A META-SYNTHESIS STUDY ON SUSTAINABLE HOSPITALITY

Öz

This study aims to analyze sustainable hotel research in the Web of Science (WOS) database using a meta-synthesis approach. For this purpose, the WoS database was searched using the keyword “sustainable hotel. Ninety-two studies published between 2009 and 2025 were retrieved. Of these studies, only 21 articles published in English were included in the analysis. These articles were analyzed in terms of purpose, methods, sample groups, data collection tools, and results. Ten themes were then derived from the findings of the selected studies. Studies addressing these themes were subsequently identified. The study determined that the research findings clustered into two dimensions: guest-focused and business-focused. The research findings showed that sustainable practices increased satisfaction levels and booking intentions. Sustainability certifications influenced guest preferences but were not the sole determinant. Furthermore, price, rating, and hotel location were found to have a greater impact than other variables. The study found that location and spatial characteristics, along with Green HR (Human Resources) and a green organizational climate, had positive effects on sustainability adoption and hotel performance. Furthermore, the study found that sustainability is often evaluated from an environmental perspective, with economic and social dimensions being overlooked.

Anahtar Kelimeler

• Sustainability
• Sustainable hotel
• Web of Science

SÜRDÜRÜLEBİLİR OTELCİLİK ÜZERİNE BİR META SENTEZ ÇALIŞMASI

Öz

Bu çalışma ile Web of Science (WOS) veri tabanında yer alan sürdürülebilir otel başlıklı araştırmaların Meta-sentez yaklaşımı ile analiz edilmesi amaçlanmıştır. Bu amaç doğrultusunda WOS veri tabanında “sustainable hotel” anahtar kelimesiyle yapılan tarama yapılmıştır. Bu doğrultuda 2009-2025 yılları arasında yayınlanmış 92 çalışmaya ulaşılmıştır. Bu çalışmalardan yalnızca makale olarak yayınlanmış ve İngilizce dilinde yazılmış 21 makaleye erişim sağlanmıştır. Bu makaleler amaç, yöntem, örneklem grubu, veri toplama araçları ve sonuç bakımından analiz edilmiştir. Daha sonra ilgili çalışmaların sonuçları baz alınarak 10 adet tema elde edilmiştir. Söz konusu temalara hangi çalışmalarda yer verildiği tespit edilmiştir. Çalışma sonucunda, araştırma bulgularının misafir odaklı ve işletme odaklı iki boyutta kümelendiği tespit edilmiştir. Araştırma bulguları sürdürülebilir uygulamaların memnuniyet düzeyini ve rezervasyon niyetini artırdığını göstermiştir. Sürdürülebilirlik sertifikalarının misafir tercihlerini etkilediği fakat tek başına belirleyici olmadığı ortaya konmuştur. Buna ek olarak, fiyat, puan ve otel konumunun diğer değişkenlere kıyasla daha yüksek etkiye sahip olduğu tespit edilmiştir. Konum ve mekânsal özellikler ile Yeşil İK (İnsan Kaynakları) ve yeşil örgütsel iklimin sürdürülebilirliğinin benimsenmesi ve otel performansı üzerinde olumlu etkilerinin olduğu görülmüştür. Öte yandan sürdürülebilirliğin çoğunlukla çevresel boyutta değerlendirildiği, ekonomik ve sosyal boyutların arka plana atıldığı çalışma sonucunda belirlenmiştir.

Anahtar Kelimeler

• Sürdürülebilirlik
• Sürdürülebilir otel
• Web of Science

Kaynakça

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