BibTex RIS Kaynak Göster

MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN

Yıl 2011, Cilt: 6 Sayı: 21, 3538 - 3560, 01.06.2011

Öz

Kaynakça

  • Adongo, J., Stork, C. and Deen-Sw, M. (2005), “Factors Influencing Efficiency in Namibia’s Banking Sector”,
  • Nepru Research Report No. 37, The Namibian Economic Policy Research Unit, [Online] Available at: www.nepru.org.na/index.php?id=126andno_cache=1andfile= 462anduid=183(accessed 28 December, 2009).
  • Ayadi, A. (2006), “Technological and organizational preconditions to Internet Banking implementation: Case of a Tunisian bank”, Journal of Internet Banking and Commerce, Vol. 11, No.1, [Online] Available at: http://www.arraydev.com/commerce/JIBC/ 2006-04/Ayadi.asp (accessed 8 September, 2009).
  • Borgatti, S. (2001), Organizational Theory: Determinants of Structure, [Online] Available at: http://www.analytictech.com/mb021/orgtheory.htm(accessed 24 December, 2009).
  • Child, J. (1975), “Managerial and Organizational Factors associated with Company Performance Part 11. A Contingency Analysis”, The Journal of Management Studies, Online] Available at: http://www.dmsp.dauphine.fr/Management/PapersMgmt /63ChildJMS.pdf (accessed 19 January, 2009).
  • Cohen, D., Gan, C., Yong, H. and Choong, E. (2006), “Customer Satisfaction: A Study of Bank Customer
  • Retention in New Zealand”, Commerce Division, Discussion Paper No. 109, [Online] Available at: http://www.lincoln.ac.nz/story_images/2308_dp109dc_ s6473.pdf (accessed 19 January, 2008).
  • Copercini, R. (2007), Calculating Financial Impact of Lean Six Sigma Projects, [Online] Available at: http://europe.isixsigma.com/library/content/c071031b.asp (accessed 30 June, 2008).
  • Daghfous, N. and Toufaily, E. (2007), “The adoption of “E-banking” by Lebanese banks: Success and critical factors”, [Online] Available at: http://www.esg.uqam.ca/recherche/ document/2007/02-2007.pdf (accessed 7 June, 2009).
  • Dahlberg, T. and Mallat, N. (2002), “Mobile Payment Service Development- Managerial Implication of Customer
  • Value Perceptions”, pp 649-657, [Online] Available at: http://is2.lse.ac.uk/asp/aspecis/20020144.pdf (accessed January, 2009).
  • Davis, F. D. (1986), “A technology acceptance model for empirically testing new end-user information systems:
  • Theory and results”, Doctoral dissertation, Sloan School of Management, Massachusetts Institute of Technology, Ebling, A. (2005), “E-Banking Snapshot- Five online banking trends in 2005”, Deutsche Bank Research, Frankfurt am Main Germany, Online] Available at: http://www.dbresearch.com/PROD/DBR_INTERNET_ENPROD/PROD0000000000185427.pdf
  • Gritti, P. (2007), “Customer Satisfaction and Competencies: An Econometric study of An Italian Bank”,
  • Dipartmento di Economia Aziendale and Dipartmento di Scienze Economiche H.P. Minsky, Universita degli Studi di Bergamo, Italy, [Online] Available at: http://www.aiel.it/bacheca/NAPOLI/D/Gritti.pdf (accessed 29 December, 2009).
  • Jamal, A. and Naser, K. (2002), “Customer satisfaction and retail banking: An assessment of some of the key antecedents of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 20, No. 4, pp. 160, Online] Available at: http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=E25894D26807E612294479882436E5
  • A9?contentType=Article&contentId=855059 (accessed 12 January, 2009).
  • Karjaluoto, H., Mattila, M. and Pento, T. (2002), “Electronic banking in Finland: consumer beliefs and reactions to a new delivery channel”, Journal of Financial Services Marketing, Vol. 6, No. 4, pp.346–361, [Online]
  • Available at: http://www.palgrave-journals.com/fsm/journal/v6/n4/abs/4770064a.html (accessed 28 August, ).
  • Laukkanen, T. (2005), “Comparing Customer Valve Creation in Internet and Mobile Banking”, Proceedings of the International Conference on Mobile Business, pp. 658, Online] Available at: http://portal.acm.org/citation.cfm?id=1084013.1084283 (accessed 7 June, 2009).
  • Lee, K. S. (2007), “Factor Influencing the Adoption Behaviour of Mobile Banking: A South Korean perspective”,
  • Journal of Internet Banking and Commerce, Vol. 12, No.2, August, [Online] Available at: www.arraydev.com/...08/HyungSeokLee_Final_PDF%20Ready.pdf (accessed 7 January, 2009).
  • Luarn, P. and Lin, H-H (2005), “Toward an understanding of the behavioral intention to use mobile banking”,
  • Computers in Human Behavior, Vol. 21, No. 6, November, pp. 873–891, [Online] Available at: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4C8P6SN- &_user=3415678&_rdoc=1&_fmt=&_orig=search&_sort=d&_docanchor=&view= c&_searchStrId=986491512&_rerunOrigin=google&_acct=C000060498&_version=1&_urlVersion=0&_userid=3
  • &md5=70f7d577af3d972d79ac59d73eeaf04b (accessed 4 January, 2009).
  • Malhotra, Y and Galletta, D.F. (1999), “Extending the Technology Acceptance Model to Account for Social
  • Influence: Theoretical Bases and Empirical Validation”, Proceedings of the 32nd Hawaii International Conference on System Sciences, BRINT Research Institute, University of Pittsburgh, [Online] Available at: http://www.brint.org/technologyacceptance.pdf (accessed 4 January, 2009).
  • McNamara, C. (2007), “Employee Training and Development: Reasons and Benefits”, MBA, PhD, Authenticity
  • Consulting, LLC, [Online] Available at: http://www.managementhelp.org/trng_dev/basics/reasons.htm (accessed 12 September, 2008).
  • Müller-Varese, F. (1999), “Mobile Commerce Report”, Durlacher Research Ltd., London, *Online+ Available at: http://www.durlacher.com/downloads/mcomreport.pdf (accessed 19 November, 2009).
  • Nunnally, J.C. (1978), Nunnally on Reliability, Psychometric theory, 2nd edition, New York: McGraw Hill,
  • Online] Available at: http://core.ecu.edu/psyc/wuenschk/StatHelp/ Reliab-Nunnally.doc Polatoglu and Ekin (2001), “An empirical investigation of the Turkish consumers’ acceptance of Internet banking services”, International Journal of Bank Marketing, Vol. 19, No. 4, pp. 156-165, [Online] Available at: http://emeraldinsight.com/Insight/view
  • PDF.jsp?Filename=html/ Output/Published/EmeraldFullTextArticle/Pdf/0320190402.pdf (accessed 8 February, 2009).
  • Rao, A.S. (2007), “Technology acceptance model for complex technologies in a period of rapid catching-up”,
  • Department of Scientific and Industrial Research, Technology Bhawan, New Delhi, [Online] Available at: http://www.indianinnovatorsforum.org/ technologyacceptancemodel.pdf (accessed 24 June, 2009).
  • Rogers and Shoemaker (1999), Communication of Innovations, Product Management and Marketing Tools, Bill Swinyard , Crossing the Chasm: 0, Online] Available at: http://marketing.byu.edu/download/chasm.ppt (accessed 20 January, 2009).
  • SanBoeuf, L. (2006), “Mobile Banking Services, Reaching the Under- and Un-Banked”, IZDIHAR, Iraq private sector growth and employment generation, Online] Available at: http://www.izdihar- iraq.com/resources/mfsummit/pres_reception_mobile_banking.pdf (accessed 19 November, 2009).
  • Shariq, S. (2006), “Internet Banking in Pakistan”, Master thesis, Business Administration, Department of
  • Business Administration and Social Sciences, Lulea University of Technology, [Online] Available at: http://epubl.ltu.se/1402-1552/2006/062/LTU-DUPP-06062-SE.pdf (accessed 7 September, 2008).
  • Sinkkonen, S.; Laukkanen, P.; Kivijarvi, M. and Laukkanen, T. (2007), “Modeling factors of Consumer Resistance to Mobile Banking”, Proceedings of the International Conference on Business and Information, Tokyo, Japan,
  • Online] Available at: ibacnet.org/bai2007/proceedings/Papers/2007bai7605.doc (accessed 18 June, 2009).
  • Sivanand, C. N., Geeta, M. and Suleep, M. (2004), “Barriers to Mobile Internet Banking Services Adoption: An
  • Empirical Study in Klang Valley of Malaysia”, Internet Business Review, Vol. 1, No. October, pp.1-17, [Online] Available at: http://jib.debii.curtin.edu.au/iss01_sivanand.pdf (accessed 8 June, 2009).
  • Soroor, J. and Toosi, K.N. (2005), “Implementation of a Secure Internet/Mobile Banking System in Iran”, Journal of Internet Banking and Commerce, Vol. , No. , Online] Available at: http://www.arraydev.com/commerce/JIBC/ 2006-02/Soroor.asp (accessed 7 September, 2009).
  • Tiwari, R. and Buse, S. (2006), “Mobile Banking: The Mobile Commerce Prospects: A Strategic Analysis of
  • Opportunities in the Banking Sector”, Research project, University of Hamburg, Germany, [Online] Available at: http://www.mobile-prospects.com/publications/files/HamburgUP_Tiwari_Commerce.pdf (accessed August, 2009).
  • Watts, A.G. (2002) “Let Your Fingers Do the Walking”: the Use of Telephone Helplines in Career Information and Guidance, British Journal of Guidance and Counselling, Vol. 30, No. 1, pp.17-35, [Online] Available at: http://www. gla.ac.uk/wg/LetYourFingersDoTheWalking.pdf (accessed 4 December, 2009).

MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN

Yıl 2011, Cilt: 6 Sayı: 21, 3538 - 3560, 01.06.2011

Öz

Today, the advancement in the field of telecommunication has provided financial sector firms an opportunity to introduce new technological innovation in providing services to customers. Banks have adopted mobile banking as the key financial service to provide utility and ease to customers. Based on the literature related to technology acceptance, the study extends conceptual model in context to mobile banking. Questionnaires are used for data collection. The results show that customer’s concerns about security and reliability of the technology are highly significant. Furthermore, the results imply that mobile banking adoption include sophisticated IT technology and service versatility to attract customers

Kaynakça

  • Adongo, J., Stork, C. and Deen-Sw, M. (2005), “Factors Influencing Efficiency in Namibia’s Banking Sector”,
  • Nepru Research Report No. 37, The Namibian Economic Policy Research Unit, [Online] Available at: www.nepru.org.na/index.php?id=126andno_cache=1andfile= 462anduid=183(accessed 28 December, 2009).
  • Ayadi, A. (2006), “Technological and organizational preconditions to Internet Banking implementation: Case of a Tunisian bank”, Journal of Internet Banking and Commerce, Vol. 11, No.1, [Online] Available at: http://www.arraydev.com/commerce/JIBC/ 2006-04/Ayadi.asp (accessed 8 September, 2009).
  • Borgatti, S. (2001), Organizational Theory: Determinants of Structure, [Online] Available at: http://www.analytictech.com/mb021/orgtheory.htm(accessed 24 December, 2009).
  • Child, J. (1975), “Managerial and Organizational Factors associated with Company Performance Part 11. A Contingency Analysis”, The Journal of Management Studies, Online] Available at: http://www.dmsp.dauphine.fr/Management/PapersMgmt /63ChildJMS.pdf (accessed 19 January, 2009).
  • Cohen, D., Gan, C., Yong, H. and Choong, E. (2006), “Customer Satisfaction: A Study of Bank Customer
  • Retention in New Zealand”, Commerce Division, Discussion Paper No. 109, [Online] Available at: http://www.lincoln.ac.nz/story_images/2308_dp109dc_ s6473.pdf (accessed 19 January, 2008).
  • Copercini, R. (2007), Calculating Financial Impact of Lean Six Sigma Projects, [Online] Available at: http://europe.isixsigma.com/library/content/c071031b.asp (accessed 30 June, 2008).
  • Daghfous, N. and Toufaily, E. (2007), “The adoption of “E-banking” by Lebanese banks: Success and critical factors”, [Online] Available at: http://www.esg.uqam.ca/recherche/ document/2007/02-2007.pdf (accessed 7 June, 2009).
  • Dahlberg, T. and Mallat, N. (2002), “Mobile Payment Service Development- Managerial Implication of Customer
  • Value Perceptions”, pp 649-657, [Online] Available at: http://is2.lse.ac.uk/asp/aspecis/20020144.pdf (accessed January, 2009).
  • Davis, F. D. (1986), “A technology acceptance model for empirically testing new end-user information systems:
  • Theory and results”, Doctoral dissertation, Sloan School of Management, Massachusetts Institute of Technology, Ebling, A. (2005), “E-Banking Snapshot- Five online banking trends in 2005”, Deutsche Bank Research, Frankfurt am Main Germany, Online] Available at: http://www.dbresearch.com/PROD/DBR_INTERNET_ENPROD/PROD0000000000185427.pdf
  • Gritti, P. (2007), “Customer Satisfaction and Competencies: An Econometric study of An Italian Bank”,
  • Dipartmento di Economia Aziendale and Dipartmento di Scienze Economiche H.P. Minsky, Universita degli Studi di Bergamo, Italy, [Online] Available at: http://www.aiel.it/bacheca/NAPOLI/D/Gritti.pdf (accessed 29 December, 2009).
  • Jamal, A. and Naser, K. (2002), “Customer satisfaction and retail banking: An assessment of some of the key antecedents of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 20, No. 4, pp. 160, Online] Available at: http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=E25894D26807E612294479882436E5
  • A9?contentType=Article&contentId=855059 (accessed 12 January, 2009).
  • Karjaluoto, H., Mattila, M. and Pento, T. (2002), “Electronic banking in Finland: consumer beliefs and reactions to a new delivery channel”, Journal of Financial Services Marketing, Vol. 6, No. 4, pp.346–361, [Online]
  • Available at: http://www.palgrave-journals.com/fsm/journal/v6/n4/abs/4770064a.html (accessed 28 August, ).
  • Laukkanen, T. (2005), “Comparing Customer Valve Creation in Internet and Mobile Banking”, Proceedings of the International Conference on Mobile Business, pp. 658, Online] Available at: http://portal.acm.org/citation.cfm?id=1084013.1084283 (accessed 7 June, 2009).
  • Lee, K. S. (2007), “Factor Influencing the Adoption Behaviour of Mobile Banking: A South Korean perspective”,
  • Journal of Internet Banking and Commerce, Vol. 12, No.2, August, [Online] Available at: www.arraydev.com/...08/HyungSeokLee_Final_PDF%20Ready.pdf (accessed 7 January, 2009).
  • Luarn, P. and Lin, H-H (2005), “Toward an understanding of the behavioral intention to use mobile banking”,
  • Computers in Human Behavior, Vol. 21, No. 6, November, pp. 873–891, [Online] Available at: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4C8P6SN- &_user=3415678&_rdoc=1&_fmt=&_orig=search&_sort=d&_docanchor=&view= c&_searchStrId=986491512&_rerunOrigin=google&_acct=C000060498&_version=1&_urlVersion=0&_userid=3
  • &md5=70f7d577af3d972d79ac59d73eeaf04b (accessed 4 January, 2009).
  • Malhotra, Y and Galletta, D.F. (1999), “Extending the Technology Acceptance Model to Account for Social
  • Influence: Theoretical Bases and Empirical Validation”, Proceedings of the 32nd Hawaii International Conference on System Sciences, BRINT Research Institute, University of Pittsburgh, [Online] Available at: http://www.brint.org/technologyacceptance.pdf (accessed 4 January, 2009).
  • McNamara, C. (2007), “Employee Training and Development: Reasons and Benefits”, MBA, PhD, Authenticity
  • Consulting, LLC, [Online] Available at: http://www.managementhelp.org/trng_dev/basics/reasons.htm (accessed 12 September, 2008).
  • Müller-Varese, F. (1999), “Mobile Commerce Report”, Durlacher Research Ltd., London, *Online+ Available at: http://www.durlacher.com/downloads/mcomreport.pdf (accessed 19 November, 2009).
  • Nunnally, J.C. (1978), Nunnally on Reliability, Psychometric theory, 2nd edition, New York: McGraw Hill,
  • Online] Available at: http://core.ecu.edu/psyc/wuenschk/StatHelp/ Reliab-Nunnally.doc Polatoglu and Ekin (2001), “An empirical investigation of the Turkish consumers’ acceptance of Internet banking services”, International Journal of Bank Marketing, Vol. 19, No. 4, pp. 156-165, [Online] Available at: http://emeraldinsight.com/Insight/view
  • PDF.jsp?Filename=html/ Output/Published/EmeraldFullTextArticle/Pdf/0320190402.pdf (accessed 8 February, 2009).
  • Rao, A.S. (2007), “Technology acceptance model for complex technologies in a period of rapid catching-up”,
  • Department of Scientific and Industrial Research, Technology Bhawan, New Delhi, [Online] Available at: http://www.indianinnovatorsforum.org/ technologyacceptancemodel.pdf (accessed 24 June, 2009).
  • Rogers and Shoemaker (1999), Communication of Innovations, Product Management and Marketing Tools, Bill Swinyard , Crossing the Chasm: 0, Online] Available at: http://marketing.byu.edu/download/chasm.ppt (accessed 20 January, 2009).
  • SanBoeuf, L. (2006), “Mobile Banking Services, Reaching the Under- and Un-Banked”, IZDIHAR, Iraq private sector growth and employment generation, Online] Available at: http://www.izdihar- iraq.com/resources/mfsummit/pres_reception_mobile_banking.pdf (accessed 19 November, 2009).
  • Shariq, S. (2006), “Internet Banking in Pakistan”, Master thesis, Business Administration, Department of
  • Business Administration and Social Sciences, Lulea University of Technology, [Online] Available at: http://epubl.ltu.se/1402-1552/2006/062/LTU-DUPP-06062-SE.pdf (accessed 7 September, 2008).
  • Sinkkonen, S.; Laukkanen, P.; Kivijarvi, M. and Laukkanen, T. (2007), “Modeling factors of Consumer Resistance to Mobile Banking”, Proceedings of the International Conference on Business and Information, Tokyo, Japan,
  • Online] Available at: ibacnet.org/bai2007/proceedings/Papers/2007bai7605.doc (accessed 18 June, 2009).
  • Sivanand, C. N., Geeta, M. and Suleep, M. (2004), “Barriers to Mobile Internet Banking Services Adoption: An
  • Empirical Study in Klang Valley of Malaysia”, Internet Business Review, Vol. 1, No. October, pp.1-17, [Online] Available at: http://jib.debii.curtin.edu.au/iss01_sivanand.pdf (accessed 8 June, 2009).
  • Soroor, J. and Toosi, K.N. (2005), “Implementation of a Secure Internet/Mobile Banking System in Iran”, Journal of Internet Banking and Commerce, Vol. , No. , Online] Available at: http://www.arraydev.com/commerce/JIBC/ 2006-02/Soroor.asp (accessed 7 September, 2009).
  • Tiwari, R. and Buse, S. (2006), “Mobile Banking: The Mobile Commerce Prospects: A Strategic Analysis of
  • Opportunities in the Banking Sector”, Research project, University of Hamburg, Germany, [Online] Available at: http://www.mobile-prospects.com/publications/files/HamburgUP_Tiwari_Commerce.pdf (accessed August, 2009).
  • Watts, A.G. (2002) “Let Your Fingers Do the Walking”: the Use of Telephone Helplines in Career Information and Guidance, British Journal of Guidance and Counselling, Vol. 30, No. 1, pp.17-35, [Online] Available at: http://www. gla.ac.uk/wg/LetYourFingersDoTheWalking.pdf (accessed 4 December, 2009).
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Zohra Saleemkashif Rashıd Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2011
Yayımlandığı Sayı Yıl 2011 Cilt: 6 Sayı: 21

Kaynak Göster

APA Rashıd, Z. S. (2011). MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN. Yaşar Üniversitesi E-Dergisi, 6(21), 3538-3560. https://doi.org/10.19168/jyu.00055
AMA Rashıd ZS. MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN. Yaşar Üniversitesi E-Dergisi. Haziran 2011;6(21):3538-3560. doi:10.19168/jyu.00055
Chicago Rashıd, Zohra Saleemkashif. “MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN”. Yaşar Üniversitesi E-Dergisi 6, sy. 21 (Haziran 2011): 3538-60. https://doi.org/10.19168/jyu.00055.
EndNote Rashıd ZS (01 Haziran 2011) MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN. Yaşar Üniversitesi E-Dergisi 6 21 3538–3560.
IEEE Z. S. Rashıd, “MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN”, Yaşar Üniversitesi E-Dergisi, c. 6, sy. 21, ss. 3538–3560, 2011, doi: 10.19168/jyu.00055.
ISNAD Rashıd, Zohra Saleemkashif. “MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN”. Yaşar Üniversitesi E-Dergisi 6/21 (Haziran 2011), 3538-3560. https://doi.org/10.19168/jyu.00055.
JAMA Rashıd ZS. MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN. Yaşar Üniversitesi E-Dergisi. 2011;6:3538–3560.
MLA Rashıd, Zohra Saleemkashif. “MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN”. Yaşar Üniversitesi E-Dergisi, c. 6, sy. 21, 2011, ss. 3538-60, doi:10.19168/jyu.00055.
Vancouver Rashıd ZS. MOBILE    BANKING ADOPTION IN BANKING SECTOR OF PAKISTAN. Yaşar Üniversitesi E-Dergisi. 2011;6(21):3538-60.