DUYGUSAL EMEK MEKANİZMALARININ TAKIM YARATICILIĞI VE TAKIM PERFORMANSI ÜZERİNDEKİ ETKİLERİ

Öz

Duygusal Emek(DE), örgütsel davranış  literatüründe 1980’li yıllardan günümüze kadar  üzerinde çalışılan oldukça yeni bir kavram olarak kabul edilmektedir. Ancak ilgili literatür incelendiğinde, yapılan araştırmalarda duygusal emeğin  genel olarak  bireysel  seviyede  ele alındığı , proje takımlarındaki   rolünün  ihmal edildiği görülmektedir. Bu çalışmanın  amacı, Türkiye  bilgi ve iletişim sektöründeki proje ekiplerinde takımsal öncüller, duygusal emek davranışları, takım yaratıcılığı ile takım performansı arasındaki ilişkiyi incelemektir.85 farklı Bilgi ve İletişim Teknolojisi (BİT) projesi incelendiğinde, üst yönetim desteği dışındaki takım yapısal öncüllerinin DE mekanizmaları üzerinde anlamlı etkisi olduğu bulunmuştur. Ayrıca yüzeysel davranış dışındaki DE mekanizmalarının, takımdan beklenen performansa erişilmesinde takım yaratıcılığı üzerinde olumlu duygusal etkiler yarattığı görülmüştür.

Anahtar Kelimeler

• Duygusal Emek Mekanizmaları

THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE

Öz

Emotional Labor (EL) is accepted as a rather new concept in the literature of organizational behavior that has been studied from the 1980s onwards to the present day. However, when the related literature is examined, EL is generally considered  to be neglected in research at both the individual level and the role of the project teams.The purpose of this paper is to investigate the relationship between team contextual antecedents, emotional labor behaviors and team creativity and team performance in project teams in theTurkish information and communication Sector. By studying 85 Information and Communication Technologys (ICT)project,  it was found that team contextual antecedents except top management support have a positive and significant effect on EL mechanisms. Furthermore, EL mechanisms except surface behaviour were found to generate a positive emotional influence on the team's creativity in reaching the expected performance of the team.

Anahtar Kelimeler

• Emotional Labor Mechanisms

Kaynakça

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