TEKNOLOJİK DÖNÜŞÜMÜN EŞİĞİNDE: YAPAY ZEKÂ KAYGISI, TEKNOSTRES VE DİJİTAL YETKİNLİK

Öz

Bu çalışma, yapay zekâ kaygısının (YZK) teknostres üzerindeki etkisini ve dijital yetkinliğin (DY) bu ilişkideki düzenleyici rolünü incelemektedir. Bilişsel değerlendirme yaklaşımı ile İş Talepleri-Kaynaklar ve Kaynakların Korunumu kuramları temel alınarak, YZK’nın iş taleplerini artıracağı, DY’nin ise kişisel kaynak olarak bu etkiyi zayıflatacağı öngörülmüştür. Veriler, İstanbul Teknopark ve ODTÜ Teknokent’te çalışan 410 kişiden çevrimiçi anketle toplanmıştır. Geçerlilik AFA/DFA; güvenirlik Cronbach alfa, CR ve AVE ile doğrulanmıştır. Hipotezler hiyerarşik regresyon ve PROCESS Macro (Model 1) ile, koşullu etkiler basit eğimlerle test edilmiştir. Bulgular, YZK’nın teknostresi artırdığını; DY yükseldikçe bu etkinin zayıfladığını göstermektedir. Sonuçlar, teknoloji yoğun ortamlarda DY’nin YZ kaynaklı stresi azaltmada kritik bir koruyucu olduğunu ortaya koymaktadır.

Anahtar Kelimeler

• Yapay zekâ kaygısı
• teknostres
• dijital yetkinlik

AT THE EDGE OF TECHNOLOGICAL TRANSFORMATION: ARTIFICIAL INTELLIGENCE ANXIETY, TECHNOSTRESS AND DIGITAL COMPETENCE

Öz

This study examined the effect of AI anxiety (AIA) on technostress and the moderating role of digital competence (DC). Grounded in the cognitive appraisal approach and the Job Demands Resources and Conservation of Resources frameworks, we posit that AIA elevates job demands, whereas DC, as a personal resource, mitigates this effect. Data were collected through an online survey of 410 employees at Istanbul Technopark and METU Technopolis. Construct validity was assessed using EFA and CFA, and reliability was supported by Cronbach’s alpha, composite reliability, and AVE. Hypotheses were tested using hierarchical regression and Hayes’s PROCESS Macro (Model 1), with the conditional effects examined via simple slopes. The results show that AIA increases technostress, but this association weakens at higher levels of DC. These findings identify DC as a critical protective factor against AI-related stress in intensive technology work settings.

Anahtar Kelimeler

• Artificial intelligence anxiety
• technostress
• digital competence

Kaynakça

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