BibTex RIS Kaynak Göster

Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?

Yıl 2016, Cilt: 11 Sayı: 42, 113 - 123, 24.03.2016
https://doi.org/10.19168/jyu.28146

Öz

A multi-task profession requiring multi-faceted responsibilities in a multi-component job setting, tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles, where above all, the establishment of strong face-to-face relations with guests necessitate the regulation, management and adjustment of emotions in a service intensive business environment that is in ongoing expansion and competition, all contributing to emotional burden of tourist guides. If the actually felt emotions by the employees are not incompatible with the emotions that are displayed, various negative results ensue. The purpose of this study is to examine the use of emotional labor and outcomes of emotional labor here being job satisfaction and burnout, using a quantitative method, in the context of the tour guiding industry in Turkey followed by recommendations for practice.

Kaynakça

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Toplam 45 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Feray İrigüler Bu kişi benim

Mehmet Güler

Yayımlanma Tarihi 24 Mart 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 11 Sayı: 42

Kaynak Göster

APA İrigüler, F., & Güler, M. (2016). Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Yaşar Üniversitesi E-Dergisi, 11(42), 113-123. https://doi.org/10.19168/jyu.28146
AMA İrigüler F, Güler M. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Yaşar Üniversitesi E-Dergisi. Nisan 2016;11(42):113-123. doi:10.19168/jyu.28146
Chicago İrigüler, Feray, ve Mehmet Güler. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi 11, sy. 42 (Nisan 2016): 113-23. https://doi.org/10.19168/jyu.28146.
EndNote İrigüler F, Güler M (01 Nisan 2016) Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Yaşar Üniversitesi E-Dergisi 11 42 113–123.
IEEE F. İrigüler ve M. Güler, “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”, Yaşar Üniversitesi E-Dergisi, c. 11, sy. 42, ss. 113–123, 2016, doi: 10.19168/jyu.28146.
ISNAD İrigüler, Feray - Güler, Mehmet. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi 11/42 (Nisan 2016), 113-123. https://doi.org/10.19168/jyu.28146.
JAMA İrigüler F, Güler M. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Yaşar Üniversitesi E-Dergisi. 2016;11:113–123.
MLA İrigüler, Feray ve Mehmet Güler. “Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?”. Yaşar Üniversitesi E-Dergisi, c. 11, sy. 42, 2016, ss. 113-2, doi:10.19168/jyu.28146.
Vancouver İrigüler F, Güler M. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Yaşar Üniversitesi E-Dergisi. 2016;11(42):113-2.