relationship. The TQM Magazine , s. 358-363.
  • Chen, H.S. , C. C. Yang, J. Y. Siau, H. H. Wang. (2006, vol. 18 no. 5). The development of an employee satisfaction model for higher education. The TQM Magazine , s. 484-500.
  • Chi, C. G., D. Gursoy. (2008). Employee satisfaction, customer satisfaction, and financial performance:An empirical examination. International Journal of Hospitality Management , s. 50-62.
  • Cianciolo, Anna, Elena Grigorenko, Linda Jarvin, Guillermo Gil, Michael Drebot and Robert Sternberg, (2006), “Practical intelligence and tacit knowledge: Advencements in the measurement of developing expertise”, Learning and Individual Differences, Vol. 16, No. 2, pp. 235-253
  • Collins, D., (1997), “Knowledge Work or Working Knowledge ? Ambiquity and Confusion in the Analysis of the Knowledge Age”, Employee Relations, vol. 19, number 1, pp. 41-47
  • Cruz, N. M., V. M. Perez, C. T. Cantero. (2009, vol 13 no. 6). The influence of employee motivation on knowledge transfer. Journal of Knowledge Management , s. 478-490.
  • Davenport, T. and Prusak L., (1998), Working Knowledge, Harvard Business School, Boston
  • Davenport, Thomas and Laurance Prusak, (1998), Working Knowledge, Harward Business School Press, USA
  • Davenport, T., (2002), “A Measurable Proposal”, CIO, vol. 16, issue 16, pp. 46-48
  • DePablos, P. O., M. Lytras. (2008, vol. 12 no. 6). Competencies and human resource management: implications for organizational competitive advantage. Journal of Knowledge Management , s. 48-56.
  • DiGiovanni, M., (2004), “Developing Knowledge Workers on the Factory Floor”, Development and Learning in Organizations, vol. 18, number 4, pp. 9-17
  • Drucker, P., (1999), “Knowledge Worker Productivity : The Biggest Challenge”, California Management Review, vol. 41, issue 2, pp. 79-94
  • Drucker, P. (2002), “Knowledge work”, Executive excellence, vol. 19, issue 10, pp. 108-118
  • Dura, C., (1990), Bilgi Toplumu, T.C. Kültür Bakanlığı Yayınları, Ankara
  • Ersel, B., (2003), “Bilgi çağında çalışma ilişkileri ve beyin göçü”, II. Ulusal Bilgi, Ekonomi ve Yönetim Kongresi, Bildiriler Kitabı, Derbent-İzmit, ss. 709-721
  • Foote, D.A., T. Tang. (2008, vol. 46 no. 6). Job satisfaction and organizational citizenship behavior (OCB) Does team commitment make a difference in self-directed teams? Management Decision , s. 933-947.
  • Foreman, T. (2009, vol. 3 no. 4). Job satisfaction and turnover in the Chinese retail industry. Chinese Management Studies , s. 356-378.
  • Garrick, J., S., Clegg, (2000), “Knowledge Work and the New Demands of Learning”, Journal of Knowledge Management, vol. 4, number 4, pp. 279-286
  • Geisler, E., (2007). A typology of knowledge management:strategic groups and role behavior in organizations, Journal of Knowledge Management, vol. 11 No 1, pp. 127-134
  • Graham, M. V., P. E. Messner. (1998, vol. 12 no. 5). Principals and job satisfaction. International Journal of Educational Management , s. 196-202.
  • Gu, Z., R. C. Sensiu. (2009, vol 21 no. 5). Drivers of job satisfaction as related to work performance in Macao casino hotels. International Journal of Contemporary Hospitality Management , s. 561-578.
  • Hedlund Jennifer, Forsythe George, Joseph Horvath, Wendy Williams, Scott Snook and Robert Sternberg, (2003), “Identifying and assessing tacit knowledge: understanding the practical intelligence of military leader”, The Leadership Quarterly, Vol. 14, No. 1, pp. 117-140
  • Herrgang Tua Haldin, (2000), “Difficulties in diffusion of tacit knowledge in organizations”, Journal of Intellectual Capital, Vol. 1, No. 4, pp. 357-365
  • Hicks, Richard, Ronald Dettero and Stuart Galup, (2007), “A metaphor for knowledge management: explicit islands in a tacit sea”, Journal of Knowledge Management, Vol. 11, No. 1, pp. 5-16
  • Hildreth, Paul and Kris Kimble, “The duality of knowledge”, Information Research, Vol. 8, No. 1, pp. 142-165
  • Hodgkin, R., (1991) “Michael Polanyi - Prophet of life, the universe and everything” Times Higher Educational Supplement, September 27, pp. 15-21
  • Hsu, C.H., Y. C. Wang. (2008, vol. 19 no. 4). The development and empirical validation of the Employee Satisfaction Index model. Total Quality Management & Business Excellence , s. 353-366.
  • Islam, R., A. Z. Ismail. (2008, vol. 18 no. 4). Employee Motivation: A Malaysian Perspective. International Journal of Commerce and Management , s. 344-362.
  • Ivancevich, J. M., R. Konopaske, M. Matteson. (2008). Organizational Behavior and Management. Boston: McGraw-Hill.
  • Jakob, Merle and Golaleh Ebrahimpur, (2001), “Experience and expertise : the role of implicit understandings of knowledge in determining the nature of knowledge transfer in two companies”, Journal of Intellectual Capital, Vol. 2, No. 1, pp. 74-88
  • Jain, A., S. Giga and C. Cooper. (2009, vol 30 no. 3). Employee wellbeing, control and organizational commitment. Leadership & Organization Development Journal , s. 256-273.
  • Janz, B., ; J., Colquitt, (1997), “Knowledge Worker Team Effectiveness”, Personnel Psychology, vol. 50, issue 4, pp. 55-62
  • Kakabadse, Nada, Andrew Kakabadse and Alexander Kouzmin, (2003), “Reviewing the knowledge management literature: towards a taxonomy”, Journal of Knowledge Management, Vol. 7, No. 4, pp. 75-91
  • Kaplan, S., C. R. Warren, A.P. Barsky, C. J. Thoresen, (2009), “A note on the relationship between affectivity and differing conceptualizations of job satisfaction: Some unexpected meta-analytic findings”, European Journal of Work and Organizational Psychology, vol 18, number 1, pp. 29-54
  • Karauzum, A., N. Anafarta, S. Irmak. (2008, vol. 20 no. 2). Predictors of burnout among middle managers in the Turkish hospitality industry. International Journal of Contemporary Hospitality Management , s. 186-198.
  • Karhu, Katja, (2002), “Expertise cycle-an advanced method for sharing expertise”, Journal of Intellectual Capital, Vol. 3, No. 4, pp. 430-446
  • Koulopoulos, Thomas, Carl Frappaolo, (1999), Smart Things to Know About Knowledge Management,
  • Kreiner, Kristian, (2002), “Tacit knowledge management: the role of artifacts”, Journal of Knowledge Management, Vol. 6, No. 2, pp. 112-123
  • Kusku, F. (2001, Vol. 28 no. 3-4). Dimensions of Employee Satisfaction: A State University Example. Middle East Technical University Studies in Development , s. 399-430.
  • Lance, C. (1988, vol 9). Job performance as a moderator of the satisfaction. Journal of Organizational Behavior , s. 271-280.
  • Lang, J. C., (2001), “Managerial Concerns in Knowledge Management”, Journal of Knowledge Management, vol. 5, number 1, pp. 46-47
  • Lang, Josephine, (2004), “Social context and social capital as enablers of knowledge integration”, Journal of Knowledge Management, Vol. 8, No. 3, pp. 89-105
  • Lind, Douglas, William Marchal and Robert Mason, Statistical Techniques in Business & Economics, eleventh edition, McGraw Hill, U.S.A., 2001, pp.510-512
  • Linde Charlotte, (2001), “Narrative and social tacit knowledge”, Journal of Knowledge Management, Vol. 5, No. 2, pp. 160-170
  • Lopez, Susanna Perez, Jose Manuel Montes and Camilo J. V. Ordas, (2004), “Managing knowledge: the link between culture and organizational learning”, Journal of Knowledge Management, Vol. 8, No. 6, pp. 93-104
  • Loveday, M. (1996, vol. 9 no. 4). Employee satisfaction and HR at ISS. Management Development Review , s. 9-12.
  • Malhotra, Y., (1998), “Knowledge Management, Knowledge Organizations, Knowledge Workers”, (Çevrimiçi) www.brint.com/interview/maeil.htm, 1998
  • Maltzer, K., B. Renzl. (2007, vol. 18 no. 5). Personality Traits, Employee Satisfaction
  • and Affective Commitment. Total Quality Management & Business Excellence , s. 589-598.
  • Marques, Daniel Palacios and Fernando J. G. Simon, (2006), “The effect of knowledge management practices on firm performance”, Journal of Knowledge Management, Vol. 10, No. 3, pp. 143-156
  • Mitri, Michel, (2003), “Applying tacit knowledge management techniques for performance assessment”, Computers & Education, Vol. 41, No. 1, pp. 173-189
  • Nonaka, Ikujiro, (1998), “The Knowledge Creating Company”, Harward Business Review on Knowledge Management, USA, pp. 21-46
  • Nonaka, Ikujiro, Ryoko Toyama and Noboru Konno, (2000), “SECI, Ba, and Leadership : a unified model of dynamic knowledge creation”, Long Range Planning, Vol. 33, No. 1, 5-34
  • O’Dell, Carla and Jackson Grayson, (1998), If Only We Knew What We Know, The Free Press, New York
  • Park, Y., and S. Kim, (2006), “Knowledge Management System for Fourth Generation R&D : KNOWVATION”, Technovation, Vol. 26, pp. 595-602
  • Pathirage, Chaminda, Dilanthi Amaratunga and Richard Haigh, (2007), “Tacit knowledge and organizational performance: construction industry perspective”, Journal of Knowledge Management, Vol. 11, No. 1, pp. 115-126
  • Petrescu, A.I., R. Simmons. (2008, vol. 29 no. 7). Human Resource Management Practices and Workers' Job Satisfaction. International Journal of Manpower , s. 651-667.
  • Polanyi, Michael, (1998), Personal Knowledge. Towards a Post Critical Philosophy, Routledge, London
  • Ramirez, Y. W., D. A. Nembhard. (2004, vol. 5 no. 4). Measuring knowledge worker Productivity. Journal of Intellectual Capital , s. 602-628.
  • Saravanamuthu, K., (2004), “Gold-Collarism in the Academy : The Dilemma in Transforming Bean-Counters into Knowledge Consultants”, Critical Perspectives on Accounting, vol. 15, pp. 580-589
  • Sijtsema, P. M., V. Ruohomaki, M. Vartiainen. (2009, vol. 13 no. 6). Knowledge work productivity in distributed teams. Journal of Knowledge Management , s. 533-546.
  • Skyrme, D., (1999), Knowledge Networking, Butterworth-Heinemann, Oxford
  • Stewart, T., (1997), Entellektüel Sermaye, çev. Nurettin Elhüseyni, MESS Yayınları, İstanbul, 1997
  • Tiwana, A., (2003), Bilginin Yönetimi, çev. Elif Özsayar, Dışbank Yayınları, İstanbul
  • Tuzun, I. K. (2009, vol. 32 no. 8). The impact of identification and commitment on job satisfaction. Management Research News , s. 728-738.
  • Von Krogh, Georg, Ikujiro Nonaka and Manfred Aben, (2001), “Making the most of your company’s knowledge: a strategic framework”, Long Range Planning, Vol. 34, 421- 439
  • Wickramasinghe, V. (2009, vol. 38 no. 4). Predictors of job satisfaction among IT graduates in offshore outsourced IT firms. Personnel Review , s. 413-431.
  • Yee, R. W.Y., A. C. Yeung and E. Cheng. (2008, vol 26). The impact of employee
  • satisfaction on quality and profitability in high-contact service industries. Journal of Operations
  • Management , s. 651-668.
  • Zaim, S., H. Zaim, "Implementation of Tacit Knowledge in a Participation Bank : Evaluating the Impacts of tacit Knowledge on Organizational Performance", First International Conference on Management and Economics, , 1, , Tirana/Albania, (2008)
  • Zaim H., S. Zaim, "The Impacts of Tacit Knowledge on Organizations' Performance", 6'th International Congress on Knowledge, Management and Economy, , , , İstanbul, Turkey, (2007)
  • Zaim, H., E. Tatoglu and S. Zaim, (2007), “Performance of Knowledge Management Practices : a Casual Analysis", Journal of Knowledge Management, Vol. 11, No. 6, pp. 54-67
  • Zeffane, R., M. Ibrahim, R. ElMehairi. (2007, 30 3). Exploring the differential impact of job satisfaction on employee attendance and conduct. Employee Relations , s. 237-250.
  • www.tkbb.org.tr, 2008
  • www.asyafinans.com.tr, 2008
Toplam 84 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Halil ZAİM Orhan Koçak Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2010
Yayımlandığı Sayı Yıl 2010 Cilt: 5 Sayı: 18

Kaynak Göster

APA Koçak, H. Z. . O. (2010). BİLGİ ÇALIŞANININ MEMNUNİYETİ. Yaşar Üniversitesi E-Dergisi, 5(18), 2985-2994. https://doi.org/10.19168/jyu.32605
AMA Koçak HZO. BİLGİ ÇALIŞANININ MEMNUNİYETİ. Yaşar Üniversitesi E-Dergisi. Haziran 2010;5(18):2985-2994. doi:10.19168/jyu.32605
Chicago Koçak, Halil ZAİM Orhan. “BİLGİ ÇALIŞANININ MEMNUNİYETİ”. Yaşar Üniversitesi E-Dergisi 5, sy. 18 (Haziran 2010): 2985-94. https://doi.org/10.19168/jyu.32605.
EndNote Koçak HZO (01 Haziran 2010) BİLGİ ÇALIŞANININ MEMNUNİYETİ. Yaşar Üniversitesi E-Dergisi 5 18 2985–2994.
IEEE H. Z. . O. Koçak, “BİLGİ ÇALIŞANININ MEMNUNİYETİ”, Yaşar Üniversitesi E-Dergisi, c. 5, sy. 18, ss. 2985–2994, 2010, doi: 10.19168/jyu.32605.
ISNAD Koçak, Halil ZAİM Orhan. “BİLGİ ÇALIŞANININ MEMNUNİYETİ”. Yaşar Üniversitesi E-Dergisi 5/18 (Haziran 2010), 2985-2994. https://doi.org/10.19168/jyu.32605.
JAMA Koçak HZO. BİLGİ ÇALIŞANININ MEMNUNİYETİ. Yaşar Üniversitesi E-Dergisi. 2010;5:2985–2994.
MLA Koçak, Halil ZAİM Orhan. “BİLGİ ÇALIŞANININ MEMNUNİYETİ”. Yaşar Üniversitesi E-Dergisi, c. 5, sy. 18, 2010, ss. 2985-94, doi:10.19168/jyu.32605.
Vancouver Koçak HZO. BİLGİ ÇALIŞANININ MEMNUNİYETİ. Yaşar Üniversitesi E-Dergisi. 2010;5(18):2985-94.
 Kapak Resmi İndir