Konaklama ve Turizmde Dinamik Yetenekler: Bir İnceleme ve Araştırma Gündemi

Öz

Bu çalışmanın amacı, konaklama ve turizm endüstrisinde dinamik yeteneklerin (DC) işlediği süreçleri aydınlatmaktır. Otelcilik ve turizmde dinamik yeteneklerle ilgili çalışmalar, özellikle son on yılda artış göstermiştir. Bununla birlikte, ortaya çıktıkları ve örgütsel sonuçlar ürettikleri mekanizmalar hakkında sistematik bir değerlendirme yapılmamıştır. Bu amaca ulaşmak için, makale, Bağlam-Müdahale-Mekanizma-Sonuç (CIMO) çerçevesini kullanarak konaklama ve turizm literatüründe dinamik yetenekler üzerine yapılmış 20 yıllık araştırmayı analiz etmektedir. Daha sonra dinamik yeteneklerin performans, sürdürülebilirlik ve yenilikçilik gibi sonuçlar üretmek için nasıl işlev gördüğünü açıklamaktadır. Bulgular, dinamik yeteneklerin faaliyet gösterdiği sekiz farklı bağlam tanımlamıştır. Sonuç olarak, on farklı müdahale, dokuz mekanizma türü aracılığıyla altı grup sonuç üretmektedir. Bu kategoriler arasındaki tüm ilişkiler incelenip önemleri tartışılmıştır. Son olarak, çalışma, bu araştırma alanındaki bilgi birikimini ilerletmek için yeni araştırma soruları önermektedir.

Anahtar Kelimeler

• Dinamik yetenekler
• konaklama
• turizm
• CIMO çerçevesi

Dynamic Capabilities in Hospitality And Tourism: A Review and Research Agenda

Öz

The purpose of this study is to illuminate the processes through which dynamic capabilities (DC) operate in the hospitality and tourism industry. Dynamic capability related studies in hospitality and tourism are on the increase, especially in the last decade. However, no systematic assessment has been conducted on the mechanisms through which they are manifested and produce organizational outcomes. To achieve this end, the paper analyzes 20 years of research on dynamic capabilities in the hospitality and tourism literature by utilizing the Context-Intervention-Mechanism-Outcome (CIMO) framework. Then it describes how dynamic capabilities function to generate outcomes such as performance, sustainability and innovation. The findings identified eight different contexts that dynamic capabilities operate in. As a result, ten different interventions generate six groups of outcomes through nine types of mechanisms. All the relationships among these categories are highlighted and their significance is discussed. Lastly, the study suggests novel research questions to advance knowledge accumulation in this research field

Anahtar Kelimeler

• Dynamic capabilities
• hospitality
• tourism
• CIMO framework

Kaynakça

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