BibTex RIS Kaynak Göster

Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model

Yıl 2015, Cilt: 10 Sayı: 40, 6684 - 6691, 04.11.2015
https://doi.org/10.19168/jyu.92229

Öz

Abstract: Organizational culture is the combination of the beliefs, values, behavior norms, formal and informal system processes and methods. As of 1980, the organizational culture, which is an important phenomenon in business management, has become a dominant issue in defining the behaviors of the employees in tourism business. Organizational culture in hotel businesses ensure that the employees are motivated towards acting against uncertainties with a mutual purpose, and that they move in a safe path. In this study, the 5-star hotels in İstanbul have been evaluated in terms of organizational culture type (Adhocracy, Klan, Bureaucracy and Market) set by Cameron and Quinn “Competing Values Model”. In the study context, 335 employees replied to questionnaires in 5-star hotels. At the end of the study, it has been determined that the mean values of the organizational culture types are higher; however, there are no clear differences among culture types.

Keywords: Organizational Culture, Organizational Culture Types, Hotel Businesses, Competing Values Model


Kaynakça

  • Altman, Y., & Baruch , Y. (1998). Cultural Theory and Organizations: Anlaytical Method and Cases. Organization Studies, 769-785.
  • Baum, T. (2008). Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 720-729.
  • Brown, E. A., Arendt , S., & Bosselman , R. (2014). Hospitality Management Gradutes' Perceptions of Career Factor Importance and Career Factor Experince . International Journal of Hospitality Management, 58- 67.
  • Cameron, K. S., & Quinn , R. (2006). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framwork. San Francisso : The Jossey- Boss: Business and Management Series .
  • Clugston, M. (2000). The Mediating Effects of Multidimensional Commitment on Job Satisfaction and İntent to Leave. Journal of Organizational Behavior , 477-486.
  • Cohen, A. (1993). Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis. Basıc and Applıed Socıal Psychology, 143-149.
  • Dawson, M., Abbott, J., & Shoemaker, S. (2011). The Hospitality Culture Scale: A Measure Organizational Culture and Personel Attributes. International Journal of Hospitality Management, 30(2), 290-300.
  • Deal, T. E., & Kennedy , A. (1982). A Corporate Culture. Reading : M.A. Addison Wesley.
  • Deery, M. A., & Shaw, R. (1999). An investigation of the relationship between employee turnover and organizational culture. Journal of Hospitality & Tourism Research, 387–400.
  • Erdem, T. (2010). Örgüt Kültürü İşletmelerin Başarısındaki En Temel Paradigma. İstanbul: Beta Yayınları.
  • Helms, M., & Stern, R. (2001). Exploring the Factors that Influence Employees‘ Perceptions of their Organization‘s Culture. Journal of Management in Medicine, 15(6), 415-429.
  • Hofstede, G., Neuijen, B., Ohayv, D., & Sanders, G. (1990). Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases. Administrative Science Quarterly, 35(2), 286-316.
  • Jackson, N., & Carter, P. (2007). Rethinking Organisational behavior: A Potstructuralist Framwork. Leicester: Prentice Hall/ Finacel Times.
  • Kocaman, S., Kocaman , S., & Neşe, Ç. (2012). Konaklama İşletmelerınde Örgüt Kültürünün Örgütsel Çatışma Üzerıne Etkilerı: Alanya Bölgesınde Bır Araştırma. Sosyal Bilimler Enstitüsü Dergisi, 167-183.

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Yıl 2015, Cilt: 10 Sayı: 40, 6684 - 6691, 04.11.2015
https://doi.org/10.19168/jyu.92229

Öz

Örgüt kültürü, işletmelerdeki inanç ve değerler, davranış normları, formal ve informal sistem süreç ve yöntemlerin bir birleşimdir. 1980’den itibaren işletme alanında önemli bir görüngü olan örgüt kültürü, turizm işletmelerinde de iş görenlerin davranışların tanımlamada önemli bir konu haline gelmiştir. Turizm işletmelerinden biri olan otel işletmelerinde örgüt kültürü, iş görenleri ortak bir amaç doğrultusunda belirsizliklere karşı hareket ettirmeye ve iş görenlere güvenli bir yolda ilerlemeyi sağlamaktadır. Bu araştırmada, İstanbul’da hizmet veren 5 yıldızlı otel işletmelerinde Cameron ve Quin’in ortaya koyduğu “Rekabetçi Değerler Modeli” kapsamında örgüt kültürü tipleri (Adokrasi, Klan, Bürokrasi ve Pazar) açısından değerlendirilmesi yapılmıştır. Araştırma kapsamında, beş yıldızlı otellerde 335 iş görene anket uygulanmıştır. Araştırma sonucunda ise, örgüt kültürü tipleri ortalamalarının oldukça yüksek olduğu ancak aralarında belirli bir farkın olmadığı görülmüştür

Kaynakça

  • Altman, Y., & Baruch , Y. (1998). Cultural Theory and Organizations: Anlaytical Method and Cases. Organization Studies, 769-785.
  • Baum, T. (2008). Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 720-729.
  • Brown, E. A., Arendt , S., & Bosselman , R. (2014). Hospitality Management Gradutes' Perceptions of Career Factor Importance and Career Factor Experince . International Journal of Hospitality Management, 58- 67.
  • Cameron, K. S., & Quinn , R. (2006). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framwork. San Francisso : The Jossey- Boss: Business and Management Series .
  • Clugston, M. (2000). The Mediating Effects of Multidimensional Commitment on Job Satisfaction and İntent to Leave. Journal of Organizational Behavior , 477-486.
  • Cohen, A. (1993). Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis. Basıc and Applıed Socıal Psychology, 143-149.
  • Dawson, M., Abbott, J., & Shoemaker, S. (2011). The Hospitality Culture Scale: A Measure Organizational Culture and Personel Attributes. International Journal of Hospitality Management, 30(2), 290-300.
  • Deal, T. E., & Kennedy , A. (1982). A Corporate Culture. Reading : M.A. Addison Wesley.
  • Deery, M. A., & Shaw, R. (1999). An investigation of the relationship between employee turnover and organizational culture. Journal of Hospitality & Tourism Research, 387–400.
  • Erdem, T. (2010). Örgüt Kültürü İşletmelerin Başarısındaki En Temel Paradigma. İstanbul: Beta Yayınları.
  • Helms, M., & Stern, R. (2001). Exploring the Factors that Influence Employees‘ Perceptions of their Organization‘s Culture. Journal of Management in Medicine, 15(6), 415-429.
  • Hofstede, G., Neuijen, B., Ohayv, D., & Sanders, G. (1990). Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases. Administrative Science Quarterly, 35(2), 286-316.
  • Jackson, N., & Carter, P. (2007). Rethinking Organisational behavior: A Potstructuralist Framwork. Leicester: Prentice Hall/ Finacel Times.
  • Kocaman, S., Kocaman , S., & Neşe, Ç. (2012). Konaklama İşletmelerınde Örgüt Kültürünün Örgütsel Çatışma Üzerıne Etkilerı: Alanya Bölgesınde Bır Araştırma. Sosyal Bilimler Enstitüsü Dergisi, 167-183.
Toplam 14 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Merve Oz Bu kişi benim

Fazil Kaya Bu kişi benim

Ibrahim Cıfcı Bu kişi benim

Yayımlanma Tarihi 4 Kasım 2015
Yayımlandığı Sayı Yıl 2015 Cilt: 10 Sayı: 40

Kaynak Göster

APA Oz, M., Kaya, F., & Cıfcı, I. (2015). Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model. Yaşar Üniversitesi E-Dergisi, 10(40), 6684-6691. https://doi.org/10.19168/jyu.92229
AMA Oz M, Kaya F, Cıfcı I. Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model. Yaşar Üniversitesi E-Dergisi. Aralık 2015;10(40):6684-6691. doi:10.19168/jyu.92229
Chicago Oz, Merve, Fazil Kaya, ve Ibrahim Cıfcı. “Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in Terms of the Cameron & Quinn Competing Values Model”. Yaşar Üniversitesi E-Dergisi 10, sy. 40 (Aralık 2015): 6684-91. https://doi.org/10.19168/jyu.92229.
EndNote Oz M, Kaya F, Cıfcı I (01 Aralık 2015) Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model. Yaşar Üniversitesi E-Dergisi 10 40 6684–6691.
IEEE M. Oz, F. Kaya, ve I. Cıfcı, “Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model”, Yaşar Üniversitesi E-Dergisi, c. 10, sy. 40, ss. 6684–6691, 2015, doi: 10.19168/jyu.92229.
ISNAD Oz, Merve vd. “Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in Terms of the Cameron & Quinn Competing Values Model”. Yaşar Üniversitesi E-Dergisi 10/40 (Aralık 2015), 6684-6691. https://doi.org/10.19168/jyu.92229.
JAMA Oz M, Kaya F, Cıfcı I. Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model. Yaşar Üniversitesi E-Dergisi. 2015;10:6684–6691.
MLA Oz, Merve vd. “Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in Terms of the Cameron & Quinn Competing Values Model”. Yaşar Üniversitesi E-Dergisi, c. 10, sy. 40, 2015, ss. 6684-91, doi:10.19168/jyu.92229.
Vancouver Oz M, Kaya F, Cıfcı I. Evaluating the Organizational Culture Types of the 5-Star Hotel’s in Istanbul in terms of the Cameron & Quinn Competing Values Model. Yaşar Üniversitesi E-Dergisi. 2015;10(40):6684-91.